Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kenneth Ellison

Knoxville

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

10
10
years of professional experience

Work History

Virtual Banker

First Horizon Bank
08.2021 - Current
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
  • Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
  • Opened, closed, and updated accounts for customers.
  • Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
  • Proactively identified potential fraud or suspicious activity, taking appropriate action to protect client accounts and bank assets.
  • Maintained friendly and professional customer interactions.
  • Referred customers to other banking departments for specialized services.
  • Proficient with Sales Force & and Hogan programs

Sales Representative

Mondelez International
12.2018 - 08.2021
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Trained and mentored new sales representatives.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
  • Developed and implemented sales strategies to increase profits.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.

Loss Prevention Specialist

JCPenney
09.2015 - 11.2017
  • Responded swiftly to emergency situations within the store, ensuring customer and employee safety during incidents such as theft or disturbances.
  • Performed regular audits of inventory levels, identifying discrepancies and taking corrective action where necessary.
  • Trained new employees on company loss prevention protocols, contributing to a culture of accountability and vigilance.
  • Assisted in the apprehension and prosecution of shoplifters, deterring future incidents.
  • Facilitated strong communication between store staff and loss prevention team, fostering awareness and cooperation among all personnel.
  • Enhanced store security through regular surveillance and monitoring activities.
  • Provided loss control reporting for prospects and clients.
  • Increased company understanding of loss control strategies through on-site client training seminars and implementation of new programs.

Loss Prevention Associate/Manager

Sears
11.2013 - 08.2015
  • Facilitated open communication between staff members regarding suspicious behavior or potential threats, fostering a proactive approach to asset protection.
  • Maintained detailed records of all loss prevention activities, providing valuable data for future strategy adjustments.
  • Regularly reviewed and updated store security policies, ensuring alignment with organizational goals and industry best practices.
  • Conducted regular undercover surveillance to detect and apprehend shoplifters, maintaining a secure shopping environment.
  • Enhanced store safety for employees and customers by identifying potential hazards and addressing them promptly.
  • Collaborated with management to develop and implement loss prevention strategies, resulting in minimized theft incidents.
  • Assisted law enforcement officials in apprehending suspects when needed, acting as a reliable liaison between the store and local authorities.

Education

High School Diploma -

Union County High School
Maynardville, TN
05.2012

Skills

  • Customer Service
  • Relationship Building
  • Analytical Thinking
  • Team Collaboration
  • Banking Software Proficiency
  • Excellent verbal and written communication skills

Languages

Japanese
Limited Working

Timeline

Virtual Banker

First Horizon Bank
08.2021 - Current

Sales Representative

Mondelez International
12.2018 - 08.2021

Loss Prevention Specialist

JCPenney
09.2015 - 11.2017

Loss Prevention Associate/Manager

Sears
11.2013 - 08.2015

High School Diploma -

Union County High School

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Kenneth Ellison