Summary
Overview
Work History
Education
Skills
Timeline
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Kenneth Farmer

Crest Hill,IL

Summary

Versatile and high-energy Quality Assurance Specialist dedicated to supporting and enhancing organizational initiatives. Achieves results through strong communication, negotiation, and persuasion skills. Brings extensive experience in cold calling and upselling, with a dependable approach to work. Thrives in collaborative environments with cross-functional teams. Goal is to deliver quantifiable results that drive success for the organization.

Overview

4
4
years of professional experience

Work History

Retail Sales Associate

Xfinity Comcast
03.2024 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.

QUALITY ASSURANCE SPECIALIST

AmeriPro Roofing
07.2023 - 01.2024
  • Skilled at working independently and collaboratively in a team environment.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Ensured product compliance with industry regulations by staying up-to-date on relevant standards and guidelines, implementing necessary changes to maintain conformance.
  • Elevated software quality, executing detailed functional, regression, and performance tests.
  • Conducted data review and followed standard practices to find solutions.
  • Enhanced customer satisfaction by addressing reported issues promptly and providing effective solutions.

CUSTOMER SERVICE REPRESENTATIVE

WeatherTech
12.2020 - 09.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Associate of Applied Science - Applied Science

Le Cordon Bleu College of Culinary Arts
Chicago, IL
11.2012

Skills

  • Cold Calling
  • Customer Service
  • Office Equipment Proficiency
  • CRM Software
  • Account Management
  • Microsoft Word
  • Data Analysis
  • Problem Solving
  • Upselling
  • Salesforce
  • Outbound Sales
  • Inside Sales
  • Leadership (4 years)
  • Report Preparation
  • Quality Standards
  • Process Documentation

Timeline

Retail Sales Associate

Xfinity Comcast
03.2024 - Current

QUALITY ASSURANCE SPECIALIST

AmeriPro Roofing
07.2023 - 01.2024

CUSTOMER SERVICE REPRESENTATIVE

WeatherTech
12.2020 - 09.2023

Associate of Applied Science - Applied Science

Le Cordon Bleu College of Culinary Arts

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Kenneth Farmer