Kenneth Farmer
Crest Hill,IL
Summary
Versatile and high-energy Quality Assurance Specialist dedicated to supporting and enhancing organizational initiatives. Achieves results through strong communication, negotiation, and persuasion skills. Brings extensive experience in cold calling and upselling, with a dependable approach to work. Thrives in collaborative environments with cross-functional teams. Goal is to deliver quantifiable results that drive success for the organization.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
Xfinity Comcast
Bolingbrook, IL
03.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
QUALITY ASSURANCE SPECIALIST
AmeriPro Roofing
Downers Grove, IL
07.2023 - 01.2024
- Skilled at working independently and collaboratively in a team environment.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Ensured product compliance with industry regulations by staying up-to-date on relevant standards and guidelines, implementing necessary changes to maintain conformance.
- Elevated software quality, executing detailed functional, regression, and performance tests.
- Conducted data review and followed standard practices to find solutions.
- Enhanced customer satisfaction by addressing reported issues promptly and providing effective solutions.
CUSTOMER SERVICE REPRESENTATIVE
WeatherTech
Bolingbrook, IL
12.2020 - 09.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Improved resolution time with effective problem-solving for customer complaints.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate of Applied Science - Applied Science
Le Cordon Bleu College of Culinary Arts
Chicago, IL11.2012
Skills
- Cold Calling
- Customer Service
- Office Equipment Proficiency
- CRM Software
- Account Management
- Microsoft Word
- Data Analysis
- Problem Solving
- Upselling
- Salesforce
- Outbound Sales
- Inside Sales
- Leadership (4 years)
- Report Preparation
- Quality Standards
- Process Documentation
Timeline
Retail Sales Associate
Xfinity Comcast
03.2024 - Current
QUALITY ASSURANCE SPECIALIST
AmeriPro Roofing
07.2023 - 01.2024
CUSTOMER SERVICE REPRESENTATIVE
WeatherTech
12.2020 - 09.2023
Associate of Applied Science - Applied Science
Le Cordon Bleu College of Culinary Arts