Kenneth Findlay
Bradenton,FL
Summary
Dynamic Pathology Outreach Director at Columbia University Medical Center, recognized for exceptional customer service and cross-functional collaboration. Leveraged data analysis and problem-solving skills to enhance team performance and drive strategic initiatives, resulting in improved customer satisfaction and operational efficiency. Committed to fostering a productive and inclusive work environment.
Overview
15
15
years of professional experience
Work History
Pathology Outreach Director
Columbia University Medical Center
NYC, New Your
09.2003 - 12.2018
- Recognized by management for providing exceptional customer service.
- Worked effectively in team environments to make the workplace more productive.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Managed inventory and supplies to ensure materials were available when needed.
- Completed day-to-day duties accurately and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
Pathology Outreacj Sales and Marketing
Columbia University College Of Physicians And Surgeons
New York, New York
09.2003 - 12.2018
- Recognized by management for providing exceptional customer service.
- Worked with cross-functional teams to achieve goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed inventory and supplies to ensure materials were available when needed.
- Worked effectively in team environments to make the workplace more productive.
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with adiverse group of coworkers to accomplish goals and address issues related to our products and services.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Education
High School Diploma -
Upsala College
East Orange, NJ06-1969
Skills
- Customer service
- Cross-functional collaboration
- Data analysis
- Inventory management
- Project management
- Sales strategy
- Team building
- Effective communication
- Relationship management
- Problem solving
- Customer needs assessment
- Supply chain management
- Strategic planning
- Performance improvement
- Multicultural sensitivity
- Staff management
- Campaign management
- Media relations
- Targeted messaging
- Event organization
- Communications management
- Event management
- Outreach marketing
- Strategic field outreach planning
- Crisis communication
- Brand awareness
- Nonprofit experience
- Public relations
- Communications strategies
- Set organizational policies
- Budget administration
- Crisis intervention
- Public speaking
- Regulatory compliance
- Problem-solving
- Multitasking
- Communication
- Interpersonal skills
- Adaptability and flexibility
- Professionalism
- Task prioritization
- Teamwork
- Relationship building
- Time management
- Prepare budgets
- Staff oversight
- Decision-making
- Client needs assessments
- Goal setting
- Negotiation
- Problem-solving aptitude
- Policy implementation
- Diversity & Inclusion
- Adaptability
- Time management abilities
- Attention to detail
- Program implementation
Affiliations
- Lifetime musician and celebrity photographer
Accomplishments
- I have played with some well know musicians and had my photographed used by MTV and other outlets
Timeline
Pathology Outreach Director
Columbia University Medical Center
09.2003 - 12.2018
Pathology Outreacj Sales and Marketing
Columbia University College Of Physicians And Surgeons
09.2003 - 12.2018
High School Diploma -
Upsala College
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