Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Server
Kenneth Fleming

Kenneth Fleming

St. Cloud,FL

Summary

Dynamic server with a strong work ethic and exceptional customer service experience at Walt Disney World. Proven ability to enhance guest satisfaction through personalized service and effective communication. Skilled in cash handling and maintaining cleanliness standards, consistently achieving high order accuracy and fostering positive guest relations.

Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.

Diligent Server with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

36
36
years of professional experience

Work History

Server

Walt Disney Wolrd
06.1994 - 02.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Contributed to inventory management by monitoring stock levels.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
  • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Improved dining experience by providing prompt, attentive service to guests.
  • Enhanced team efficiency, collaborating effectively in high-pressure settings.
  • Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Built rapport with guests to enhance their dining experience and encourage return visits.
  • Streamlined order-taking process to minimize wait times for diners.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Managed inventory of dining supplies to prevent shortages during service.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Processed orders and sent to kitchen employees for preparation.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Increased sales significantly by upselling higher-end products to customers.
  • Inspected dishes and utensils for cleanliness.
  • Checked guests' identification before serving alcoholic beverages.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Server Assistant

Walt Disney World Resort
02.1990 - 06.1994
  • Greeted customers warmly to provide exceptional customer service.
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
  • Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
  • Delivered customer orders promptly and with attention to accuracy and satisfaction.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
  • Refilled drinks and condiments and restocked serving areas to minimize delays.
  • Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
  • Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
  • Maintained clean, safe and organized work environment to safeguard servers and patrons.
  • Provided support during large events or private parties by setting up banquet areas according to specific requirements or themes.
  • Consistently exceeded expectations in maintaining high standards of cleanliness throughout the restaurant during busy shifts.
  • Contributed to a positive team environment by working cooperatively with fellow server assistants and other restaurant staff members.
  • Communicated customer needs clearly to kitchen staff for fast, accurate orders.
  • Helped reduce turnover time for tables through quick yet thorough cleaning practices that met all sanitation guidelines.
  • Assisted with dining room set up prior to and after service period.
  • Received consistent positive feedback from both customers and management for exceptional attention to detail and commitment to excellent service.
  • Streamlined food delivery process with strong communication skills between kitchen staff and servers, reducing wait times for customers.
  • Supported efficient service flow by accurately relaying guest orders to the kitchen staff and promptly delivering completed dishes to tables.
  • Collaborated with other staff members to maintain high-level customer satisfaction.
  • Demonstrated knowledge of menu items, promoting daily specials and upselling appetizers or desserts when appropriate.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods to promptly answer customer questions.
  • Assisted in training new server assistants on best practices, improving overall efficiency within the team over time.
  • Complied with all food safety and sanitation regulations to reduce restaurant risks.
  • Proactively addressed potential customer complaints or issues before they escalated, fostering an atmosphere of satisfaction among guests.
  • Maintained a high level of knowledge about current food safety regulations and applied this expertise in daily tasks to ensure safe dining experiences for all patrons.
  • Supported fast table turnover by taking customer orders and payments accurately and efficiently.
  • Collaborated with the management team on implementing new policies and procedures aimed at improving overall restaurant efficiency and customer satisfaction.
  • Ensured timely seating of guests by effectively managing waiting lists and coordinating with the host/hostess team.
  • Improved table turnover rates, working diligently to prepare tables for new guests during peak hours.
  • Streamlined service efficiency, assisting servers with food delivery and urgent customer requests.
  • Contributed to team meetings with suggestions for service improvements.
  • Enhanced operational efficiency, conducting regular inventory checks of dining essentials and notifying management of low supplies.
  • Promoted menu items and specials to guests, contributing to increased sales of featured dishes.
  • Streamlined communication, using restaurant software to quickly update servers about table status and guest needs.
  • Maintained cleanliness and order in dining area, setting high standard for guest experience.
  • Ensured seamless dining experiences, swiftly addressing and rectifying any guest concerns or complaints.
  • Reduced wait times for guests, efficiently relaying messages between kitchen and servers regarding order status.
  • Maintained hygienic dining area, promptly cleaning tables and chairs after guest departures.
  • Bolstered team morale and reduced server workload by efficiently managing dish restocking and silverware polishing tasks.
  • Fostered positive dining environment, engaging with guests to ensure satisfaction with meals and service.
  • Supported kitchen staff by expediting food orders to dining area, ensuring hot and fresh service.
  • Promoted welcoming atmosphere, greeting guests upon arrival and assisting with seating arrangements.
  • Ensured accurate order fulfillment, assisting servers with double-checking orders before delivery to guests.
  • Facilitated team-oriented environment, assisting in training new server assistants on job duties and restaurant protocols.
  • Contributed to positive guest feedback, attentively filling water glasses and offering bread baskets.
  • Increased service speed, preparing tables with all necessary utensils and condiments before guest arrival.
  • Optimized restaurant flow on busy nights, effectively coordinating with hosts and servers for smooth seating and service.
  • Improved customer satisfaction with quick and attentive response to inquiries and needs.
  • Enhanced dining experience by ensuring timely setup and cleanliness of tables.
  • Assisted with bussing tables and cleaning up spills.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
  • Provided attentive service and proactively assessed guest needs.
  • Arranged tables and chairs for special occasions and events.
  • Collaborated with other dining room and bar staff to facilitate efficient service.
  • Assisted wait staff with timely food delivery and guest requests.
  • Monitored dining room inventory and replenished as necessary.
  • Greeted customers and provided menus upon arrival to dining room.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Processed payments for orders and provided customers with change.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Established rapport with customers by providing friendly and attentive service.
  • Assisted customers with carry-out service.
  • Addressed customer complaints and inquiries to verify satisfaction.
  • Engaged in suggestive selling and other sales techniques.
  • Offered product samples, answered questions and helped customers find items.

Culinary Assistant

Walt Disney World Resort
11.1988 - 02.1990
  • Supported head chef in menu development, resulting in increased positive customer feedback.
  • Participated in weekly inventory checks and ordering processes, ensuring the availability of necessary ingredients for daily operations.
  • Prepared customized meal options for guests with dietary restrictions or allergies, providing an inclusive dining experience for all patrons.
  • Assisted with training new hires, fostering a supportive team atmosphere and improving overall kitchen efficiency.
  • Upheld high-quality presentation standards for each dish served, contributing to a consistently memorable dining experience for guests.
  • Reduced food waste through careful inventory management and creative use of ingredients.
  • Assisted in developing seasonal menu changes, incorporating fresh ingredients and creative flavor combinations to keep guests excited about the culinary offerings.
  • Efficiently managed multiple orders simultaneously under pressure during peak hours without sacrificing quality or presentation standards.
  • Enhanced guest satisfaction by creating visually appealing and delicious dishes according to established recipes.
  • Received recognition from management for dedication to continuous improvement in culinary skills through ongoing professional development opportunities.
  • Demonstrated adaptability by quickly adjusting to changes in menu items or preparation methods as needed based on ingredient availability or seasonal trends.
  • Collaborated with other culinary staff to maintain consistent quality across all menu offerings.
  • Maintained open communication with front-of-house staff regarding special requests or modifications from guests, ensuring accurate order fulfillment every time.
  • Collaborated closely with the sous chef on plating designs that showcased each dish''s unique flavor profile while adhering to restaurant branding guidelines.
  • Streamlined kitchen operations by maintaining a clean, organized, and efficient work environment.
  • Expedited food preparation for large events, ensuring timely service and satisfied guests.
  • Implemented proper food handling techniques, maintaining strict adherence to safety standards and regulations.
  • Maintained food and sanitation standards to prevent food-borne illness and promote health.
  • Provided support to individuals with special dietary need to meet unique nutritional requirements.
  • Assisted with preparation and serving of food in line with established nutrition guidelines.
  • Stocked and rotated food items according to expiration dates.
  • Cleaned and maintained work areas, equipment and utensils.
  • Followed food safety practices and sanitation guidelines.
  • Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
  • Maintained composure and work quality while under stress.
  • Lifted and carried heavy materials.
  • Prepared sandwiches, salads and other specialty items according to customer specifications.
  • Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
  • Assisted in setting up and breaking down kitchen stations.
  • Maintained high personal grooming standards and uniform presentation.
  • Monitored food temperature, discarding items not stored correctly.
  • Trained new staff on food preparation and safety procedures.
  • Operated food slicers, grinders and chopper in accordance with safety guidelines.
  • Pushed, pulled and transported large loads and objects.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.

Education

Eastern Randolph High School
Ramseur, NC

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Customer service
  • Cleanliness standards
  • Safe food handling
  • Menu memorization
  • High volume dining
  • Service prioritization
  • Order accuracy
  • Food safety practices
  • Allergy awareness
  • Guest relations management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Server

Walt Disney Wolrd
06.1994 - 02.2025

Server Assistant

Walt Disney World Resort
02.1990 - 06.1994

Culinary Assistant

Walt Disney World Resort
11.1988 - 02.1990

Eastern Randolph High School

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