Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Kenneth Foldy

Jacksonville

Summary

Dynamic leader with a proven track record at MD Towing, enhancing customer satisfaction and employee productivity through effective conflict resolution and team leadership. Skilled in operations management and verbal communication, I've successfully developed strategies that increased brand awareness and streamlined processes, demonstrating a commitment to continuous improvement and excellence.

Overview

2003
2003
years of professional experience
1
1
Certification

Work History

Manager

MD Towing
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Improved marketing to attract new customers and promote business.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.

Dispatch/Sales

Allens Towing Service
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.

Owner / Operator

Pinewood RV Park
04.2000 - 01.2003
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
  • Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.

Education

GED -

Seminole Community College
Sanford, FL
11-1973

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Task delegation
  • Goal setting
  • Documentation and reporting
  • Operations management
  • Shift scheduling
  • Conflict resolution
  • Vendor management
  • Revenue management
  • Teamwork and collaboration
  • Positive attitude
  • Multitasking

Affiliations

  • American Legion
  • Jacksonville Disabled Parking Enforcement

Certification

Certified Food Protection Manager

Disabled Parking Enforcement Officer

Timeline

Owner / Operator

Pinewood RV Park
04.2000 - 01.2003

Manager

MD Towing

Dispatch/Sales

Allens Towing Service

GED -

Seminole Community College

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Kenneth Foldy