Summary
Overview
Work History
Education
Skills
Timeline
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Kenneth Fosoriero

West Palm Beach

Summary

Proven Airline Customer Service Agent at American Airlines, adept in customer relations and Sabre software, ensured 100% passenger compliance with regulations. Excelled in critical thinking during irregular operations, significantly reducing complaints through exceptional communication. Skilled in cultural awareness and baggage handling, consistently enhancing customer satisfaction.

Overview

27
27
years of professional experience

Work History

Airline Customer Service Agent

American Airlines
06.1998 - Current

• Managed check-in process, ensuring 100% of passengers complied with the airline, airport, federal, and state regulations

• Presented relevant information to customers before boarding, decreasing complaints and questions.

• Processed daily payments using cash, credit cards, checks, travel points, and vouchers.

• Collaborated with the baggage service team to track lost luggage, checked bags, and pet kennels and other items.


Also worked as CSC and CRO during irregular operations and I am comfortable handling diversion and delays.

Education

Bachelors Of Science In Aviation Administration - Aviation

St. Francis College
Brooklyn, NY
06.2000

Skills

  • Customer relations
  • Cultural awareness
  • Airline policies
  • Baggage handling
  • Exceptional communication
  • Social perceptiveness
  • Travel documentation
  • Language proficiency
  • Ticketing systems
  • Critical thinking
  • Sabre software
  • Flexible schedule

Timeline

Airline Customer Service Agent

American Airlines
06.1998 - Current

Bachelors Of Science In Aviation Administration - Aviation

St. Francis College

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Kenneth Fosoriero