Kenneth Francis
Waller,Texas
Summary
Dynamic sales professional with a proven track record at Allstate, adept in sales operations and customer service. Skilled in relationship building and achieving sales metrics through strategic goal setting. Successfully motivated teams to exceed quotas, driving significant sales growth while utilizing persuasive techniques to enhance customer experiences.
Talented Sales Assistant bringing enthusiasm and eagerness to learn new skills with retail sales. Focused on maximizing business success by capitalizing on sales and service opportunities.
Overview
22
22
years of professional experience
Work History
Sales
Allstate
08.2018 - 03.2020
- Recorded customer feedback and sales data to improve sales and customer experience.
- Analyzed monthly sales trends to implement identified sales processes and improvement changes.
- Provided sales support for new and inactive customers, increasing sales volume 30%.
- Achieved sales metrics consistently by creating SMART goals based on available sales data.
- Managed 4 sales specialists and generated over $2750000 sales annually.
- Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
- Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
Sales Associate
Harley Davidson Inc
04.2009 - 08.2011
- Answered customer questions about sizing, accessories, and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
Clerk
USPS
10.1997 - 03.2009
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Sorted mail according to size, shape and destination.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Education
No Degree -
College of The Mainland
Texas City, TXSkills
- Sales
- Sales operations
- Sales forecasting
- Sales standards
- Customer service
- Persuasion techniques
- Contract negotiations
- Product knowledge
- Critical thinking
- Relationship building
- Incoming call management
- Phone etiquette
- Decision-making
- Upselling
- Sales pitching
- Negotiation tactics
- Closing techniques
- Client relationship management
- Call center experience
- Goal oriented
- Sales techniques
Languages
English
Native or Bilingual
Timeline
Sales
Allstate
08.2018 - 03.2020
Sales Associate
Harley Davidson Inc
04.2009 - 08.2011
Clerk
USPS
10.1997 - 03.2009
No Degree -
College of The Mainland