Summary
Overview
Work History
Education
Skills
Training
Timeline
Generic

Kenneth Frank

Brownsburg,IN

Summary

Twenty years plus of experience in business management, budget preparation, financial analysis and management, profit and loss responsibility, sales and sales forecasting, strategic planning, customer service, employee supervision and development, marketing, merchandising, vendor relations, and related administrative duties. Well-developed communication skills demonstrated through successful interaction with customers and staff, production of detailed written sales and budget reports and projections, and the ability to establish and maintain professional relationships. Account executive with a 6 year history of success developing new business in the professional corporate marketplace, as well as managing and growing existing accounts. Background includes key accounts, major accounts, and national accounts. Utilized consultative selling techniques to customize products and services in complex, multiple-level corporate environments.

Overview

37
37
years of professional experience

Work History

Customer Service Professional

Chase Commercial Services
Indianapolis
01.2008 - 07.2021
  • Phone based Customer Service in a call center environment to customers in the Middle Market Commercial Checking arena
  • Duties include stop payments, research of wire and ACH transactions, investigate issues on customers account as well as general information on a per request basis
  • Currently interacting with customers located across the country
  • Assist in training of new employees
  • Monitor CMS call volume systems to alert management of potential problems as they occur and possible solutions
  • Provide daily, weekly and monthly reporting of call volume as well as employee call statistics to management team.

Senior Operations Specialist

Chase Education Finance
Indianapolis
01.2000 - 01.2008
  • Managed Command Center for dialer operations for company that consolidated Federal Student loans
  • Coordinated dialing Strategy for both inbound and outbound calling
  • Implemented routing changes between 5 offices in various parts of the country
  • Established lines of communication between offices during times of high call volume
  • Created reporting used by all levels of corporate management
  • Researched problems in call coverage and suggested solutions approved by management
  • Transferred from Virginia to Indiana to set up new Command Center and train new employees, Created SOPs, and set standards of conduct within Tested and trained employees in new software systems specific to student loan industry
  • Familiar with Avaya, CMS, Ontario Systems and Symposium systems
  • Extensive use of Microsoft Office programs for reporting and presentations

Area Sales Manager

ABC Staffing Services
Fredericksburg, VA
01.1998 - 01.2000
  • Maintain existing and establish business relationships with new customers, Establish customer needs for temporary employees, negotiate rates and sign contracts
  • Recruit, interview and hire employees as needed to fill contracts
  • Managed offices in Winchester, Staunton, Manassas and Harrisonburg VA

Sales Rep

lkon Office Solutions
01.1994 - 01.1998
  • Outside sales rep for copier, fax, large format and digital copier systems
  • Maintained established and developed new customer base over 9 county territory of Act and Microsoft office software to track activity and developed presentations for sales meetings

Academic Assistant to the Dean

Strayer University
Fredericksburg, VA
01.1991 - 01.1994
  • Hired as a recruiter for new students and promoted to Academic Assistant based on attention to detail and excellent relations with Faculty and students
  • Create procedures to help maintain student enrollment
  • Acted as liaison between recruiting, financial aid and faculty for class selection to establish 'One stop shop' for students
  • Assisted with special projects as needed.

Store Manager

Foot Locker
Manassas, VA
01.1985 - 01.1991
  • Managed all aspects of store operations including sales, hiring, training inventory control, payroll and security in high volume stores
  • Involved in 6 no deficiency audits

Education

Journalism -

West Virginia University

Business Administration -

Strayer University

Skills

  • Territory Management and Prospecting
  • Time Management
  • Team Building
  • Supervision and Training
  • Microsoft Office Word
  • Excel
  • Powerpoint

Training

Effective Communication and Human Relations, Dale Carnegie

Timeline

Customer Service Professional

Chase Commercial Services
01.2008 - 07.2021

Senior Operations Specialist

Chase Education Finance
01.2000 - 01.2008

Area Sales Manager

ABC Staffing Services
01.1998 - 01.2000

Sales Rep

lkon Office Solutions
01.1994 - 01.1998

Academic Assistant to the Dean

Strayer University
01.1991 - 01.1994

Store Manager

Foot Locker
01.1985 - 01.1991

Journalism -

West Virginia University

Business Administration -

Strayer University
Kenneth Frank