Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kenneth Frasier

Klamath Falls

Summary

Dynamic Store Manager at T-Mobile with a proven track record in enhancing customer satisfaction and team performance. Skilled in inventory management and employee training, I foster a positive work environment while driving sales through innovative merchandising. Recognized for effective problem-solving and outstanding communication, I consistently achieve operational excellence.

Overview

11
11
years of professional experience

Work History

Store Manager

T-Mobile
10.2019 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.

Front Counter Worker

Bottle Drop
03.2017 - 06.2020
  • Improved customer satisfaction by providing efficient and friendly service at the front counter.
  • Supported colleagues during peak hours, multitasking effectively to manage workload demands.
  • Maintained a clean and organized work area, ensuring a welcoming environment for customers.
  • Participated in weekly staff meetings to discuss strategies for improving overall customer experience.
  • Managed multiple tasks in high-volume environment.
  • Kept work areas neat, clean and free from debris.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.

Call Center Supervisor

DIRECTV
03.2014 - 06.2017
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
  • Trained team members on performance metrics and consumer behavior identification.
  • Developed process controls and metrics for daily management of call center.
  • Enhanced team performance with consistent coaching, feedback, and development opportunities.
  • Achieved high levels of employee engagement by implementing recognition program for outstanding performance.
  • Streamlined call center operations for increased efficiency by implementing new scheduling and workforce management strategies.

Education

High School Diploma -

Belleview High School
Belleview, FL

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Training and mentoring
  • Team leadership
  • Store opening and closing
  • Friendly and positive
  • Outstanding communication skills
  • Team leadership and coaching
  • Inventory management
  • Cash management
  • Retail inventory management
  • Shift scheduling
  • Employee training
  • POS systems
  • Goals and performance
  • Team building and leadership
  • Policies and procedures

Timeline

Store Manager

T-Mobile
10.2019 - Current

Front Counter Worker

Bottle Drop
03.2017 - 06.2020

Call Center Supervisor

DIRECTV
03.2014 - 06.2017

High School Diploma -

Belleview High School

Similar Profiles

CREATE PROFILE