Kenneth Fron
Chicago,IL
Summary
Dynamic, world-class banking professional with sound organizational and time management skills. Detail oriented. Client focused. Strong, transparent communication and interpersonal skills with ability to interact across departments, functions and senior management levels. Able to adapt and multi-task in a fast paced and ever changing environment. Knowledgeable with current banking regulations, legal obligations, key business processes, governing policies and procedures. Project Management experience. Strong Commercial Banking and Operations background. Vigorous Risk, Control and Compliance appetite.
Overview
36
36
years of professional experience
Work History
Commercial Bank Special Credits - Sr. Associate
JP Morgan Chase & Co.
10.2024 - 03.2025
- Analyze, prepare and circulate scheduled data and reporting for key business initiatives with high risk and problem clients and loans.
- Participate in and provide input for Special Credit Officer and Legal Attorney calls and written communications to ensure quality assurance on Affidavits and filed/recorded documentation (Exhibits) to proceed for notary and Bankruptcy Court.
- Monitor, track and convey important, time-sensitive incoming information to the team from line of business partners, officers and attorneys.
- Utilize key systems to record and track sworn document process activity.
- Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
Control Manager - Associate
JP Morgan Chase & Co.
01.2022 - 10.2024
- Key member of the Controls and Continuity Services (CCS) CB Global Services Group, supporting Wholesale Lending Services (WLS) Operations Risk and Controls by collaborating and partnering with the WLS management/functional teams for all verticals within such as: Specialty, Flow, ABL, Equipment Finance, Real Estate, Structured, Collateral and Insurance.
- Participate in weekly CB OLO Program Village Calls for US and LATAM.
- Host and lead weekly Control Manager calls communicating out to stakeholders and Regulatory Event Notices, (REN’S), Office of Legal Obligations (OLO) and Legal Regulatory Change Management (LRCM) items to ensure that operational risks and compliance issues are appropriately identified, escalated, mitigated and compliant through existing or updated procedures.
- Handle Business Policy Updates distributed firm wide by senior leadership.
- Engage with Procedures Team to archive and maintain compliant procedures in the Enterprise Library Application (ELA).
- Work with CB Legal and CB Control Managers to understand and analyze legal matters and requirements communicated out from in house Legal Counsel.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Quality Control Project Manager
JP Morgan Chase & Co.
01.2020 - 01.2022
- Lead responsibility to create and implement a solid and approved quality program for the Equipment Finance Transaction Servicing Team in Columbus, OH.
- Work, manage and coordinate with team subject matter experts and management on evaluating departmental job functions and associated levels of risk and quality.
- Create and build scorecards for the QIP system to monitor activity and QC errors.
- Perform internal reporting to the team and senior management on volume, errors and trends within the group.
- Review and approve Syndication/Investor Wire set up Aurora cases.
- Provide training, coaching and guidance to the team.
Quality Assurance Team Lead
JP Morgan Chase & Co.
01.2019 - 01.2020
- Host and lead weekly Challenge Forum calls with staff and line of business partners to remedy or overturn critical errors.
- Handle the Change Control mailbox with line of business system and maintenance requests.
- Participate in calls with line of business partners for Risk and Control, SOX/CCAR, etc. matters.
- Train and coach new associates joining the team.
- Provide guidance and assistance to all team members on quality reviews and issuing errors.
Quality Assurance Specialist
JP Morgan Chase & Co.
01.2018 - 01.2019
- Analyze various commercial banking legal documentation and internal systems for accuracy and completeness, knowing when to cite an error or discrepancy.
- Participate in weekly processing calls, legal calls and Challenge Forum calls.
- Interact with line of business partners, gather policies and procedures.
Document Processing Specialist
JP Morgan Chase & Co.
01.2015 - 01.2018
- Create Commercial Banking, GNPH legal documentation thru HotDocs for the Middle Market Group, including Loan Agreements, Amendments, Guaranty’s, etc.
- Partner with bankers, underwriters, compliance and legal counsel, understanding the wants and needs of the loan customer.
- Perform due diligence on new and existing borrowers to ensure information is accurate and updated to protect the bank from risk and issues.
- Review and analyze the terms, conditions and financial components in the approval documentation to create the required legal documents for loan closings.
- Provide quality assurance on loan documents to identify discrepancies, exceptions and accuracy which could impact the client with brand reputation and embarrassing re-work of documentation.
Remittance Processor Specialist
JP Morgan Chase & Co.
05.2015 - 12.2015
- Variety of Operations Receivables functions centered on the processing of data and documentation including loan servicing, securities settlement, confirmations, deposit exceptions, returns, vault processing, research, corporate actions, bank-by-mail, documentation review, document handling, document preparation, document processing and transfer agency activities.
Sr. Portfolio/Loan Administrator
Bank of America
01.2008 - 01.2013
- Manage a moderate to complex structured portfolio and ensure adherence to credit policy, process, procedures and regulatory guidelines.
- Monitor credit compliance through the timely collection of all required financial information.
- Resolve documentation, collateral, past due exceptions and credit servicing problem resolution.
- Ensure data integrity in primary system of record.
- Act as primary liaison with client, client team and business partners throughout the bank.
- Manage the facilitation of credit originations, approvals, documentation, bookings, fee collection and renewals.
- Process payments, attorney reimbursements and loan related charges for appraisals, title searches, field exams, debt forgiveness.
- Handle KYC and tax delinquent projects.
Customer Service Liaison
Bank of America
01.2004 - 01.2008
- Direct customer contact pertaining to questionable checks, deposits and lockbox issues.
- Deposit reporting communications and verifications.
- Liaison between processing teams in operations, lockbox customer service representatives and implementation group.
- Ensure data quality and proactively manage client requests.
- Perform monthly billing and lockbox service fees and global and commercial clients.
Banking Officer/Sr. Credit Products Specialist
Bank of America
01.1998 - 01.2003
- Provide credit compliance support to client managers and credit products officers in the commercial banking group.
- Handle onboarding of loan documentation.
- Perform due diligence by requesting client background information, appraisals, tax and financial statements, etc.
- Resolve documentation, collateral, past due exceptions and credit servicing problem resolution.
- Responsible for loan system data integrity.
- Direct contact with clients, attorneys and line of business partners.
Associate Credit Support Office
Bank of America
01.1995 - 01.1998
- Maintain borrower credit information for commercial middle market companies, growth group and not for profit companies.
- Record receipt of financial statements and legal documents.
- Present reporting information to the department.
Financial Statement Analyst
Bank of America
01.1994 - 01.1998
- Perform financial spreading and analyze borrower financial statements and test ratios and covenants.
- Generate reports of required financial documents and spreading results.
- Interact with banking officers and financial analysts as needed.
Collateral Service Representative
Bank of America
01.1989 - 01.1994
- Retrieve, handle and record asset products used as loan collateral.
- Interact with account administrators.
Education
Bachelor of Arts Degree - Business/Banking
DePaul University
Chicago, ILSkills
- Project management
- Critical thinking
- Problem solving
- Time management
- Decision making
- Quality control
- Cross-functional teamwork
- Process improvement
- Policy implementation
- Change management
- Quality assurance
- Risk management
- Organizational skills
- Effective communication
- Banking
- Document verification
Awards
- Employee Recognition Award(s)
- Colleague/Peer Award(s)
- STAR Award
Timeline
Commercial Bank Special Credits - Sr. Associate
JP Morgan Chase & Co.
10.2024 - 03.2025
Control Manager - Associate
JP Morgan Chase & Co.
01.2022 - 10.2024
Quality Control Project Manager
JP Morgan Chase & Co.
01.2020 - 01.2022
Quality Assurance Team Lead
JP Morgan Chase & Co.
01.2019 - 01.2020
Quality Assurance Specialist
JP Morgan Chase & Co.
01.2018 - 01.2019
Remittance Processor Specialist
JP Morgan Chase & Co.
05.2015 - 12.2015
Document Processing Specialist
JP Morgan Chase & Co.
01.2015 - 01.2018
Sr. Portfolio/Loan Administrator
Bank of America
01.2008 - 01.2013
Customer Service Liaison
Bank of America
01.2004 - 01.2008
Banking Officer/Sr. Credit Products Specialist
Bank of America
01.1998 - 01.2003
Associate Credit Support Office
Bank of America
01.1995 - 01.1998
Financial Statement Analyst
Bank of America
01.1994 - 01.1998
Collateral Service Representative
Bank of America
01.1989 - 01.1994
Bachelor of Arts Degree - Business/Banking
DePaul University
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