Kenneth Galik
Willowbrook,IL
Summary
Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
35
35
years of professional experience
Work History
Customer Service-Liquor Department (Seasonal)
Costco
11.2023 - 01.2024
- Improved customer satisfaction by efficiently resolving inquiries and complaints in a timely manner.
- Streamlined communication for enhanced team productivity by implementing new tools and processes.
- Developed and maintained strong relationships with key clients, resulting in increased retention rates.
- Assisted in the development of departmental policies and procedures to maintain consistency across all customer interactions.
- Assisted customers in wine and spirit recommendations
- Stocked and organized all liquor shelves
Spirits Consultant
Binnys Beverage Depot
01.2013 - 01.2023
- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Answered customer questions about products and services, helped locate merchandise, and promoted key items
- Engaged in friendly conversation with customer to better uncover individual needs
- Listened to customer needs and desires to identify and recommend optimal products
- Built customer loyalty and retention by delivering excellent shopping experiences
- Ordered all spirits for the Willowbrook location
- Planned Parties and Events
- Sold High End Spirits in the rare and collectable lock-up Room.
Head Bartender
H-1 Hospitality One Catering
- 01.2013
- Specialty events and private parties
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol
- Bartender/Bar back/ Catering
- Crafted special drink and cocktail menu items for seasonal offerings.
International Resets
Safeway Corporation
01.2010 - 01.2012
- Followed established auditing processes to meet internal and regulatory requirements
- Performed observations and evaluated supporting documents to supplement audit findings
- Communicated with auditee staff to obtain necessary information for audits
- Administered auditing program to address risks and evaluate compliance with regulatory requirements.
Operations
Marquardt Printing Company
01.1989 - 01.2010
- Purchased all paper for printing press
- Worked in pre-press developing film and setting up film layout for pressman
- Editor and proof-reader of all jobs prior to shipment
- SALES
- Managed all local accounts
- Sales volumes per account ranging from $200,000-$500,000 per year
- Managed all print jobs for all clients
- Assisted with deliveries and packaging whenever necessary.
Education
Associate of Science -
Moraine Valley Community College
Palos Hills, IL01.1984
Skills
- Disaster Recovery Planning
- Configuration Management
- Performance Tracking
- Quality Assurance
- Operations Analysis
- Safety Regulations
- Analytical Thinking
- Client Engagement
- Operational Efficiency
- Cross-Functional Communication
- Customer Service
- Inventory Control
Timeline
Customer Service-Liquor Department (Seasonal)
Costco
11.2023 - 01.2024
Spirits Consultant
Binnys Beverage Depot
01.2013 - 01.2023
International Resets
Safeway Corporation
01.2010 - 01.2012
Operations
Marquardt Printing Company
01.1989 - 01.2010
Head Bartender
H-1 Hospitality One Catering
- 01.2013
Associate of Science -
Moraine Valley Community College
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