Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

LaMonica Calvin

Garland,TX

Summary

Energetic professional successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Business organization for 2 years plus, self motivated leader in sales and strategic thinking in sales and being customer oriented.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Receiving Clerk

Jabil
Garland, TX
07.2024 - Current
  • Received incoming shipments and checked for accuracy of items and quantity against invoices and purchase orders.
  • Updated inventory records to reflect new stock levels.
  • Verified that all merchandise was in good condition upon arrival and reported any discrepancies or damages immediately.
  • Assisted in the loading and unloading of materials when required.

Remote Customer Service

Lowe's
Garland, TX
05.2023 - 07.2024
  • Enhanced customer engagement by 37% via GoToMeeting virtual meetings with customers. Improved tracking and resolution of customer issues by 23% by using Salesforce for CRM. EDUCATION
  • Handled an average of 220+ calls per week using RingCentral with an 87% resolution rate on the first contact.
  • Assisted in developing a new remote training program, increasing new hire efficiency by 41%.
  • Responded promptly to customer inquiries regarding gardening services offered.

Substitute Teacher

Shelby County Public Schools
Memphis, TN
08.2022 - 05.2023
  • Organized lesson plans and activities for students.
  • Provided instruction and guidance to students in the absence of a regular teacher.
  • Assisted with classroom management issues when needed.
  • Implemented school policies and procedures in the classroom.

Sales Representative

DIRECTV
Memphis, TN
01.2020 - 07.2022
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Analyzed customer feedback to improve products and services.
  • Created detailed reports on daily, weekly, and monthly sales activity.
  • Negotiated pricing contracts with customers to maximize profits.

Supervisor

Circle K
Memphis, TN
09.2018 - 01.2020
  • Directed and supervised a team of 10+ employees in daily operations.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Led weekly team meetings to discuss progress, address issues, and plan future actions.

Education

Associate of Arts - Massage Therapy

Concorde Career College
Memphis, TN
05-2022

Skills

  • Materials Transport
  • Material Handling
  • Shipping and receiving
  • Materials transportation
  • Inbound and Outbound Calling
  • Account updating
  • Inventory Control
  • Training and mentoring
  • Business Development

Certification

  • Forklift certification

Timeline

Receiving Clerk

Jabil
07.2024 - Current

Remote Customer Service

Lowe's
05.2023 - 07.2024

Substitute Teacher

Shelby County Public Schools
08.2022 - 05.2023

Sales Representative

DIRECTV
01.2020 - 07.2022

Supervisor

Circle K
09.2018 - 01.2020

Associate of Arts - Massage Therapy

Concorde Career College

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LaMonica Calvin