Kenneth Gill
Myrtle Beach,SC
Summary
Highly motivated General Manager with a proven track record of leading teams to surpass sales goals. Utilizes leadership qualities to effectively train, mentor, and evaluate teams. Highly successful communicator that excels in customer service and can grow revenue and profits quickly and effectively. Innovative problem solver that fosters positive relationships with new and existing customers to increase revenue and open new opportunities. Consistently exceeds expectations. Customer-oriented General Manager with 20+ years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
24
24
years of professional experience
Work History
Property/General Manager
Southeast Management LLC
09.2021 - Current
- As a property manager, I have extensive experience in overseeing residential and commercial properties, ensuring their smooth and efficient operation
- My responsibilities have included managing tenant relations, coordinating maintenance and repairs, conducting property inspections, and ensuring compliance with local laws and regulations
- I am skilled in budgeting and financial management, as well as marketing and leasing properties to prospective tenants
- In addition, I have a proven track record of maximizing property values and providing exceptional customer service to both tenants and property owners
- Through my dedication, attention to detail, and strong communication skills, I have consistently achieved high levels of tenant satisfaction and retention, while minimizing vacancies and maximizing revenue for property owners.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Property/General Manager
ESSMI
05.2012 - 06.2021
- Tasked with managing an older and declining 75K square foot building with $80K in monthly revenue, including maintaining a clean and safe environment and directing new client opportunities
- Updated and repaired facility, improved online presence with positive customer reviews, and provided exceptional customer service
- Increased curb appeal and security for customers. Increased occupancy from 80% to 98% within 9 months. Decreased debt from 7% to .10%. Improved revenue 10% and significantly lowered expenses. Awarded Mission Accomplished Award in 2015, 2016, 2020.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Area Supervisor
Central Avenue Enterprises
08.2008 - 04.2012
- Inherited metro area with 10 locations that had high turnover rates, low sales, and declining employee morale
- Developed and implemented sales plan with incentives, monthly recognition meetings, and employee training program
- Created new hiring process to identify potential successful sales associates
- Improved employee scheduling with new format and trained employees on customer-centric sales techniques. Increased sales at all 10 locations and exceeded company sales goals within 1 year. Decreased employee turnover rates and achieved the highest retention rates in company history. Developed customer-focused team that worked together and took pride in work.
- Conducted regular performance reviews to provide feedback and identify areas for improvement, enhancing overall team productivity.
- Managed budgets and resources to ensure optimal allocation of funds, maximizing operational success.
- Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
Executive Assistant
Walgreens
02.2000 - 02.2008
- Supported store general manager and managed 30 employees across 6 departments, training and coaching them to consistently exceed monthly and yearly sales objectives.
- Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
- Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
- Collaborated on special projects to improve overall business operations within the organization efficiently.
- Handled payroll processing tasks accurately while maintaining strict adherence to deadlines for timely payments.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
Education
Associate of Arts - English
Central New Mexico College
01.2002
Skills
- Leadership
- Customer Service
- Training
- Management
- Troubleshooting
- Communications
- Customer Retention
- Staff Supervision
- Business Development
- Project Management
- P&L Management
- Loss Prevention
- Expense Control
Websites
Timeline
Property/General Manager
Southeast Management LLC
09.2021 - Current
Property/General Manager
ESSMI
05.2012 - 06.2021
Area Supervisor
Central Avenue Enterprises
08.2008 - 04.2012
Executive Assistant
Walgreens
02.2000 - 02.2008
Associate of Arts - English
Central New Mexico College