Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kenneth Ginther

Urbana,IA

Summary

Experience kitchen manager bringing demonstrated success in developing and motivating strong restaurant teams to assist customers hourly. Keeps all areas clean and sanitized while managing inventory and preventing waste. Positive and upbeat with customers and team members alike. Dedicated and hardworking.

Overview

15
15
years of professional experience

Work History

Kitchen Manager

Caseys
07.2021 - Current
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
  • Checked and tested foods to verify quality and temperature.
  • Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
  • Developed kitchen staff through training, disciplinary action, and performance reviews.
  • Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Oversaw food preparation and monitored safety protocols.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Motivated staff to perform at peak efficiency and quality.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.

Customer Service Associate

Walmart
12.2019 - 05.2020
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer calls and emails to answer questions about products and services.
  • Provided customer feedback to management and identified areas of improvement for products and services.
  • Delivered prompt service to prioritize customer needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Trained new personnel regarding company operations, policies and services.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Sought ways to improve processes and services provided.

Kitchen Staff Member

Westridge Care Center
01.2017 - 01.2018
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Sanitized dining ware and kitchen equipment according to health code standards.

Lead Cook

Bigg Daddy Dogs
01.2009 - 01.2015
  • Supervised line cooks to monitor food safety and order accuracy.
  • Delegated jobs within kitchen depending on restaurant traffic and employee skill.
  • Taught kitchen staff safety protocols and restaurant standards.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Took over line positions in event of emergency.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Coordinated line cook break schedules to avoid delays during busy periods and maintain adequate coverage.
  • Prepared ingredients ahead of time to promote efficiency in dish garnishing.
  • Monitored cooks and dishwasher performance and suggested improvements to streamline processes and increase team efficiency.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Prepared meals for lunch and dining services with average of [Number] tables per day.
  • Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
  • Designed high-quality menu items using in-season ingredients, reducing overall costs [Number]%.
  • Streamlined kitchen operations by creating more accurate prep sheets, standardized recipe files and product-rotation systems.
  • Interviewed, trained and hired [Number] staff members since [Year], improving kitchen operational flow [Number]% while maintaining [Number]% employee retention.
  • Managed relationships with approximately [Number] vendors to negotiate prices of ingredients and equipment, resulting in [Number]% savings.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Inspected freezer and refrigerator daily to check and maintain proper temperatures.
  • Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Placed orders to restock items before supplies ran out.
  • Mentored kitchen staff to prepare each for demanding roles.
  • Developed recipes, portion specifications, and standard preparation procedures for all dishes.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
  • Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
  • Cooked memorable dishes that brought new customers into establishment.
  • Modernized work processes to reduce guest wait times and boost daily output.
  • Planned promotional menu additions based on seasonal pricing and product availability.
  • Obtained fresh, local ingredients to improve dish flavors and limit grocery costs.

Education

High School Diploma -

Monticello High School
Monticello, IA
05.2008

Skills

  • Productivity Improvements
  • Maintain Food Safety
  • Cook Foods
  • Food Plating and Presentation
  • Food Item Purchasing
  • Sanitation
  • Health Code Compliance
  • Menu Planning

Timeline

Kitchen Manager

Caseys
07.2021 - Current

Customer Service Associate

Walmart
12.2019 - 05.2020

Kitchen Staff Member

Westridge Care Center
01.2017 - 01.2018

Lead Cook

Bigg Daddy Dogs
01.2009 - 01.2015

High School Diploma -

Monticello High School

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Kenneth Ginther