Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Kenneth Gipson

Austin,TX

Summary

My name is Kenneth Gipson III and I prefer to go by the name Trey. I am a welcoming and intelligent worker with proven history of accuracy, efficiency and punctuality. Skilled at providing great customer service with great attention to detail and organization skills. Resourceful and outgoing professional who can always make a conversation and make sure the customer has everything that they need.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Starbucks
Austin, TX
07.2024 - Current
  • Increased customer connection score from 27 to 64 at the first location where I was placed after my training was completed.
  • Improved all day, and peak drive-thru times to the best times the store had earned in the past year.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Maintained a safe working environment by enforcing safety regulations.
  • Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
  • Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
  • Managed day-to-day operations including scheduling shifts, assigning tasks.
  • Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Oversaw coaching and guidance of store employees to foster advancement in work operations.

Store Manager

Tiff’s Treats
Austin, TX
08.2023 - 07.2024
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Recruited, trained and supervised new employees.
  • Created weekly work schedules for store personnel.
  • Maintained accurate records of employee performance reviews.
  • Monitored inventory levels and placed orders to restock shelves.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Developed strategies to maximize sales and profitability.
  • Resolved customer complaints in a timely manner.
  • Assessed operational efficiency of the store's departments.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Updated and maintained store signage and displays.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.

Assistant Store Manager

Tiff’s Treats
Austin, Texas
01.2023 - 08.2023
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Identified areas of operational inefficiency and implemented solutions to streamline processes.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Provided training to new employees on company policies and procedures.
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Delivery Driver

Tiff’s Treats
Austin, Texas
06.2022 - 01.2023
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Monitored fuel level throughout shift and refueled when necessary.
  • Notified customers of delays to decrease calls to support.
  • Navigated routes with relevant map programs and GPS systems.
  • Contacted customers prior to delivery to coordinate delivery times.

Home Depot Cashier

Home Depot
Austin, TX
04.2021 - 04.2022
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Inspected store products for damage and obtained item replacements for customers.
  • Answered customer questions, provided store information and directed customers to designated store areas.
  • Recommended complementary and discounted items to customers to increase sales.

Whataburger Team Member

Whataburger
Austin, TX
07.2020 - 04.2021
  • Worked hard to learn required tasks quickly to maximize performance.
  • Built and maintained working relationships with peers and upper management.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Looked for ways to go above and beyond job requirements.
  • Upheld high standards of productivity and quality in operations.
  • Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
  • Assisted newly hired team members by explaining company procedures and safety requirements.
  • Rotated through series of different stations based on team needs.

Education

High School Diploma -

James Bowie High School
Austin Texas
06.2021

Skills

  • Price Identification
  • Reliable and Responsible
  • Work Task Prioritization
  • Honest and Dependable
  • Problem Solving
  • Cooperative Attitude
  • ID Verification
  • Customer Relations
  • Payment Processing
  • Cash Register Operations
  • Policies and Procedures
  • Detail-Oriented
  • Honest and Ethical
  • Adaptable and Flexible
  • Basic Mathematics
  • Cleaning
  • Workplace Safety
  • Complaint resolution
  • Customer Service
  • Complex Problem-Solving
  • Attention to Detail
  • Flexible Schedule
  • Collaboration and Teamwork
  • Training and mentoring
  • Problem-Solving
  • Decision-making capabilities

Certification

  • Food Manager Certified

References

References available upon request.

Timeline

Assistant Store Manager

Starbucks
07.2024 - Current

Store Manager

Tiff’s Treats
08.2023 - 07.2024

Assistant Store Manager

Tiff’s Treats
01.2023 - 08.2023

Delivery Driver

Tiff’s Treats
06.2022 - 01.2023

Home Depot Cashier

Home Depot
04.2021 - 04.2022

Whataburger Team Member

Whataburger
07.2020 - 04.2021

High School Diploma -

James Bowie High School

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