Kenneth Granlund
Wellfleet,MA
Summary
Proven track record in enhancing operational efficiency and customer satisfaction at Mainstay Motor Inn, leveraging strong communication skills and guest relations management. Expert in safe driving practices and load securement, consistently ensuring timely deliveries and high safety standards. Achieved significant improvements in guest service initiatives, underlining a commitment to excellence and teamwork. Energetic Hotel Manager enthusiastic about delivering superior service to every guest. Successful at cutting costs without impacting quality of service and guest satisfaction. History of driving company growth through [Action] and [Action].
Overview
36
36
years of professional experience
Work History
CDL Truck Driver
Mid Cape Home Centers
07.2021 - Current
- Performed thorough pre-trip inspections, ensuring vehicle safety and preventing potential issues.
- Operated with safety and skill to avoid accidents and delays.
- Dropped and hooked trailers and changed configuration of equipment.
- Inspected vehicle before and after every trip and conducted minor repairs.
- Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
- Effectively utilized GPS and navigation tools to optimize delivery routes, improving overall efficiency in daily operations.
Manager of Operations
Mainstay Motor Inn
08.1997 - 11.2019
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
- Increased guest satisfaction by implementing innovative customer service initiatives and staff training programs.
- Ensured compliance with all local, state, and federal regulations related to hotel operations and licensing requirements.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
CDL A OTR Driver
Tran Star
06.1988 - 05.1997
- Ensured timely deliveries by effectively communicating with dispatchers, shippers, and receivers throughout each transport.
- Established strong working relationships with fellow drivers, dispatchers, maintenance personnel, and other key stakeholders in the transportation process for seamless operations.
- Navigated challenging weather conditions and road hazards with skill, minimizing potential for accidents while ensuring on-time deliveries.
- Increased overall safety by conducting thorough pre-trip and post-trip inspections on vehicle equipment and load.
- Maintained accurate records of deliveries, hours of service, and fuel expenses for efficient reporting to management.
Education
Associate of Science -
Quisigamond Community College
Worcester, MA04.1982
High School Diploma -
Shrewsbury High School
Shrewsbury, MA05.1980
Skills
Safe Driving Practices
Load securement knowledge
Pretrip inspections
Basic mechanical knowledge
Strong Communication Skills
Guest complaint resolution
Guest Relations Management
Guest services management
Cash Handling
Staff Training
Hoisting License
Mass LTC
Additional Information
Certified Pool Operator
General Contractor License
VSS Water License
Mass LTC
Utah Gun License
Hoisting License
Board of Directors Wellfleet Chamber of Commerce
Vice-Chair Wellfleet Board of Health
Timeline
CDL Truck Driver
Mid Cape Home Centers
07.2021 - Current
Manager of Operations
Mainstay Motor Inn
08.1997 - 11.2019
CDL A OTR Driver
Tran Star
06.1988 - 05.1997
Associate of Science -
Quisigamond Community College
High School Diploma -
Shrewsbury High School
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