Kenneth Granville-Golackey
Maricopa,United States
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Laundry Machine Operator
Department of Veteran Affairs
Phoenix, AZ
07.2023 - Current
- Sorting bulk laundry, folding, feeding items into ironer, marking laundry, maintaining production counts, operating laundry equipment, performing maintenance
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Gained strong leadership skills by managing projects from start to finish.
- Demonstrated leadership skills in managing projects from concept to completion.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Worked effectively in fast-paced environments.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Passionate about learning and committed to continual improvement.
- Developed strong communication and organizational skills through working on group projects.
Owner/Operator
Country Axect LC
Maricopa, AZ
03.2020 - Current
- Maintaining landscaping, architectural design, scheduling appointments, general landscaping upkeep, mowing, trimming trees, upgrading outdoor spaces, handling cleaning chemicals
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Consulted with customers to assess needs and propose optimal solutions.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Managed day-to-day business operations.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Operated with safety and skill to avoid accidents and delays.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Trained and motivated employees to perform daily business functions.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Optimized workflow processes through careful analysis of operational needs and resource allocation.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Housekeeping Aid (Floor Technician)
Department of Veteran Affairs
Phoenix, AZ
08.2018 - 07.2023
- Using heavy industrial vacuum cleaners, floor scrubbers, performing cleaning activities, ensuring rooms are cared for, protecting equipment, notifying superiors of damages, maintaining stock levels
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Performed complex mechanical alignments and equipment calibration to meet quality standards.
- Managed inventory levels of spare parts efficiently, reducing delays due to lack of resources during repair jobs.
- Suggested specialized fixtures, test equipment and procedures for failure analysis.
- Trimmed cut or torn fabric using scissors or knives and stitched trimmed edges together.
- Liaised with internal departments to optimize productivity and efficiency.
- Applied critical thinking and research to address complex issues.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Tracked and recorded parts and labor costs related to each service call.
Floor Technician
ISS Facility Services, Inc
Phoenix, AZ
04.2018 - 08.2018
- Performing routine inspection and maintenance, cleaning floors, carpets, using cleaning solutions, stocking and maintaining supplies, following health and safety regulations
- Exceeded client expectations with thorough attention to detail in all aspects of floor care services provided.
- Quietly waxed, buffed and vacuumed floors for organization.
- Developed proficiency in using various types of floor care machinery through hands-on experience and training sessions.
- Upheld strict adherence to safety guidelines while using chemicals and equipment to prevent accidents or injuries on the job site.
- Contributed to a positive working environment by collaborating closely with colleagues and assisting them when needed.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Maintained floor cleaning and waxing equipment.
Produce
Wal-Mart Super Stores
Chandler, AZ
01.2017 - 06.2017
- Maintaining presentation and organization of the Produce Department, assisting customers, inspecting merchandise, stocking and rotating merchandise
- Liaised with directors, actors and other creative staff to successfully complete projects.
- Continuously improved workflow efficiency by identifying bottlenecks in production processes and implementing solutions.
- Conducted thorough pre-production planning sessions, ensuring all stakeholders were aligned on project objectives and timelines.
- Participated in meetings with producers and production crew to keep program in step with creative vision.
- Leveraged analytics and audience feedback to inform decision-making in content development and marketing strategies.
- Reviewed scripts and made changes to improve wording, flow or interest levels, consistently producing highly successful shows.
- Coordinated logistics, schedules, and talent management for smooth production flow and optimal results.
Sales Associate
Fossil
Chandler, AZ
01.2016 - 01.2017
- Displaying and selling leather products, repairing watches, providing customer service, participating in team meetings and training sessions
- Monitored customers for signs of security concerns and escalated issues to management.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Built relationships with customers to encourage repeat business.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
Host / Server
AK Chin Harrah's Casino
Maricopa, AZ
01.2016 - 01.2017
- Greeting and serving guests, ensuring their needs are met, handling customer complaints, assisting in promotions and events
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Developed rapport with regular patrons, fostering a sense of community within the establishment.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Seated patrons based on guest preferences and seating availability.
Floor Supervisor
Tommy Hilfiger
Chandler, AZ
10.2014 - 02.2016
- Supervising the floor, counting the store's safe, receiving and sending out product, maintaining store presentation, training and developing employees
- Created employee schedules to align coverage with forecasted demands.
- Developed and implemented strategies to improve team productivity and efficiency.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Reduced staff turnover rates by fostering a positive work environment and promoting open communication.
- Fostered high-quality customer service across team by modeling standards and providing employees with direction and coaching.
Education
Some College (no Degree)-Currently Enrolled -
High school diploma or equivalent -
05.2013
Skills
- PPE use
- Problem-Solving
- Problem Resolution
- Analytical and Critical Thinking
- Decision-Making
- Time Management
- Excellent Communication
- Relationship Building
Affiliations
- Lay Organization - Director of Public Relations
- Sons Of Allen - Member
- Richard Allen Young Adults Coalition - Member
Day Phone
520-568-2414
References
- Rev. Michael Hopkins, Oasis Security, 480-522-1199, Mhopkins.teamvfg@gmail.com
- Dr. Shirley Mays, 602-826-2592, smays5555@gmail.com
- Harold Mackey, 602-625-7540, personal reference
Timeline
Laundry Machine Operator - Department of Veteran Affairs
07.2023 - Current
Owner/Operator - Country Axect LC
03.2020 - Current
Housekeeping Aid (Floor Technician) - Department of Veteran Affairs
08.2018 - 07.2023
Floor Technician - ISS Facility Services, Inc
04.2018 - 08.2018
Produce - Wal-Mart Super Stores
01.2017 - 06.2017
Sales Associate - Fossil
01.2016 - 01.2017
Host / Server - AK Chin Harrah's Casino
01.2016 - 01.2017
Floor Supervisor - Tommy Hilfiger
10.2014 - 02.2016
Rio Salado - Some College (no Degree)-Currently Enrolled,
Maricopa High School - High school diploma or equivalent,