Kenneth Grider
Hampton,VA
Summary
Driven Sales Associate with comprehensive experience in customer engagement, product knowledge, and inventory management. Display strong interpersonal skills coupled with the ability to handle customer complaints effectively. Demonstrated success in fostering customer relationships, growing sales revenues and contributing positively to team dynamics.
Overview
3
3
years of professional experience
Work History
Grill Cook
McDonald's
Hampton, VA
07.2024 - 09.2024
- Monitored grill temperature to ensure proper cooking times.
- Followed proper sanitation procedures during food preparation and storage.
- Assisted in restocking kitchen supplies when necessary.
- Performed closing duties such as organizing leftovers into containers for refrigeration or disposal, cleaning grills, and emptying grease traps.
- Complied with all safety standards while on the job.
- Made sure that all orders were filled in an accurate and timely manner.
- Cleaned and organized grilling area, stocked supplies, and prepared food items to order.
Area Host
Busch Gardens
Williamsburg, VA
07.2021 - 09.2024
- Contributed to team efforts by accomplishing related tasks as needed.
- Answered customer inquiries regarding the park, directions, and operations.
- Served as point-of-contact for resolving guest complaints or special requests.
- Provided excellent customer service by anticipating customer needs.
Sales Associate
Ace Hardware
Hampton, VA
05.2023 - 04.2024
- Organized stockroom shelves according to size, color or style.
- Processed transactions using a point-of-sale system.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Demonstrated product features and benefits for customers' needs.
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Maintained up-to-date knowledge of store merchandise and policies.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Provided accurate information about products, prices and services.
- Handled customer complaints in a professional manner.
- Processed credit card transactions quickly and securely.
- Upsold additional items based on customer interests and needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Attended weekly team meetings to review performance goals and objectives.
- Maintained cleanliness of store environment including floors, windows, displays.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Developed trusting relationships with customers by making personal connections.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
Education
GED -
Commonwealth Challenge
Virginia Beach, VA03-2023
Skills
- Inventory Replenishment
- Ingredient Preparation
- Contamination control
- Food presentation
- Portioning
- Fryer Operation
- Customer Service
- Product Sales
- Payment Processing
- Upselling
- Professional Demeanor
- Cash Handling Accuracy
- Guest Relations
- Teamwork and Collaboration
Timeline
Grill Cook
McDonald's
07.2024 - 09.2024
Sales Associate
Ace Hardware
05.2023 - 04.2024
Area Host
Busch Gardens
07.2021 - 09.2024
GED -
Commonwealth Challenge
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