Kenneth Griffin
Bessemer,AL
Summary
Management and Sales Professional with a proven track record of success. Adept in relationship selling and sales strategy development. Excelled in customer needs evaluation, boosting sales utilizing strategic analysis and technology proficiency. Skilled in leading teams to exceed sales targets, demonstrating exceptional customer-focused approach and sales management. Mastery in customer retention and sales growth.
Overview
18
18
years of professional experience
Work History
Sales Professional
Rooms To Go
Birmingham, AL
10.2015 - Current
- Engaging discovery process that assesses the customer's needs in order to bring their design vision to life
- Effectively convince customers of the advantages of enhanced design and functionality possibilities.
- Demonstrate the benefits and value of our products, while explaining how they fulfill the customer's needs in a cost-effective manner.
- Emphasize the value of financing in giving the customer greater purchasing power.
- Awareness of competitor offerings in order to highlight our strategic advantages.
- Maintain relationships with existing customers to encourage repeat and additional sales.
Retail Store Manager
Verizon
Birmingham, AL
04.2013 - 05.2014
- Developed and maintained store policies and procedures.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Relationship building to ensure customer retention.
- Staffing decisions to enhance team diversity and productivity.
- Manage disciplinary matters as necessary.
Retail Store Manager
Verizon
Tuscaloosa, AL
09.2011 - 04.2013
- The responsibilities are identical to those outlined for the Birmingham location.
Retail Store Manager
Verizon
Bessemer, AL
08.2009 - 08.2011
- The responsibilities are identical to those outlined for the Birmingham location.
Assistant Retail Store Manager
Verizon
Birmingham, AL
10.2006 - 07.2009
- Supervised and developed team to execute behaviors designed to meet and exceed set quotas and goals.
- Analyzed staffing and scheduling to ensure adequate coverage at all times.
- Managed cash, inventory, and merchandise reporting in order to ensure operational compliance.
- Prioritized customer service to enhance customer retention.
Education
Bachelor of Science - Accounting
University of Alabama At Birmingham
Birmingham, AL03-1990
Skills
- Customer-focused approach
- Customer needs evaluation
- Sales analytics
- Sales management
- Ability to work independently, and self-motivated
- Precision in work execution
- Relationship selling
- Sales strategy development
- Sales closing
- Technology-proficient
Accomplishments
- Consistent million-dollar annual sales attainment
- Winner's Circle Award recognition
- Consistently top three nationally in customer service
Timeline
Sales Professional
Rooms To Go
10.2015 - Current
Retail Store Manager
Verizon
04.2013 - 05.2014
Retail Store Manager
Verizon
09.2011 - 04.2013
Retail Store Manager
Verizon
08.2009 - 08.2011
Assistant Retail Store Manager
Verizon
10.2006 - 07.2009
Bachelor of Science - Accounting
University of Alabama At Birmingham
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