Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kenneth Guzman

League City,TX

Summary

Driven Assistant Branch Manager with a proven track record at Airgas USA LLC, enhancing team productivity and customer satisfaction through strategic training and development. Skilled in SAP and bilingual communication, adept at leveraging customer service excellence and process improvements to achieve results. Supervised a team of 9, significantly raising performance standards.

Overview

20
20
years of professional experience

Work History

Assistant Branch Manager

Airgas USA LLC
03.2004 - Current
  • Trained and developed new team members in alignment with branch service standards and objectives.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
  • Implemented process improvements to increase productivity.
  • Maximized efficiency through effective resource allocation and employee management.
  • Supervised team of 9 branch employees and made recommendations regarding performance evaluations

Education

SIX SIGMA

HOUSTON COMMUNITY COLLEGE
Houston, TX
06.2025

A+ Certified - A+ Certification

Houston Community College
Houston, TX
12.2003

Skills

    • SAP
    • Customer Service
      • Forklift Certified
      • Power BI

Timeline

Assistant Branch Manager

Airgas USA LLC
03.2004 - Current

SIX SIGMA

HOUSTON COMMUNITY COLLEGE

A+ Certified - A+ Certification

Houston Community College

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Kenneth Guzman