Kenneth Hall
Bow,MD
Summary
Exceptionally dedicated, high energy, ambitious, and innovative Store Manager who is focused, results-driven and resourceful with over 30+ years of management, marketing, and merchandising experience successfully building and motivating dynamic teams. Cultivating companies’ culture in which delivers successful improvements for business operations, profitability and team development. Currently, seeking to engage in a career that will allow for progress in terms of expertise, planning and project development, along with innovation through exposure to new ideas for professional growth,
Overview
10
10
years of professional experience
1
1
Certification
Work History
Area Manager
Smithsonian National Air and Space Museum
Washington, DC
06.2022 - Current
- Conducted periodic reviews of inventory levels and product mix in stores.
- Provided guidance on the implementation of new policies and procedures in stores.
- Scheduled regular meetings with store teams to discuss objectives, performance metrics and customer feedback.
- Analyzed financial data such as sales reports, budgets and payroll records to identify areas of improvement. Drive sales to exceed budget through effective management of resources, strong merchandising acumen, and outstanding GUEST service.
- Contributes to the advertising strategy by recommending approaches to ensure the consistency of Smithsonian’s visual identity across all materials, online and offline to ensure brand strategy and overall audience outreach objectives are met.
- Use retail metrics to analyze and grow business categories, while building staff acumen.
- Coordinates and oversees the work of external consultants, contractors and service providers to produce marketing materials including advertising content.
- Strive to deliver best in class talent teams with an emphasis on front-loading accountability into the team culture. Participate in the recruiting, interviews, and training of staff.
- • Partner with HR to ensure that all issues are promptly addressed.
- Analyzed financial data such as sales reports, budgets and payroll records to identify areas of improvement.
- Operate and maintain business unit computer systems and maintains proper inventory of related supplies.
- Responsible for all aspects of loss prevention programs related to retail operations. Adhere to SOPs for cash handling and inventory control
- Staying and routinely working current Museum schedule Special Events. Routinely schedule self and staff time to walk Exhibitions to stay current and knowledgeable of the content and location in building.
- Enforce safety, health and security rules and procedures.
Assistant Store Manager
Walmart
Washington, DC
02.2018 - 06.2022
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Identified areas of operational inefficiency and implemented solutions to streamline processes. Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Oversees sales in assigned area by ensuring effective
merchandise presentation (for example, accurate pricing, proper signage, appropriate in-stock and inventory levels); budgeting and forecasting sales for assigned store; and assessing economic trends and community
needs. - Created promotional campaigns to increase brand awareness and attract new customers.
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Answered customer questions and addressed problems and complaints in person and via phone.
Store Manager
Food Lion
Upper Marlboro, MD
08.2013 - 08.2018
- Responsible for managing total store operations. Meet or exceed established financial and sales goals.
- Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization.
- Ensure conditions involving security, safety, and food safety are consistently maintained at the highest levels. Maximize all resources (physical, human and financial) that will enable the store to achieve financial objectives while maximizing sales potential and growing the customer base.
- Organized promotional events to increase product awareness.
- Understand and use company tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), and business information systems.
- Planned special promotions or discounts based on market trends.
- Analyzed financial data to identify areas of improvement.
- Foster a positive environment which anticipates and satisfies needs of associates
and customers and establishes the store as a valued member in the community. - Assessed operational efficiency of the store's departments.
Education
High School Diploma -
Woodson H D High School
Washington, DC06.1986
Skills
- Sales and Marketing
- Controlling Costs
- Operations Management
- Merchandiser
- Staff Training and Development
- Vendor Relations and Contracts
- Cross-Functional Collaboration
- Project Management
- Store Management
- Inventory Control
- Engagement and Outreach
- Advertising
- Recruitment and Hiring
- Strategy and Implementation
- Sales Expertise
- Technical Writing
- Microsoft Office Suite
- Event Planning
Certification
- Leadership Training Certificate - train the trainer leadership retail training.
References
References available upon request.
Timeline
Area Manager
Smithsonian National Air and Space Museum
06.2022 - Current
Assistant Store Manager
Walmart
02.2018 - 06.2022
Store Manager
Food Lion
08.2013 - 08.2018
High School Diploma -
Woodson H D High School
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