Kenneth Hamburger
Store Sales Manager
Providence
Summary
Nationally recognized professional in retail sales and personnel management with a proven ability to utilize information garnered from personal experience and research to develop the client base and consistently achieve KPI's. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees of all levels, including Territory managers, and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
25
25
years of professional experience
5
5
years of post-secondary education
Work History
Acting Territory Manager
Famous Footwear
01.2024 - Current
- Evaluated employee schedules to ensure appropriate staffing levels during peak hours.
- Increased overall territory spread over the three month period by implementing effective sales strategies and staff training programs.
- Handled any escalated customer complaints or issues that required the attention of higher management.
- Provided ongoing support for store managers in dealing with day-to-day challenges they faced while running their respective locations.
Store Sales Manager
Famous Footwear Outlet 1622
01.2022 - Current
- Consistently controls payroll to maximize customer connection and project management.
- Works with Territory Manager to train and mentor new Territory Managers, Store Managers, and Assistant Managers from multiple locations.
- Utilizes coaching strategies that emphasize building confidence and trust in store employees, which strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Coaches assistant managers and sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings on TruRating .
- Managed two $1.5 million plus stores during the 2023 Back to school season including hiring and training a new assistant management staff in one of them.
Store Manager
Famous Footwear 2218/3598
09.2008 - 01.2022
- Reached 100 percent lift in KPI in fiscal years 2020 and 2021.
- Maximized sales and minimized shrinkage through excellent customer connection and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Controlled human resources paperwork and training for store employees leading to the promotion of several to management positions inside and outside of the company.
- Worked with District Manager to train new Store Managers and Assistant Managers in multiple locations.
Store Manager
Trans World Entertainment, DBA FYE
01.2001 - 01.2008
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage by providing excellent customer engagement and scheduling to meet the needs of the business.
- Most profitable 2008 Anime Festival sales event in the company at the Seattle Sakura-Con festival.
- Directed product ordering, set-up, tear down, and coordination of employees for 2004 bumbershoot festival grossing $125,000 in sales.
Front End Manager
Sam's Club
01.1999 - 01.2001
- Supervised over 30 personnel including front-end supervisors, cashiers, greeters, and cart runners
- Trained personnel to create a customer centered experience in those areas that are the first and last to affect it
- Organizations
Education
Bachelor of Science - Environmental Technology and Management
American Public University System
Charles Town, WV 10.2011 - 05.2016
Certificate: Fish and Wildlife Management -
American Public University System
Charles Town, WVSkills
Team Building
undefinedTimeline
Acting Territory Manager
Famous Footwear
01.2024 - Current
Store Sales Manager
Famous Footwear Outlet 1622
01.2022 - Current
Bachelor of Science - Environmental Technology and Management
American Public University System
10.2011 - 05.2016
Store Manager
Famous Footwear 2218/3598
09.2008 - 01.2022
Store Manager
Trans World Entertainment, DBA FYE
01.2001 - 01.2008
Front End Manager
Sam's Club
01.1999 - 01.2001
Certificate: Fish and Wildlife Management -
American Public University System
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