Summary
Overview
Work History
Education
Skills
Timeline
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Kenneth Hankinson

Mesa,AZ

Summary

Accomplished Senior Financial Specialist with a proven track record at Bank of America, enhancing customer satisfaction and loyalty through expert financial guidance and empathetic service. Skilled in cash flow management and excellent communication, consistently exceeded sales quotas and reduced fraud instances by implementing effective strategies. Demonstrates reliability and problem-solving abilities, achieving results through attention to detail and a deep understanding of financial services.

Overview

11
11
years of professional experience

Work History

Senior Financial Specialist

Bank of America
04.2020 - Current
  • Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
  • Strengthened client relationships by providing personalized banking solutions and excellent customer service.
  • Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
  • Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
  • Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
  • Resolved customer complaints and disputes to maintain satisfaction and loyalty.
  • Enhanced reputation as a trusted advisor with clients through consistent delivery of high-quality financial guidance and support.

Fraud Specialist

Chase
01.2014 - 04.2018
  • Improved customer trust by promptly addressing and resolving reported instances of fraud.
  • Conducted thorough investigations into suspected fraudulent activities, resulting in timely resolution of cases.
  • Provided exceptional support to internal stakeholders during fraud investigations, ensuring all relevant information was readily available for swift and accurate decision making.
  • Reduced instances of fraud by implementing comprehensive detection and prevention strategies.
  • Maintained detailed records of all detected fraud incidents for future reference and analysis.
  • Identified trends in fraudulent activities through data analysis, which informed updates to anti-fraud strategies.

Financial Sales Advisor Wealth Management

Citizens Bank
01.2015 - 07.2019
  • Collaborated with team members to achieve branch sales targets consistently.
  • Conducted periodic reviews of account portfolios to identify opportunities for upselling or refinancing.
  • Maintained a strong track record of meeting or exceeding sales quotas each quarter.
  • Enhanced client relations through proactive communication and tailored financial solutions.
  • Managed a diverse portfolio of clients, ensuring personalized service and attention to detail at all times.

Education

Master of Science - Human Resources Development

Villanova University
Philadelphia, PA
10.2025

Bachelor of Science - Business Administration (Sports Management)

Grand Canyon University
Phoenix, AZ
04.2020

Skills

Cash Flow Management

Credit analysis

Financial statement analysis

Portfolio Management

Budgeting expertise

Financial Services

Product Sales

Problem-solving abilities

Multitasking

Attention to Detail

Reliability

Excellent Communication

Timeline

Senior Financial Specialist

Bank of America
04.2020 - Current

Financial Sales Advisor Wealth Management

Citizens Bank
01.2015 - 07.2019

Fraud Specialist

Chase
01.2014 - 04.2018

Master of Science - Human Resources Development

Villanova University

Bachelor of Science - Business Administration (Sports Management)

Grand Canyon University

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Kenneth Hankinson