Kenneth Hannigan
Mount Prospect,IL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
24
24
years of professional experience
Work History
Assistant Project Manager
Precision Pipeline LLC
Aurora , IL
2023.01 - 2024.02
- Provided administrative support to the Project Manager in order to facilitate successful project outcomes.
- Coordinated project activities and monitored progress to ensure timely completion of tasks.
- Resolved any conflicts that arose during the course of a project by utilizing effective problem-solving skills.
- excell, word and teams
- Participated in meetings with clients, contractors, vendors and other stakeholders regarding current projects.
- Procured and organized project documents, reports and files.
Scheduling Supervisor
Percision Pipeline
Aurora , Illinois (IL)
2020.09 - 2023.01
- Directed a team to evaluate structures for new gas service.
- Scheduled services for teams to complete jobs
- Direct contact with customers to set up appointments to compleat work
- liaison between Nicor gas company and precision pipeline
- in charge of new service and upgrade program
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Coordinated customer service activities, including responding to inquiries, resolving complaints, and providing product information.
- Monitored documentation procedures to maintain consistent policies and current records.
Utility Specialist/Supervisor
3P Utility Services
Carol Stream , IL
2018.07 - 2020.09
- Responded to customer questions and deescalated situations with professionalism and calmness ensuring all concerns were addressed.
- Participated in and lead departmental safety meetings.
- Transferred daily collected data into proprietary software.
- Examined meters for inaccuracies based past information and kept detailed track of information.
- Provided training, supervision and performance reviews for team.
- Prioritized and organized tasks to efficiently accomplish service goals.
Store Manager
Aarons Apothecary/ Pharmaca Integrative
Chicago , IL
2011.02 - 2018.02
- Collaborated with visual merchandising team to develop strategies to drive profitability.
- Maintained current accounts with vendors and suppliers.
- Maximized customer satisfaction, streamlined procedures and improved bottom-line profitability.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Developed store schedules to meet expected coverage demands and maintain optimal service levels.
- Hired, trained and evaluated staff performance. Determined promotions and enforced disciplinary actions when necessary and appropriate.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Oversaw annual store budget, working closely with owners and financial departments on reporting and payroll.
- Coordinated general maintenance and repairs to keep facilities operational and attractive.
- Oversaw projects through timely completion, including inquiry response and event coordination, and on-site support.
- Maintained accurate and compliant records for internal and regulatory audits.
- Achieved highest possible net operating income by implementing cost control and revenue improvement programs.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
Store Manager/Buyer Manager
Parkway Drugs
Chicago , IL
2000.01 - 2011.01
- Negotiated supply pricing with vendors to optimize profitability.
- Cultivated new vendor relationships using dynamic communication and negotiation skills.
- Reported to owners on buying trends, customer needs, and profits.
- Purchased and Scheduled orders for multiple locations.
- Traveled between multiple locations to ensure all merchandising and promotional goals are met.
- Built and maintained effective relationships with merchandisers and upper management to drive team success toward common sales, service and operational goals.
Education
Associate of Business Administration -
Loyola University of Chicago
Chicago, ILSkills
- Client relations and retention
- Conflict resolution techniques
- Focused on customer satisfaction
- Budgeting and finance
- Management of on-site and remote employees
- Account management
- Meeting Coordination
- Schedule Management
- Project Development
Timeline
Assistant Project Manager
Precision Pipeline LLC
2023.01 - 2024.02
Scheduling Supervisor
Percision Pipeline
2020.09 - 2023.01
Utility Specialist/Supervisor
3P Utility Services
2018.07 - 2020.09
Store Manager
Aarons Apothecary/ Pharmaca Integrative
2011.02 - 2018.02
Store Manager/Buyer Manager
Parkway Drugs
2000.01 - 2011.01
Associate of Business Administration -
Loyola University of Chicago
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