Hi, I’m
Kenneth Hansen
Big Lake,MN
Summary
Organized Sales / Service Manager with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record with over 20 years of professional experience.
Overview
29
years of professional experience
Work History
Jet Edge, St Micheal, MN
Service Technician
05.2024 - 08.2024
Job overview
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Explained diagnostic findings to customers and outlined repair or service options.
Tecweigh, White Bear Lake, MN
Service Technician
08.2023 - 02.2024
Job overview
- Gained extensive knowledge in data entry, analysis and reporting.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Gohmann Supply, St. Cloud, MN
Service Technician
08.2021 - 09.2023
Job overview
- Traveled to customer locations to complete work for pre-set appointments.
- Conducted service appointments to diagnose and fix problems.
- Implemented troubleshooting tactics to identify causes of poor machine performance.
- Communicated with clients for outstanding customer service and to increase repeat business.
Caterpillar, Osseo, MN
Float Tech.
11.2018 - 08.2021
Job overview
- Followed established safety rules, OSHA guidelines and company safety policies and procedures.
- Examined previously completed work for accuracy.
- Set up and operated mechanical and manual tools and equipment.
- Tracked inventory used and notified supervisor about re-ordering needs.
- Prepared job assignment reports and forms for accountability and traceability.
Performance Fluid Power, Minnetonka, MN
Service and Repair Manager
08.2014 - 11.2016
Job overview
- Met with customers to discuss service needs and develop effective and practical solutions.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Resolved customer complaints in professional and timely manner.
- Implemented strategies to increase customer service satisfaction ratings.
Oil-Air Products, Plymouth, MN
Outside Sales Professional
09.2010 - 08.2014
Job overview
- Attended trade shows, conferences and seminars to promote products and network with industry members.
- Demonstrated products to potential customers and answered questions to close sales.
- Organized sale calls with customers and vendors.
- Generated sales by prospecting, negotiating contracts and closing.
National Equipment, Brooklyn Park, MN
Service Manager
08.2006 - 08.2010
Job overview
- Met with customers to discuss service needs and develop effective and practical solutions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Monitored inventory levels and placed orders to replenish stock.
- Developed department processes and procedures to boost customer satisfaction.
Oil-Air Products, Plymouth, MN
Assembly, Warehouse Manager and Service tech
10.1995 - 07.2006
Job overview
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Boxed, labeled, and transported items to support assembly operations.
- Assembled components with minimal supervision, exceeding expected project milestones.
Education
Hennepin Technical College , Minneapolis, MN
Some College (No Degree) from Fluid power
Skills
- Project Management
- Customer Service
- Work With Minimal Supervision
- Expertise in Installations
Timeline
Service Technician
Jet Edge
05.2024 - 08.2024
Service Technician
Tecweigh
08.2023 - 02.2024
Service Technician
Gohmann Supply
08.2021 - 09.2023
Float Tech.
Caterpillar
11.2018 - 08.2021
Service and Repair Manager
Performance Fluid Power
08.2014 - 11.2016
Outside Sales Professional
Oil-Air Products
09.2010 - 08.2014
Service Manager
National Equipment
08.2006 - 08.2010
Assembly, Warehouse Manager and Service tech
Oil-Air Products
10.1995 - 07.2006
Hennepin Technical College
Some College (No Degree) from Fluid power
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