Kenneth Harper II
Summary
Dedicated professional with strong customer service skills. Experienced in streamlining operations and collaborating with diverse teams to enhance customer satisfaction and operational efficiency.
Overview
14
14
years of professional experience
Work History
Bug Out Pest Control
Rentokil
St. Louis
12.2021 - Current
- Executed daily tasks with accuracy and efficiency to ensure smooth operations.
- Assessed customer needs swiftly to deliver timely solutions.
- Delivered attentive service to customers in person and over the phone to enhance satisfaction.
Food Specialist
Metabolic Meals
St. Louis
01.2019 - 12.2021
- Maintained food temperature and transported meals following safe handling guidelines to ensure quality and safety.
- Collaborated with chefs to design menu options catering to diverse dietary needs, enhancing customer satisfaction.
- Developed systems for tracking ingredients in each dish, improving inventory management and reducing waste.
Kitchen Manager
Sports Pub
St. Louis
03.2012 - 01.2019
- Hired, trained, and scheduled back-of-house staff while supervising line cooks, prep cooks, and dishwashers to maintain high kitchen performance.
- Managed food and labor costs through effective inventory control, purchasing strategies, and menu costing to enhance overall profitability.
- Oversaw daily kitchen operations, focusing on menu development, food preparation, and optimizing ticket times for customer satisfaction.
Education
High School Diploma -
Oakville Senior High School
St. Louis05-2009
General Studies
Meramec Community College
St. LouisSkills
- Customer service
- Time management
- Problem solving
- Adaptability
Timeline
Bug Out Pest Control
Rentokil
12.2021 - Current
Food Specialist
Metabolic Meals
01.2019 - 12.2021
Kitchen Manager
Sports Pub
03.2012 - 01.2019
High School Diploma -
Oakville Senior High School
General Studies
Meramec Community College