Service Engineer with 3 years of data center experience, specializing in enterprise support. Proficient in performing hardware diagnostics, replacing faulty components, and troubleshooting systems via command-line tools (Putty).
Overview
9
9
years of professional experience
1
1
Certification
Work History
IT Field Support Technician
Technology Service Professionals (TSP)
03.2023 - Current
Perform hardware maintenance and replacements for enterprise infrastructure supporting, motherboards, dimms, psu’s, hard drives, cables, and switches
Install, upgrade, configure, and troubleshoot storage arrays using command line tool (Putty)
Schedule & co-ordinate onsite intervention with customer
Provide responsive technical support to end user, resolving hardware & software failures (In person & Remote)
Prioritize and complete high-impact IT tickets efficiently to meet SLAs and minimize downtime
Manage tickets from creation to resolution, ensuring accurate documentation and timely reporting to upper management
Train new hires on troubleshooting procedures, ticketing systems, and hardware/software guidelines
Participate in after-hours, on-call support rotation
Office Assistant
Allen & Overy
12.2021 - 11.2022
Troubleshoot Wifi connectivity in office
Email Management (Organize & Maintain)
Coordinate Internal & External Events
Greet & Assist Onsite Guest
Records Specialist/Data Entry (Temp Assignment)
Manatt Phelps & Phillips
08.2019 - 03.2020
Use IRM application to locate and edit file information
Create/edit labels (Enter data into spreadsheets)
Work alongside multiple attorneys (assist in locating files when needed)
Operate Outlook application
Front Desk Receptionist/ Contracted Admin For Royse Law Firm
Ricoh
05.2018 - 04.2019
First point of contact for guests
Handle inventory billing information
Create badges for guests/contractors entering buildings
Handle inventory stock count
Office Assistant/Admin
Alpha Pacific Realty
03.2017 - 05.2018
Answer phones
File records (Digital Data Entry)
Setup for open house events
Schedule/book conference rooms for meetings
Education
Bachelor of Arts - Media and Cultural Studies
University of California, Riverside
Riverside
Associate in Arts - Human Development
Ohlone College
Fremont, CA
Skills
Customer Support/Technical Support
Strong attention to detail
Problem solver
Verbal & written communication
Team player
Receive & execute SLAs
Hardware install & repairs
Software troubleshooting
Command line tool (Putty)
Outlook
Windows
MacOS
Wifi troubleshooting
Mobile platforms
Certification
Currently pursuing CompTIA A+ Certification
Timeline
IT Field Support Technician
Technology Service Professionals (TSP)
03.2023 - Current
Office Assistant
Allen & Overy
12.2021 - 11.2022
Records Specialist/Data Entry (Temp Assignment)
Manatt Phelps & Phillips
08.2019 - 03.2020
Front Desk Receptionist/ Contracted Admin For Royse Law Firm