Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kenneth Harris, Jr.

Hayward,CA

Summary

Service Engineer with 3 years of data center experience, specializing in enterprise support. Proficient in performing hardware diagnostics, replacing faulty components, and troubleshooting systems via command-line tools (Putty).

Overview

9
9
years of professional experience
1
1
Certification

Work History

IT Field Support Technician

Technology Service Professionals (TSP)
03.2023 - Current
  • Perform hardware maintenance and replacements for enterprise infrastructure supporting, motherboards, dimms, psu’s, hard drives, cables, and switches
  • Install, upgrade, configure, and troubleshoot storage arrays using command line tool (Putty)
  • Schedule & co-ordinate onsite intervention with customer
  • Provide responsive technical support to end user, resolving hardware & software failures (In person & Remote)
  • Prioritize and complete high-impact IT tickets efficiently to meet SLAs and minimize downtime
  • Manage tickets from creation to resolution, ensuring accurate documentation and timely reporting to upper management
  • Train new hires on troubleshooting procedures, ticketing systems, and hardware/software guidelines
  • Participate in after-hours, on-call support rotation

Office Assistant

Allen & Overy
12.2021 - 11.2022
  • Troubleshoot Wifi connectivity in office
  • Email Management (Organize & Maintain)
  • Coordinate Internal & External Events
  • Greet & Assist Onsite Guest

Records Specialist/Data Entry (Temp Assignment)

Manatt Phelps & Phillips
08.2019 - 03.2020
  • Use IRM application to locate and edit file information
  • Create/edit labels (Enter data into spreadsheets)
  • Work alongside multiple attorneys (assist in locating files when needed)
  • Operate Outlook application

Front Desk Receptionist/ Contracted Admin For Royse Law Firm

Ricoh
05.2018 - 04.2019
  • First point of contact for guests
  • Handle inventory billing information
  • Create badges for guests/contractors entering buildings
  • Handle inventory stock count

Office Assistant/Admin

Alpha Pacific Realty
03.2017 - 05.2018
  • Answer phones
  • File records (Digital Data Entry)
  • Setup for open house events
  • Schedule/book conference rooms for meetings

Education

Bachelor of Arts - Media and Cultural Studies

University of California, Riverside
Riverside

Associate in Arts - Human Development

Ohlone College
Fremont, CA

Skills

  • Customer Support/Technical Support
  • Strong attention to detail
  • Problem solver
  • Verbal & written communication
  • Team player
  • Receive & execute SLAs
  • Hardware install & repairs
  • Software troubleshooting
  • Command line tool (Putty)
  • Outlook
  • Windows
  • MacOS
  • Wifi troubleshooting
  • Mobile platforms

Certification

Currently pursuing CompTIA A+ Certification

Timeline

IT Field Support Technician

Technology Service Professionals (TSP)
03.2023 - Current

Office Assistant

Allen & Overy
12.2021 - 11.2022

Records Specialist/Data Entry (Temp Assignment)

Manatt Phelps & Phillips
08.2019 - 03.2020

Front Desk Receptionist/ Contracted Admin For Royse Law Firm

Ricoh
05.2018 - 04.2019

Office Assistant/Admin

Alpha Pacific Realty
03.2017 - 05.2018

Bachelor of Arts - Media and Cultural Studies

University of California, Riverside

Associate in Arts - Human Development

Ohlone College
Kenneth Harris, Jr.