Kenneth Hayes
Buffalo,NY
Summary
With a proven track record at Gordans, I excel in fast-paced environments, showcasing strong inventory management and customer service skills. My experience includes enhancing customer satisfaction and streamlining shipping processes, achieving a significant improvement in operational efficiency. Demonstrating work ethic and empathy, I consistently exceed employer expectations.
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Completes efficient and well-organized stock replenishment with appealing displays to drive sales. Smoothly locate and palletize desired stock to support timely floor stocking. Driven and team-oriented with good sense of business and customer needs.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cashier/Shelf Stocker
7 Eleven Store
09.2024 - 12.2024
- Set up new sales displays each week with fresh merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers entering store and responded promptly to customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
Shipping and Receiving Coordinator
Gordans
05.2024 - 08.2024
- Worked effectively in fast-paced environments.
- Resolved customer inquiries regarding order status or discrepancies in a timely manner, maintaining high satisfaction rates.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Prepared orders for shipment, posting weights and shipping charges onto packaging, marking materials with identifying information and updating logs of shipments outgoing and incoming.
- Arranged for pick-up by carriers specified on customer purchase orders determined at final inspection through review of shipping instructions.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Managed daily shipment scheduling with carriers, optimizing transportation costs and delivery times for customers.
- Unpacked, examined and routed incoming shipments, rejected damaged items and recorded shortages.
- Transported materials and items from receiving or production areas to storage or to other designated areas using conveyors, dollies and other motorized or manual transportation equipment.
Assembly Line Production Worker
Hittachi
02.2024 - 02.2024
- Worked effectively in fast-paced environments.
- Maintained a clean and organized workstation, ensuring optimal productivity and safety for all workers.
- Displayed strong problem-solving abilities when faced with challenges during the assembly process, finding solutions efficiently without compromising quality or speed.
- Exceeded company expectations regarding punctuality and attendance, demonstrating a strong work ethic and commitment to the success of the assembly line team.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Increased product quality through thorough inspection of assembled items before packaging.
- Conducted routine maintenance checks on equipment, ensuring proper functionality at all times.
Shipping and Receiving Coordinator
Gordans
11.2023 - 01.2024
- Worked effectively in fast-paced environments.
- Resolved customer inquiries regarding order status or discrepancies in a timely manner, maintaining high satisfaction rates.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Prepared orders for shipment, posting weights and shipping charges onto packaging, marking materials with identifying information and updating logs of shipments outgoing and incoming.
- Arranged for pick-up by carriers specified on customer purchase orders determined at final inspection through review of shipping instructions.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Managed daily shipment scheduling with carriers, optimizing transportation costs and delivery times for customers.
- Unpacked, examined and routed incoming shipments, rejected damaged items and recorded shortages.
- Transported materials and items from receiving or production areas to storage or to other designated areas using conveyors, dollies and other motorized or manual transportation equipment.
Maintenance Assistant
Catholic Charties
05.2023 - 09.2023
- Conducted basic repairs to plumbing systems such as leaky faucets and clogged drains.
- Circulated throughout facility weekly to identify light bulbs in need of replacement.
- Maintained safety conditions and standards in facility.
- Organized storage areas and tool rooms to keep areas safe and fully stocked.
- Performed regular maintenance and repairs on mechanical systems to support continuous operation.
- Executed tasks within time and budget constraints.
Stocker
Sams Club Distribution
12.2022 - 03.2023
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Stocked designated items on shelves, end caps and displays.
- Maintained effective team member communication.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Interacted with guests in friendly and knowledgeable way.
- Performed inventory control, such as counting, and stocking merchandise.
- Answered customer questions and provided detailed product information.
- Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
- Marked stock with identification tags and labels to outline information such as storage locations.
- Recorded daily activities for inventory control.
- Transported merchandise pallets to move in warehouse.
- Picked and packed order items.
Education
High School Diploma -
Oracle Highschool
Buffalo, NY06-2018
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Product restocking
- Product knowledge
- Merchandise restocking
- Inventory management
- Inventory control
- Order packaging
- Retail merchandising
Certification
Manufacturing Certificon
Timeline
Cashier/Shelf Stocker
7 Eleven Store
09.2024 - 12.2024
Shipping and Receiving Coordinator
Gordans
05.2024 - 08.2024
Assembly Line Production Worker
Hittachi
02.2024 - 02.2024
Shipping and Receiving Coordinator
Gordans
11.2023 - 01.2024
Maintenance Assistant
Catholic Charties
05.2023 - 09.2023
Stocker
Sams Club Distribution
12.2022 - 03.2023
High School Diploma -
Oracle Highschool
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