Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
References
Timeline
Generic

Kenneth Henderson

Lockhart,TX

Summary

Resourceful Lead Estimator known for high productivity and efficient task completion. Possess specialized skills in cost analysis, project management, and risk assessment which play crucial roles in delivering accurate estimates. Excel at communication, problem-solving, and teamwork, ensuring seamless collaboration with clients and repair technicians.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Lead Estimator

Swimpure
Austin, TX
07.2024 - Current

I create repair estimates which include labor and parts for customers for swimming pool equipment repair. I do this from leads generated by the customer, by Branch Managers and Pool Maintenance Technicians. I use knowledge that I have acquired in the past twenty two years to do this. I also use schematic parts break downs, parts catalogs and manufacturer technical support. These estimates must be approved by the customer before a Repair Technician is sent to the job, whether it is for a repair or a diagnostic so that a more accurate and complete estimate can be sent. I also answer any customer questions about the estimate and assist the customer on dealing with any other problem they might be having. I speak daily with Repair Technicians and Pool Maintenance Technicians on the problems they find and report as leads for estimation.

Repair Service Manager

Swimpure
Austin, TX
07.2023 - Current
  • Managed service staff to ensure customer satisfaction and compliance with company policies.
  • Developed and maintained relationships with customers, vendors, and suppliers.
  • Monitored service performance metrics to identify areas of improvement.
  • Resolved customer complaints in a timely manner.
  • Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
  • Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
  • Coordinated with other departments within the organization to ensure seamless delivery of services.
  • Ensured compliance with applicable laws and regulations related to services provided.
  • Developed strategies for improving customer experience through enhanced product features or improved processes.
  • Managed inventory levels of parts necessary for servicing customers' needs.
  • Performed root cause analysis on recurring problems encountered by customers.
  • Reviewed customer billing statements for accuracy prior to release.
  • Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
  • Collaborated with customers to offer solutions to service needs.
  • Adhered to customer service standards to foster satisfaction and retention.
  • Reviewed inventory levels and ordered supplies to keep products in stock.
  • Prioritized and delegated daily work tasks to meet anticipated project goals.
  • Created employee work schedules to keep shifts properly staffed.
  • Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
  • Pitched in to complete various duties during peak periods or employee absences.
  • Motivated and supported employees to maintain low turnover.
  • Created written estimates and obtained customer consent to proceed.
  • Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
  • Guided department employees on changes from management.
  • Monitored employee performance through key metrics analysis.
  • Addressed customer questions and concerns regarding products and services.
  • Coordinated with the warranty department to process claims and provide customer support.
  • Maintained inventory of parts and supplies, ensuring availability for service tasks.
  • Represented the service department in executive meetings, providing reports and insights on performance and initiatives.
  • Managed team of technicians to ensure high-quality service delivery and customer satisfaction.
  • Updated and maintained service records and documentation for compliance and quality assurance.
  • Handled customer complaints and resolved issues promptly to maintain positive relationships.
  • Oversaw daily operations of the service department, including scheduling and workflow management.
  • Facilitated communication between the service department and other company divisions.
  • Coordinated staff schedules to ensure adequate coverage during peak hours.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Assigned work and monitored performance of project personnel.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Implemented quality control measures to uphold company standards.

Trainer

Swimpure
Austin, TX
06.2023 - Current
  • Assisted new staff members about company policies and procedures.
  • Provided feedback on employee performance based on observed results during training sessions.
  • Adapted teaching methods according to the needs of individual learners or groups.
  • Maintained up-to-date records of trainee progress and provided regular updates to management team.
  • Recommended changes or improvements in existing training processes as needed.
  • Documented all training activities including attendance records, feedback forms, surveys.
  • Encouraged open communication among participants by facilitating conversations around relevant topics related to swimming pool maintenance.
  • Ensured compliance with established safety standards when conducting hands-on training.
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Provided constructive feedback and positive reinforcement to keep trainees motivated.
  • Explained goals and expectations required of trainees.
  • Suggested and offered specific training to help workers maintain or improve job skills.
  • Remained up-to-date with developments in area of expertise by reading current journals, books or magazine articles.
  • Worked collaboratively across departments to deliver comprehensive, effective training sessions.

Swimming Pool Repair Technician/Trainer

Swimpure
Austin, TX
03.2022 - Current

All of the below-listed items are swimming pool-related.

  • Diagnosed system malfunctions and identified solutions to resolve technical, electrical and hydraulic issues.
  • Repaired malfunctioning systems by replacing defective components or making necessary adjustments.
  • Tested repaired products for proper operation prior to leaving the repair job, and delivered them to customers.
  • Provided technical support and guidance to clients in resolving their pool equipment problems.
  • Created detailed reports documenting the repair performed on each swimming pool repair job.
  • Replaced defective components with compatible replacements sourced from suppliers.
  • Ensured compliance with safety standards when performing repairs or servicing equipment.
  • Responded quickly to emergency repair calls from customers.
  • Assisted in the installation of new pool equipment as needed.
  • Dismantled pool equipment to gain access to and remove defective parts with various hand and power tools.
  • Reassembled equipment, completing inspections, testing or repairs.
  • Examined machines and equipment to diagnose or make repairs.
  • Read and understood diagrams and schematics to accurately perform repairs.
  • Diagnosed and repaired mechanical issues according to industry standards.
  • Performed system and component failure analysis using diagnostic troubleshooting techniques.
  • Maintained equipment performance by cleaning and lubricating components.
  • Followed repair processes, driving high quality and short cycle time.
  • Recorded completed repairs, all further repairs required and parts to be ordered on service call ticket.
  • Communicated with management and manufacturer technical support to solve technical repair problems.
  • Provided customer support, explaining complex repair processes in understandable terms.
  • Conducted routine maintenance on various types of machinery to ensure optimal performance.
  • Assisted in training new technicians on repair procedures and company policies.
  • Interpreted and followed technical manuals and schematics for precise repairs.
  • Managed inventory of parts and tools on my company provided service vehicle, ensuring availability for all repair tasks.
  • Collaborated with team members to troubleshoot challenging repair cases.
  • Developed and maintained positive relationships with customers to encourage repeat business.
  • Offered recommendations on device care and maintenance to customers.
  • Documented repair processes and outcomes for internal records and customer reports.
  • Replaced faulty components in pool equipment, seals and "O"rings, capacitors and circuit boards.
  • Conducted quality assurance tests post-repair to verify device functionality.
  • Adapted repair techniques to accommodate new technology and equipment models.
  • Responded to emergency repair calls in a timely and efficient manner.
  • Ensured compliance with all relevant health and safety regulations during repair work.
  • Utilized diagnostic tools to accurately identify pool equipment and electrical issues.
  • Installed new components or replaced defective parts to restore functionality.
  • Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
  • Filled out work orders, repair logs and maintenance plans to document work completed.
  • Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
  • Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
  • Kept records of parts and equipment used in projects to update inventory.
  • Routinely inspected equipment for preventive and emergency maintenance needs.
  • Ran tests on newly repaired machinery and equipment to confirm proper functionality.
  • Completed scheduled appointments on time to drive quality service.
  • Consulted blueprints and manufacturer manuals to plan appropriate and effective repair work.
  • Estimated cost of labor and materials for projects and communicated value to clients.
  • Followed safety guidelines and wore protective gear when using power drills and other power tools.
  • Greased mechanical parts with lubrication to achieve smooth and regular functionality.
  • Disassembled dysfunctional machinery to perform root cause analysis and repairs.
  • Communicated with distributors to acquire necessary equipment for projects.
  • Installed new pool equipment, wiring and parts at swimming pools with defective equipment.
  • Took measurements and evaluated dimensions of surrounding area to correctly install new machinery.
  • Relayed important safety guidelines to clients to achieve thorough understanding of new equipment.
  • Reviewed blueprints and manufacturer manuals before beginning installation and repair work.

Owner/Operator

Henderson Tru Blu Pool Service, LLC
Lockhart, TX
01.2013 - 03.2022
  • Developed business plan and budget to maximize profitability.
  • Analyzed market trends and customer feedback to identify opportunities for growth.
  • Managed daily operations of the business, including staff, sales, inventory, and accounting.
  • Oversaw hiring process for new employees, from recruiting to onboarding training.
  • Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
  • Conducted regular performance reviews of staff members to ensure efficiency and productivity goals were met.
  • Implemented cost-saving measures across departments while maintaining quality standards.
  • Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
  • Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
  • Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
  • Identified potential risks associated with operations in order to minimize liabilities.
  • Evaluated employee performance metrics against established benchmarks in order to determine areas of improvement.
  • Established pricing models that balanced competitiveness with profitability goals.
  • Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
  • Set pricing structures according to market analytics and emerging trends.
  • Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
  • Directed financial health of company by reviewing financial reports and statements to implement changes in operations resulting in greater profits.
  • Delivered excellent customer service to clients and fellow employees.
  • Calculated net income and adjusted strategies to increase income and bottom-line profits.
  • Observed safety protocols and driving laws to maximize road and personnel safety.
  • Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
  • Inspected truck for defects and safe operating condition before, during and after trips.
  • Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Formed and sustained strategic relationships with clients.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Forecasted customer demand to set prices or credit terms for goods or services.

Service Manager

Aqua Structures
Austin, TX
06.2011 - 01.2013
  • Managed service staff to ensure customer satisfaction and compliance with company policies.
  • Developed and maintained relationships with customers, vendors, and suppliers.
  • Monitored service performance metrics to identify areas of improvement.
  • Resolved customer complaints in a timely manner.
  • Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
  • Analyzed existing processes for potential cost savings initiatives.
  • Maintained accurate records of all service requests, including resolution times and costs incurred.
  • Coordinated with other departments within the organization to ensure seamless delivery of services.
  • Ensured compliance with applicable laws and regulations related to services provided.
  • Developed strategies for improving customer experience through enhanced product features or improved processes.
  • Created standard operating procedures for all service functions.
  • Managed inventory levels of parts necessary for servicing customers' needs.
  • Performed root cause analysis on recurring problems encountered by customers.
  • Reviewed customer billing statements for accuracy prior to release.
  • Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
  • Collaborated with customers to offer solutions to service needs.
  • Adhered to customer service standards to foster satisfaction and retention.
  • Reviewed inventory levels and ordered supplies to keep products in stock.
  • Prioritized and delegated daily work tasks to meet anticipated project goals.
  • Hired and trained service department staff to drive performance.
  • Created employee work schedules.
  • Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
  • Pitched in to complete various duties during peak periods or employee absences.
  • Motivated and supported employees to maintain low turnover.
  • Created written estimates and obtained customer consent to proceed.
  • Monitored employee performance.
  • Guided department employees on changes from management.
  • Addressed customer questions and concerns regarding products and services.
  • Coordinated staff schedules to ensure adequate coverage.
  • Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
  • Coordinated with the warranty department to process claims and provide customer support.
  • Updated and maintained service records and documentation for compliance and quality assurance.
  • Handled customer complaints and resolved issues promptly to maintain positive relationships.
  • Established and enforced safety protocols to ensure a safe working environment for all employees.
  • Maintained inventory of parts and supplies, ensuring availability for service tasks.
  • Oversaw daily operations of the service department, including scheduling and workflow management.
  • Delegated work to staff, setting priorities and goals.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Assigned work and monitored performance of project personnel.
  • Implemented quality control measures to uphold company standards.

Repair Technician

G & S Pools
Creedmoor, TX
01.2010 - 06.2011
  • Performed troubleshooting and repairs on a variety of swimming pool equipment.
  • Diagnosed system malfunctions and identified solutions to resolve technical issues.
  • Repaired malfunctioning systems by replacing defective components or making necessary adjustments.
  • Provided technical support and guidance to clients in resolving their swimming pool problems.
  • Created detailed reports documenting repair procedures performed on each swimming pool repair.
  • Replaced defective components with compatible replacements sourced from suppliers.
  • Ensured compliance with safety standards when performing repairs or servicing equipment.
  • Responded quickly to emergency repair calls from customers.
  • Assisted in the installation of new swimming pool systems and pool equipment.
  • Performed quality control checks on repaired items before leaving the repair job.
  • Repaired and performed quality testing of products to meet established specifications.
  • Dismantled devices to gain access to and remove defective parts with various hand and power tools.
  • Reassembled equipment, completing inspections, testing or repairs.
  • Examined swimming pool equipment to diagnose or make repairs.
  • Read and understood diagrams and schematics to accurately perform repairs.
  • Diagnosed and repaired mechanical issues according to industry standards.
  • Performed system and equipment failure analysis using diagnostic troubleshooting techniques.
  • Worked with the senior technician to inspect and validate repairs.
  • Maintained equipment performance by cleaning and lubricating components.
  • Followed repair processes, driving high quality and short cycle time.
  • Recorded completed repairs, all further repairs required and parts to be ordered on service call ticket.
  • Communicated with management to solve technical repair problems.
  • Tested parts and mechanisms to meet tolerances and product specifications.
  • Conducted quality assurance tests post-repair to verify device functionality.
  • Responded to emergency repair calls in a timely and efficient manner.
  • Interpreted and followed technical manuals and schematics for precise repairs.
  • Ensured compliance with all relevant health and safety regulations during repair work.
  • Adapted repair techniques to accommodate new technology and equipment models.
  • Provided customer support, explaining complex repair processes in understandable terms.
  • Documented repair processes and outcomes for internal records and customer reports.
  • Replaced faulty components in swimming pool equipment.
  • Offered recommendations on device care and maintenance to customers.
  • Collaborated with team members to troubleshoot challenging repair cases.
  • Utilized diagnostic tools to accurately identify issues.
  • Diagnosed and repaired a wide range of swimming pool equipment to manufacturer specifications.
  • Conducted routine maintenance on various types of swimming pool equipment to ensure optimal performance.
  • Developed and maintained positive relationships with customers to encourage repeat business.
  • Installed new swimming pool equipment or replaced defective parts to restore functionality.
  • Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
  • Filled out work orders, repair logs and maintenance plans to document work completed.
  • Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
  • Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
  • Kept records of parts and equipment used in projects.
  • Routinely inspected equipment for preventive and emergency maintenance needs.
  • Ran tests on newly repaired swimming pool equipment to confirm proper functionality.
  • Completed scheduled appointments on time to drive quality service.
  • Consulted blueprints and manufacturer manuals to plan appropriate and effective repair work.
  • Followed safety guidelines and wore protective gear when using power drills and other power tools.
  • Greased mechanical parts with lubrication to achieve smooth and regular functionality.
  • Disassembled dysfunctional swimming pool equipment to perform root cause analysis and repairs.
  • Inspected materials and equipment regularly to check for potential hazards and machine defects.
  • Installed new swimming pool equipment, wiring and plumbing on swimming pools with defective equipment.
  • Took measurements and evaluated dimensions of surrounding area to correctly install new machinery.
  • Relayed important safety guidelines to clients to achieve thorough understanding of new equipment.
  • Reviewed blueprints and manufacturer manuals before beginning installation and repair work.

Service Manager

Ocean Quest Pools
Austin, TX
01.2007 - 01.2010
  • Managed service staff to ensure customer satisfaction and compliance with company policies.
  • Developed and maintained relationships with customers, vendors, and suppliers.
  • Resolved customer complaints in a timely manner.
  • Trained new employees in customer relations.
  • Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
  • Maintained accurate records of all service requests, including resolution times and costs incurred.
  • Created detailed reports on service activities for senior management review.
  • Coordinated with other departments within the organization to ensure seamless delivery of services.
  • Ensured compliance with applicable laws and regulations related to services provided.
  • Reviewed customer billing statements for accuracy prior to release.
  • Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
  • Collaborated with customers to offer solutions to service needs.
  • Adhered to customer service standards to foster satisfaction and retention.
  • Prioritized and delegated daily work tasks to meet anticipated project goals.
  • Created employee work schedules to keep shifts properly staffed.
  • Motivated and supported employees to maintain low turnover.
  • Monitored employee performance.
  • Addressed customer questions and concerns regarding products and services.
  • Updated and maintained service records and documentation for compliance and quality assurance.
  • Handled customer complaints and resolved issues promptly to maintain positive relationships.
  • Oversaw daily operations of the service department, including scheduling and workflow management.
  • Managed team of technicians to ensure high-quality service delivery and customer satisfaction.
  • Facilitated communication between the service department and other company divisions.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Assigned work and monitored performance of project personnel.
  • Implemented quality control measures to uphold company standards.

Swimming Pool Maintenance Technician

Ocean Quest Pools
Austin, TX
01.2005 - 01.2007
  • Cleaned and maintained pool filters, pumps, skimmers, and other equipment on a regular basis.
  • Performed chemical tests of pool water in order to determine appropriate levels of chlorine and pH.
  • Maintained records of maintenance activities, repairs, chemicals used.
  • Advised customers on proper care of their pools including chemical use, filter maintenance schedules and more.
  • Provided instruction for customers on how to operate various types of pool equipment safely.
  • Ensured all safety protocols were followed when performing any type of work around a pool.
  • Visually inspected surrounding areas for potential hazards such as debris or insects.
  • Replaced worn out parts such as o-rings and gaskets when needed.
  • Cleaned swimming pools and tested water to pinpoint chemical supplements needed for optimum water chemistry and sustained cleanliness.
  • Documented work performed for specific customers for accurate billing and follow-up support.
  • Trained and supervised new pool-cleaning staff in safe and productive services that generated satisfied and loyal customers.
  • Maintained clean, presentable and safe aquatic areas to deliver positive guest experiences.
  • Vacuumed, brushed and cleaned pools to maintain proper functionality and pH.
  • Notated and informed management teams of mechanical issues and unsafe conditions.
  • Resolved guest concerns through positive interaction and application of issue resolution procedures.
  • Developed and maintained positive relationships with clients, ensuring high satisfaction with pool services.
  • Performed routine cleaning of pools, including skimming, vacuuming, and brushing pool walls and floors.
  • Maintained chemical balance in pools by testing and adjusting chlorine, pH, and alkalinity levels.
  • Scheduled and conducted regular pool maintenance visits to ensure optimal pool conditions year-round.
  • Responded to emergency pool maintenance requests, providing timely and effective solutions.
  • Adhered to all local, state, and federal regulations regarding pool maintenance and safety standards.
  • Installed new components or replaced defective parts to restore functionality.
  • Filled out work orders, repair logs and maintenance plans to document work completed.
  • Completed scheduled appointments on time to drive quality service.

Education

Some College (No Degree) - Criminal Justice

South West Texas State University
San Marcos, TX

Skills

  • Cost-control strategies
  • Bid preparation
  • Scheduling expertise
  • Estimate Preparation
  • Cost Estimation
  • Preparing estimates
  • Vendor relationships
  • Structural systems

Affiliations

  • Greeter at my Church
  • Interacting with family
  • Yard/farm work
  • Hunting/Fishing

Certification

  • RAIL technician
  • CPO
  • LTC-firearms

Languages

English
Professional

References

References available upon request.

Timeline

Lead Estimator

Swimpure
07.2024 - Current

Repair Service Manager

Swimpure
07.2023 - Current

Trainer

Swimpure
06.2023 - Current

Swimming Pool Repair Technician/Trainer

Swimpure
03.2022 - Current

Owner/Operator

Henderson Tru Blu Pool Service, LLC
01.2013 - 03.2022

Service Manager

Aqua Structures
06.2011 - 01.2013

Repair Technician

G & S Pools
01.2010 - 06.2011

Service Manager

Ocean Quest Pools
01.2007 - 01.2010

Swimming Pool Maintenance Technician

Ocean Quest Pools
01.2005 - 01.2007

Some College (No Degree) - Criminal Justice

South West Texas State University
Kenneth Henderson