Summary
Overview
Work History
Education
Timeline
Generic

Kenneth Hernandez

San Antonio,TX

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

10
10
years of professional experience

Work History

Construction Worker

Construction
03.2024 - 08.2025
  • Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
  • Maintained clean and organized job sites, contributing to a safe working environment for all employees.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Worked independently in fast-paced environment while meeting productivity and quality expectations.

Server

Saltgrass Steakhouse
08.2023 - 02.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Customer Service Representative

Conduent
10.2021 - 07.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Construction Worker

Construction
04.2015 - 09.2021
  • Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
  • Completed construction projects on time by adhering to strict deadlines and prioritizing tasks appropriately.
  • Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
  • Operated power equipment to move materials and promote job efficiency.
  • Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.

Education

High School Diploma -

John Paul Stevens High School
San Antonio, TX
05-2014

Timeline

Construction Worker

Construction
03.2024 - 08.2025

Server

Saltgrass Steakhouse
08.2023 - 02.2024

Customer Service Representative

Conduent
10.2021 - 07.2023

Construction Worker

Construction
04.2015 - 09.2021

High School Diploma -

John Paul Stevens High School

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Kenneth Hernandez