Kenneth Hernandez

• Assisted in setup and breakdown of banquet events, ensuring efficient workflow and adherence to timelines.
• Collaborated with team members to deliver exceptional service during high-volume catering events.
• Managed table arrangements and decor, creating inviting atmospheres for guests.
• Maintained cleanliness and organization of service areas throughout events, promoting safety standards.

• Mixed and served beverages according to established recipes and customer preferences.
• Maintained cleanliness and organization of bar area, ensuring compliance with health and safety standards.
• Engaged with customers to provide exceptional service, enhancing overall dining experience.
• Processed transactions efficiently using point-of-sale system, ensuring accurate billing for patrons.

• Provided exceptional customer service by promptly addressing guest inquiries and needs.
• Maintained cleanliness and organization of dining area to enhance guest experience.
• Assisted in food preparation and presentation, ensuring adherence to quality standards.
• Collaborated with kitchen staff to ensure timely and accurate order delivery.

• Monitored inventory levels, reporting shortages to management for timely replenishment.
• Resolved customer complaints swiftly, maintaining high satisfaction levels during busy shifts.
• Served high customer volumes during special events, nights, and weekends.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

• Managed daily operations, ensuring high-quality service and customer satisfaction.
• Developed and implemented standard operating procedures to enhance efficiency and consistency.
• Oversaw inventory management, optimizing stock levels to meet customer demand effectively.
• Trained and mentored staff on operational best practices and customer service techniques.

Fine Dinning Waiter And Bartender. Private Island members only.

Boat access only. Worked many upscale weddings, corporate events, and wine tastings. Very comfortable presenting and serving wine. Able to describe menu, specials and help quest feel comfortable and enjoy there experience.

• Oversaw daily bar operations, ensuring high service standards and customer satisfaction.
• Developed and maintained beverage menu, incorporating seasonal trends and customer preferences.
• Trained and mentored staff on mixology techniques and customer service excellence.
• Monitored inventory levels, implementing efficient ordering processes to minimize waste.
• Received a 96% on a secret shopper.

Very upscale fine dinning. Prepared many items table side such as shrimp scampi, caesar salads and deserts. Vast wine menu and high caliber cliental.