Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kenneth Hickman

indianapolis,Indiana

Summary

A dynamic leader with a proven track record at CH.Robinson, I excel in fostering teamwork and collaboration while driving significant team performance improvements. Skilled in problem-solving and team motivation, I have successfully mentored staff, enhanced team cohesion, and implemented effective reporting systems, leading to a notable decrease in employee turnover.

Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Overview

17
17
years of professional experience

Work History

Team Leader

CH.Robinson
03.2012 - 01.2025
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
  • Assisted in recruitment to build team of top performers.
  • Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
  • Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
  • Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
  • Motivated team members to surpass their targets, recognizing and rewarding their achievements.
  • Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
  • Implemented comprehensive reporting system to track team performance and identify areas for improvement.
  • Coordinated cross-departmental meetings to streamline project execution, fostering collaborative work environment.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Maintained database systems to track and analyze operational data.
  • Gathered, organized and input information into digital database.

General Cleaner

Team M.J.V
05.2008 - 02.2012
  • Enhanced workplace cleanliness by thoroughly dusting, sweeping, and mopping all areas.
  • Improved facility hygiene through diligent sanitization of high-touch surfaces and restrooms.
  • Emptied trashcans and transported waste to collection areas.
  • Upheld company standards for cleanliness and sanitation by consistently following prescribed protocols and procedures.
  • Maintained a safe working environment by promptly addressing spills and potential hazards.
  • Collaborated closely with team members to complete large-scale cleaning projects within established deadlines.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Delivered efficient waste management by regularly emptying trash receptacles and recycling bins.
  • Worked alongside other cleaners to complete jobs in corporate office buildings.
  • Continually honed professional skills through regular participation in industry training sessions, keeping abreast of the latest cleaning techniques and products for maximum effectiveness.
  • Offered exceptional customer service through prompt resolution of client concerns or special requests regarding facility cleanliness.
  • Bolstered team morale and productivity by consistently displaying a positive attitude, strong work ethic, and willingness to assist colleagues when needed.
  • Reduced cross-contamination risks by adhering to strict guidelines regarding the use of separate cleaning materials for different areas or surfaces.
  • Supported inventory management with timely replenishment of cleaning supplies when necessary, avoiding stock shortages.
  • Minimized disruptions to daily business operations by conducting thorough after-hours or weekend cleanings as needed.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Vacuumed and shampooed carpets, upholstery and other fabrics.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Cleaned walls and ceilings with special reach tools following regular schedule.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.
  • Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
  • Used power scrubbing and waxing machines to scrub and polish floors.

Education

GED -

Shorecrest High School
Shoreline, WA
12-2018

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Team motivation
  • Team supervision
  • Documentation and reporting

Timeline

Team Leader

CH.Robinson
03.2012 - 01.2025

General Cleaner

Team M.J.V
05.2008 - 02.2012

GED -

Shorecrest High School

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Kenneth Hickman