Kenneth Hidalgo
Miami
Summary
Bilingual professional with strong customer service skills and a background in high-volume environments. Known for effective communication and time management, committed to delivering exceptional service and ensuring customer satisfaction.
Overview
2
2
years of professional experience
Work History
Loaner Department
Bmw of South Miam
Miami, FL
03.2025 - Current
- Coordinate with service advisors to provide customers with loaner vehicles during service appointments
- Match customers with comparable vehicle models to maintain brand standards and satisfaction
- Assist with vehicle check-in and check-out procedures
- Inspect vehicles for cleanliness and proper condition before and after use
- Maintain organized documentation and ensure smooth daily operations
- Provide professional customer service in a high-volume dealership environment.
After-School Teacher
Marjory Stoneman Douglas Elementary
Miami, FL
10.2023 - 03.2025
- Developed engaging lesson plans to enhance student learning and participation.
- Supervised and guided students during recreational activities to foster teamwork and cooperation.
- Implemented behavior management strategies to maintain a positive classroom environment.
- Collaborated with teachers to align after-school programming with academic goals.
Education
Miami Coral Park Senior High School
Miami, FL03-2024
Skills
- Bilingual: English & Spanish
- Customer Service
- Team Collaboration
- Vehicle Inspection & Handling
- Fast-Paced Work Environment
- Communication Skills
- Time Management
- Dependable & Punctual
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Loaner Department
Bmw of South Miam
03.2025 - Current
After-School Teacher
Marjory Stoneman Douglas Elementary
10.2023 - 03.2025
Miami Coral Park Senior High School