Kenneth Hooper
Mobile,AL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
Work History
Retail Sales Associate
Lowe’s Home Improvement
Mobile
03.2022 - Current
- Provide customer service, answer questions, perform cash register tasks.
Merchandiser
Hallmark Cards, Inc
Knoxville
10.2019 - 07.2021
- Maintain greeting card accounts in various retail establishments according to company guidelines
- Change over seasonal card captions when appropriate.
- Arranged consistent shelves, bins, and racks at locations by following established planograms.
Merchandise Buyer Sales Associate
Miller Diversified
Knoxville
04.2019 - 07.2021
- Assisted owner with procuring new and antique merchandise for retail shop
- Managed retail shop when owner was not present.
- Assisted in developing private label programs that resulted in unique product offerings at competitive price points.
- Increased customer satisfaction levels by maintaining a diverse product mix that catered to various demographics and preferences.
- Enhanced sales performance by analyzing market trends and consumer preferences to select optimal merchandise assortment.
Patient Coordinator
Team Health
Knoxville
08.2016 - 03.2019
- Patient Coordinator in medical call center
- Triage patients calling for nurse after hours advice line
- Created medical charts for patients as per company and HIPAA guidelines
- Paged doctors as needed
- Company Nurse trained to triage injured workers for companies across the country.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Maintained accurate electronic health records for improved patient care and compliance with privacy regulations.
Store Manager
Goodwill Industries of Knoxville
Knoxville, Tennessee
11.2013 - 08.2016
- Was responsible for the day-to-day operations of the retail store
- Supervises staff, volunteers, community service workers
- Manages, sort donations for resale.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Completed point of sale opening and closing procedures.
Store Manager
Hallmark Cards
Fort Walton Beach, Florida
02.2007 - 09.2013
- Managing all operational aspects of a company-owned retail store
- The primary objective will be to achieve or exceed sales plan for the store by developing excellent customer service, developing, executing events and services, effective management and development of human resources, efficient payroll management and pro-active loss prevention management.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
Assistant Manager
Hallmark
Baton Rouge, Louisiana
04.2006 - 02.2007
- Assistant Store Manager supports all aspects of store operations along with the Store Manager to achieve all performance objectives established for the store, i.e., sales, productivity, customer service, payroll, markdowns, inventory levels, pro-active loss prevention management, etc.
Assistant Manager
Tuesday Morning
Baton Rouge, Louisiana
03.2003 - 04.2006
- Assists manager experience handling day to day store operations, payroll, merchandise receiving
- Handles problems that arise with customers and or employees
- Supervises, trains, the sales staff and makes sure everyone is up to date on corporate policies and procedures.
- Increased sales through effective merchandising strategies and targeted promotions.
- Established team priorities, maintained schedules and monitored performance.
Education
No Degree - History
Southeastern Louisiana University
Hammond, LA05.1988
Skills
- Customer Service
- Friendly, Positive Attitude
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Problem-Solving
- Teamwork and Collaboration
Timeline
Retail Sales Associate
Lowe’s Home Improvement
03.2022 - Current
Merchandiser
Hallmark Cards, Inc
10.2019 - 07.2021
Merchandise Buyer Sales Associate
Miller Diversified
04.2019 - 07.2021
Patient Coordinator
Team Health
08.2016 - 03.2019
Store Manager
Goodwill Industries of Knoxville
11.2013 - 08.2016
Store Manager
Hallmark Cards
02.2007 - 09.2013
Assistant Manager
Hallmark
04.2006 - 02.2007
Assistant Manager
Tuesday Morning
03.2003 - 04.2006
No Degree - History
Southeastern Louisiana University