Kenneth Horton
Rex,Georgia
Summary
Motivated and results-driven professional with a diverse background in management, customer service, office administration, and sales. Actively seeking an opportunity to contribute to a team's success by supporting and working towards the achievement of team, departmental, and company goals. While maintaining strategies that demonstrate exceptional written and oral communication skills, ensuring effective collaboration and clear conveyance of ideas.
Overview
16
16
years of professional experience
Work History
Retail District Manager
Hertz Rental Car
12.2020 - Current
- Monitored financial performance of stores within the district, identifying trends and implementing cost-saving measures where necessary.
- Handled any escalated customer complaints or issues that required the attention of higher management.
- Addressed employee performance issues proactively through coaching and constructive feedback sessions.
- Collaborated with store managers to set sales goals and identify areas of opportunity for growth.
- Developed strong communication channels between corporate office and individual stores within the district to promote company-wide initiatives effectively.
- Analyzed market trends to make informed decisions about product assortment changes in alignment with customer demand patterns.
- Developed relationships with key vendors, resulting in improved merchandise selection and pricing.
- Participated actively in regional meetings; sharing best practices amongst fellow District Managers as well as learning from others'' experiences.
- Managed inventory levels, ensuring optimal product availability for customers and reducing excess stock costs.
- Recruited hired, and trained top-performing retail teams, enhancing overall district performance.
- Assisted in opening new retail locations within the district; overseeing all aspects from hiring staff members to setting up merchandising displays.
- Conducted regular store visits to evaluate compliance with company policies and procedures.
- Exhibited excellent people skills during interaction with employees and customers.
- Answered questions about store policies and addressed customer concerns.
- Completed daily paperwork and computer entry of sales data as established by management.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Trained and developed new employees for ease of transition into team.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Conducted performance evaluations and provided constructive feedback to employees.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed accounts to retain existing relationships and grow share of business.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Established a culture of continuous improvement, encouraging innovation and growth within the district.
- Provided ongoing support for store managers in dealing with day-to-day challenges they faced while running their respective locations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Branch Manager
Hertz Rental Car
04.2012 - 12.2020
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
- Elevated staff morale and productivity by introducing system of rewards and recognition for outstanding performance.
- Created and executed marketing strategies, increasing brand awareness and attracting new customers.
- Consulted customers to boost product sales and services.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
Management Trainee
Hertz Rental Car
01.2011 - 04.2012
- Improved management skills by participating in rigorous training programs and workshops.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Gained knowledge of company policies, protocols and processes.
- Acted with integrity, honesty, and knowledge to promote culture of company.
- Showcased strong organizational skills by effectively managing multiple projects and tasks simultaneously, meeting all deadlines, and maintaining a high level of performance under pressure.
- Handled day-to-day customer or client questions via telephone or email.
- Described product to customers and accurately explained details and care of merchandise.
Assistant Branch Manager
Enterprise – Rent – A- Car
05.2009 - 08.2012
- Achieved “Top Performer” awards 20 out of 36 months
- Provide leadership, knowledge, and expertise to team members to drive quarterly improvements to the business
- Maintained an aggressive sales and customer service culture within store
- Managed cross-functional team of 8 direct reports in order to implement solutions to increase efficiencies throughout the business unit
- Drove income and revenue stream within store
- Responsible for staff accountability, as well as ensuring that all personnel transitioned into their perspective roles via training and instruction
- Marketed to local corporate/private accounts in order to achieve business growth
- Responsible for employee payroll approvals and timesheets.
Manager Trainee
Enterprise – Rent – A- Car
08.2008 - 05.2009
- Maintained high position on manager matrix, ranked within the Top 10 11 out of 15 months
- Accomplished top ranking within the GA region for exceeding company’s service quality index out of approx
- 90 employees in the region
- Sold additional products at 145% on necessary 100% scale
- Managed customer accounts to ensure customer awareness by exceeding customer expectations (documented examples available)
- Responsible for providing rentals in a clean and timely fashion.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proven ability to learn quickly and adapt to new situations.
- Learned and adapted quickly to new technology and software applications.
Education
BA - Business
Georgia Southern University
Statesboro, GA05.2008
Skills
- High Level Customer Service
- Obtaining Product Knowledge to Obtain High level sales
- Employee Morale Booster
- Capable of Managing multiple locations
- Maintaining proper time management in order to complete tasks in a timely efficient manner
- I LEAD BY EXAMPLE
Accomplishments
Multiple Quarters of Sales and Sevice Awards given by the company for those who exceeding Customer Service and Sales expectations.
Timeline
Retail District Manager
Hertz Rental Car
12.2020 - Current
Branch Manager
Hertz Rental Car
04.2012 - 12.2020
Management Trainee
Hertz Rental Car
01.2011 - 04.2012
Assistant Branch Manager
Enterprise – Rent – A- Car
05.2009 - 08.2012
Manager Trainee
Enterprise – Rent – A- Car
08.2008 - 05.2009
BA - Business
Georgia Southern University
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