Kenneth Howe
Grand Rapids,MI
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs.
Overview
23
23
years of professional experience
Work History
Director, Account Management
Advantasure
02.2017 - Current
- Boosted Health Plan Payer client satisfaction rates through exceptional relationship management and prompt resolution of issues
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed customized account plans for clients to help them achieve their business goals.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Championed process improvement initiatives to streamline workflows, reduce costs, and enhance productivity.
Director, Operations
Aero Communications
01.2016 - 02.2017
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Led cross-functional teams for successful completion of projects, resulting in increased productivity.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
Senior Business Operations Manager
Goodman Networks
09.2014 - 01.2016
- Increased overall productivity by identifying bottlenecks and optimizing workflows for enhanced efficiency.
- Managed cross-functional teams, ensuring successful project delivery within budget and time constraints.
- Oversaw financial management, including budgeting, reporting, and forecasting, to ensure fiscal responsibility and sustainability.
- Led process improvement initiatives that resulted in increased efficiency and reduced operational expenses.
- Mentored junior team members, fostering a culture of continuous learning and professional development within the department.
Project Manager
Goodman Networks
09.2012 - 09.2014
- Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
Bank Branch Manager
Citizens Bank
02.2006 - 09.2012
- Increased customer satisfaction by implementing new service protocols and streamlining branch operations.
- Managed daily branch operations for optimal efficiency and performance, resulting in improved customer experiences.
- Developed and executed strategies to grow the bank''s loan portfolio, expanding business opportunities.
- Led a team of banking professionals, providing regular coaching and development opportunities for career growth.
- Implemented risk management processes to identify potential risks, reducing losses and maintaining compliance with regulatory requirements.
- Fostered strong relationships with clients by addressing their needs promptly and providing personalized financial solutions.
Assistant Bank Branch Manager
Comerica Bank
01.2003 - 02.2006
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Streamlined branch operations for increased efficiency through implementation of new processes and procedures.
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
- Coordinated staff schedules, maintaining optimal staffing levels during peak business hours for improved customer experience.
- Managed branch budget effectively by controlling expenses and optimizing resource allocation for maximum profitability.
Guest Services/Guest Relations - Summer Internship
Palace Sports & Entertainment
05.2001 - 08.2001
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Assisted in the planning and execution of company events, resulting in increased employee engagement and satisfaction.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Collaborated with senior management on new initiatives to build confidence.
Education
Bachelor of Business Administration - Accounting And Business Management
Adrian College
Adrian, MIMaster of Business Administration - Project Management
Walsh College of Accountancy And Business Administration
Troy, MISkills
- Business Development
- Staff Management
- Project Management
- Contract Management
- Operations Management
- Strategic Planning
- Verbal and Written Communication
- Strategies and Goals
- Budgeting and Forecasting
- Process Improvement
Timeline
Director, Account Management
Advantasure
02.2017 - Current
Director, Operations
Aero Communications
01.2016 - 02.2017
Senior Business Operations Manager
Goodman Networks
09.2014 - 01.2016
Project Manager
Goodman Networks
09.2012 - 09.2014
Bank Branch Manager
Citizens Bank
02.2006 - 09.2012
Assistant Bank Branch Manager
Comerica Bank
01.2003 - 02.2006
Guest Services/Guest Relations - Summer Internship
Palace Sports & Entertainment
05.2001 - 08.2001
Bachelor of Business Administration - Accounting And Business Management
Adrian College
Master of Business Administration - Project Management
Walsh College of Accountancy And Business Administration