Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kenneth Howe

Grand Rapids,MI

Summary

Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

18
18
years of professional experience

Work History

Manager, Enterprise PMO

UST HealthProof (previously Advantasure)
04.2024 - Current
  • Manage cross-functional teams to deliver projects on time, within scope, and under budget.
  • Emphasize a strong team culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Achieve departmental goals by developing and executing strategic plans and performance metrics.
  • Lead the successful execution complex projects simultaneously, ensuring quality outcomes for all stakeholders.
  • Manage team developing comprehensive project plans, ensuring timely completion of milestones and deliverables.

Director, Account Management

UST HealthProof (previously Advantasure)
02.2017 - 04.2024
  • Boosted Health Plan Payer client satisfaction rates through exceptional relationship management and prompt resolution of issues
  • Managed a diverse portfolio of accounts with annual revenue exceeding $10M, ensuring timely communication and effective problem resolution.
  • Developed customized account plans for clients to help them achieve their business goals.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

Director, Operations

Aero Communications
01.2016 - 02.2017
  • Improved operational efficiency by streamlining processes and implementing innovative solutions.
  • Led cross-functional team of 10 individuals for successful completion of projects, resulting in increased productivity and efficiency.
  • Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
  • Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
  • Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.

Senior Business Operations Manager

Goodman Networks
09.2014 - 01.2016
  • Increased overall productivity by identifying bottlenecks and optimizing workflows for enhanced efficiency.
  • Managed cross-functional teams, ensuring successful project delivery within budget and time constraints.
  • Oversaw financial management on a project portfolio exceeding $65M in revenue annually.
  • Led process improvement initiatives that resulted in increased efficiency and reduced operational expenses.
  • Mentored junior team members, fostering a culture of continuous learning and professional development within the department.

Project Manager

Goodman Networks
09.2012 - 09.2014
  • Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs saving the organization $5M annually.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
  • Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.

Bank Branch Manager

Citizens Bank
02.2006 - 09.2012
  • Increased customer satisfaction by implementing new service protocols and streamlining branch operations resulting in customer satisfaction exceeding 95%
  • Managed daily branch operations for optimal efficiency and performance, resulting in improved customer experiences.
  • Developed and executed strategies to grow the bank''s loan portfolio, expanding business opportunities.
  • Led a team of 15 banking professionals, providing regular coaching and development opportunities for career growth.
  • Implemented risk management processes to identify potential risks, reducing losses and maintaining compliance with regulatory requirements.

Education

Master of Business Administration - Project Management

Walsh College of Accountancy And Business Administration
Troy, MI
2012

Bachelor of Business Administration - Accounting And Business Management

Adrian College
Adrian, MI
2002

Skills

  • Strategic Planning
  • Project Management
  • Effective Decision Making
  • Strategic Visioning
  • Customer Focus
  • Operations Management
  • Cross-functional Team Coordination
  • Data-driven decision-making
  • Portfolio Management
  • Teamwork and Collaboration
  • Client Relations
  • Strategic Account Planning

Timeline

Manager, Enterprise PMO

UST HealthProof (previously Advantasure)
04.2024 - Current

Director, Account Management

UST HealthProof (previously Advantasure)
02.2017 - 04.2024

Director, Operations

Aero Communications
01.2016 - 02.2017

Senior Business Operations Manager

Goodman Networks
09.2014 - 01.2016

Project Manager

Goodman Networks
09.2012 - 09.2014

Bank Branch Manager

Citizens Bank
02.2006 - 09.2012

Master of Business Administration - Project Management

Walsh College of Accountancy And Business Administration

Bachelor of Business Administration - Accounting And Business Management

Adrian College

Similar Profiles

CREATE PROFILE
Kenneth Howe