Summary
Overview
Work History
Skills
Affiliations
Education And Credentials
Certification
Timeline
Generic

Kenneth Huffhines

San Antonio,TX

Summary

Seasoned Night Manager and talented leader with eight years of retail experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Operations Manager

Tractor Supply Co.
02.2023 - Current
  • Responsible for proficiency in all areas of retail operation and perform duties and responsibilities of General Manager in their absence of upon their discretion
  • Perform operational activities throughout store and assist Store Manager in providing appropriate direction to Operations Team Members
  • Manage store’s perpetual accuracy, including but not limited to correcting/adjusting inventory discrepancies, oversight of inventory adjustments, and timely processing of POs
  • Responsible for promoting safe and productive work environment for all Team Members, customers, and vendors, as well as training Operations Team Members on appropriate application of policies and procedures
  • Lead freight movement, recovery, feed management, backroom standards and oversight of receiver duties
  • Oversee Receiver role which includes responsibility for assisting Store Manager in hiring, training, development, coaching as well as implement and follow up to ensure receiving standards are being met
  • Proficient in all Receiver functions including but not limited to oversight of vendor Pos, Backroom standards, outside standards, and inventory control
  • Understand and apply federal, state, and local laws as applied to retail sales and general employment matters
  • Adhere to loss prevention standards and respond to any alarm calls as needed.

Sales Manager

Tractor Supply Co.
03.2021 - 02.2023
  • Lead sales team to drive sales, provide outstanding customer service, manage inventory and oversee cashier functions
  • Supervise promotion of customer loyalty programs, planning sales promotions, prioritization of duties and delegating daily tasks. Provide sales training and development to team members, hiring/staffing decisions, scheduling, team member training and assisting in development of effective plans and programs to achieve sales goals and objectives
  • Communicate company processes, policies and directives to team members and monitoring their execution
  • Evaluating those processes for effectiveness and coordinating with district manager and/or regional manager to eliminate problems
  • Create a desirable work environment through internal promotions, recognition and empowerment
  • Implement retail training programs to ensure employees are properly trained
  • Assist Store Manager with problem solving and conflict resolution for both team members and customers
  • Document team member evaluations and corrective actions
  • Assess and develop of team members for career advancement
  • Perform opening/closing procedures and make bank deposits
  • Reconcile multiple shift reports
  • Trained on sales and profit management and managing periodic price changes
  • Coordinate and conduct special events and community involvement
  • Knowledge of operation of various Points of Sale and transactional devices
  • Supervise cash handling procedures and make bank deposits
  • Resolve customer issues in a friendly and professional manner.

Industrial Hardware and Maintenance Territory Manager

Hi-Line, Inc.
12.2019 - 03.2021
  • Outside Sales Representative operating industrial hardware mobile store, providing personalized on-site sales and quality customer service to maintenance, safety, electrical, transportation and construction industries. Proactively develop entrepreneurial strategies for high-growth environment, embracing challenges brought to market in 2020
  • Successfully established new assigned territory, providing sales calls to decision makers and purchasing contacts in San Antonio and surrounding counties
  • Proven track record of financial results by ranking consistently in top three territory managers in nation for implementing sales plans and establishing new accounts
  • Maintain technical and professional knowledge by reviewing professional publications and establishing industry networks
  • Sales meetings, trade shows, promotion programs) in order to promote sales, increase product knowledge, and maintain outstanding customer sales support.

Regional Sales Manager

CMI Gator Dock and Bridge
02.2018 - 07.2019
  • Remote position managing outside sales for leading national fabricator, specializing in custom floating docks and bridges, fabricated from marine grade aluminum extrusions
  • Exceed first year revenue goals in designated sales territory of Texas, N.M
  • And Oklahoma
  • Demonstrate reliability and consistency to drive profitable revenue growth by developing pipeline of $2.4MM in qualified projects and leads
  • Prospect calls to collaborate with engineers and contractors to create new accounts and develop relationships in architecture, design and builder community
  • Prepare written communication and present pricing proposals to include architectural drawings, read blueprints, scheduling of estimates and quotes in collaboration with state and federal government regulations and fabrication facility
  • Extensive travel to meet with engineers and contractors to identify new opportunities
  • Promoted company product and develop business opportunities through “lunch and learn” video presentations and through social media
  • Participated in marketing campaigns and trade shows.

Sales Team Leader

Tractor Supply Co.
02.2013 - 02.2018
  • Primary lead for inside sales team, mentor and coach 10-12 team members for consistent revenue growth and profitability goals by targeting customers at highest volume store in district
  • This store location is utilized for management training and consistently recognizes increased customer sales for past 5 years
  • Perform opening and closing procedures, transport and make deposits to bank, assess store conditions and assign duties, organize and prioritize workflow, recovery of merchandise
  • Participate in mandatory freight process
  • Motivate sales team and provide team training for continuous improvement and ensure consistent policies adherence, shrink investigation procedures and value to customers
  • Works with corporate, regional and store management and employees to facilitate efficient delivery of product and service to commercial customers
  • Build strong client relationships by assessing and educating customers’ needs for agricultural products.

Skills

  • Retail Management
  • Workforce Management
  • Customer Support & Sales Experience
  • Excellent Communication Skills
  • Strong Ability to Manage Multiple Tasks
  • Heavy Lifting, Forklift and Baler Operation
  • Propane Certified
  • Employee Training
  • Cash Handling
  • Computer Proficiency
  • MS Office, Excel and Salesforce

Affiliations

  • High School Football Official & Consultant – TASO (Retired)
  • Division 1 National Collegiate Athletic Association (NCAA) Football Official (Retired)
  • Member, National Association of Sports Officials

Education And Credentials

West High School Diploma | West, TX

Certification

Propane Certified

Timeline

Operations Manager

Tractor Supply Co.
02.2023 - Current

Sales Manager

Tractor Supply Co.
03.2021 - 02.2023

Industrial Hardware and Maintenance Territory Manager

Hi-Line, Inc.
12.2019 - 03.2021

Regional Sales Manager

CMI Gator Dock and Bridge
02.2018 - 07.2019

Sales Team Leader

Tractor Supply Co.
02.2013 - 02.2018

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Kenneth Huffhines