Kenneth Hughes
Des Moines,WA
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
20
20
years of professional experience
Work History
Manager
Thai Street Gourmet - By Grace
2023.06 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
Personal Assistant
JAC Inc
2017.01 - Current
- Drove client to and from appointments across WA state, averaging 4,500 miles driven per month
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
Supervisor
Apex Facility Resources
2007.04 - 2016.12
- Oversaw daily operations of the department (16-24 employees), ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Field Technician
Apex Facility Resources
2005.01 - 2007.04
- Drove 26' box trucks daily to multiple locations in the greater Seattle area
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Collaborated with other field technicians to resolve complex technical issues.
- Assisted in training new hires on company protocol, increasing overall productivity within the department.
- Delivered high-quality work by diligently following standard operating procedures.
Education
High School Diploma -
Highline Highschool
Burien, WA2003
Skills
Driving
Team Leadership
Time Management
Verbal and written communication
Complex Problem-Solving
Self-motivated
Client assessment and analysis
Process implementation
References
Jeff Hall 206-484-6770 - previous customer for several years
Anna Fletcher 206-427-1006 - previous co-worker for several years
Taa (waiting on last name spelling confirmation) 206-390-4084 - current co-worker at Thai Street Gourmet
Flavio Resendiz 206-507-6745 - current co-worker at Thai Street Gourmet
Timeline
Manager
Thai Street Gourmet - By Grace
2023.06 - Current
Personal Assistant
JAC Inc
2017.01 - Current
Supervisor
Apex Facility Resources
2007.04 - 2016.12
Field Technician
Apex Facility Resources
2005.01 - 2007.04
High School Diploma -
Highline Highschool
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