Kenneth Hulsey
Charlotte,NC
Summary
Learning & Development | Operations Resourceful and KPI-driven executive with a balance of L&D, training, and operations management expertise. Results-driven, multi-faceted, goal-oriented L&D leader with a proven track record of successfully evaluating, identifying, and fulfilling the organization’s learning and training needs; identifying and remediating gaps in day-to-day operations; and shaping top-tier teams of employees at the forefront of operations and customer service proficiency. Leverages strong expertise in learning and development, leadership training, operations management, and organizational development to successfully facilitate sustainable and scalable business growth. Outstanding leadership, communication, and interpersonal skills combined with a highly analytical and big-picture mindset. Background of inspiring and incentivizing employees, creating a top-down culture of continuous improvement and operational excellence, and proactively implementing process improvement initiatives. Training professional with extensive leadership experience in staff development, process and productivity improvements, performance management and curriculum design.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Director of Training Field Services
Swissport usa
01.2021 - Current
- Leverage learning and development expertise in designing, developing, implementing, and evaluating field services’ training programs for large-scale enterprise
- Exercised cross-functional leadership acumen to build, hire, and transition a de-centralized, large training team into a centralized organization
- Ensured seamless operations throughout transitional phase.
Director of Training & Process Improvement
BARRISTER GLOBAL SERVICES NETWORK
01.2020 - 01.2021
- Provided leadership, oversight, and strategic direction for a team of instructional designers, subject matter experts, and corporate trainers to ensure the development program effectively meets the current and emerging training needs of the organization
- Led a suite of quality, process improvement, and change management initiatives to drive sustainable growth.
Manager Field Service Operations
SCENTAIR
01.2018 - 01.2020
- Reporting directly to the VP of Customer Care, manage, mentor, and professionally develop the North American Field Services Technical Team
- Supervise 18 direct reports, 700+ technicians/contractors, and 20 vendors accountable for implementation/installation and maintenance services for a client base of over 15K.
Director, Learning Delivery Training Team, TWC Enterprise
TIME WARNER CABLE
01.2013 - 01.2018
- Set the tone, vision, and direction of the training organization; partnered with operations teams, curriculum designers, HR staff, and third-party vendors to design industry leading training, development, and performance management programs for front-line personnel across the enterprise
- Developed career paths for employees of all levels, maintained and administered the department budget, and managed 6 regional schedules on an ongoing basis.
Regional Senior Manager, Training, Carolina Region | Director, Training and Development, Charlotte Division
TWC
01.2000 - 01.2018
Director, Learning Delivery Training Team, TWC East Region
TIME WARNER CABLE
01.2011 - 01.2013
- Managed the training and development program for the Eastern Region, from new hire training and onboarding to advanced certification programs
- Led a team of 6 managers and 40 trainers accountable for servicing a client base spanning 14 regional markets
- Maintained a $5MM annual budget and managed the construction process to upgrade 4 regional training facilities.
Education
Central Piedmont Community College
Charlotte, NCSkills
- Strategy Formulation & Execution
- Learning & Development Programs
- Blended Learning Strategies
- Project Management & Oversight
- Apprenticeship Program Creation
- Process Improvement/Optimization
- Operations Management
- Career Progression Plans
- Team Leadership & Development
- Analytical Problem Solver
- Communications & Negotiations
- Employee Turnover Reduction
Certification
- Advanced Human Resources Certificate Program
- Advanced Training & Development Certificate Program (University of North Carolina)
- DDI Instructor Certification (Georgia Tech Management Development Program)
- Essentials of Management Leadership Course (Time Warner Cable)
- Manager of Environmental, Safety, and Health Program Certificate (Leadership Union County)
- NCCER Instructor Certificate
Early Career Highlights
- TWC
- Regional Senior Manager, Training, Carolina Region
- Director, Training and Development, Charlotte Division
Awards
- 2010 SCTE Excellence in Cable Telecommunications Learning and Development Award
- 2013 North Carolina Governors Award for Workforce Development
- Invited to and participated in the 2014 White House Summit
Timeline
Director of Training Field Services
Swissport usa
01.2021 - Current
Director of Training & Process Improvement
BARRISTER GLOBAL SERVICES NETWORK
01.2020 - 01.2021
Manager Field Service Operations
SCENTAIR
01.2018 - 01.2020
Director, Learning Delivery Training Team, TWC Enterprise
TIME WARNER CABLE
01.2013 - 01.2018
Director, Learning Delivery Training Team, TWC East Region
TIME WARNER CABLE
01.2011 - 01.2013
Regional Senior Manager, Training, Carolina Region | Director, Training and Development, Charlotte Division
TWC
01.2000 - 01.2018
Central Piedmont Community College
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