Kenneth Hunt
Pocahontas,AR
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environments. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Warehouse Clerk for Customer Service
Riceland
Jonesboro, AR
01.2024 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided exceptional customer service to ensure customer satisfaction.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Tier 2 UDA Agent
Urgently Roadside
Remote, AR
05.2021 - 04.2024
- Assessed customer needs to provide the best solutions.
- Greeted customers and provided assistance with their inquiries.
- Responded to customer complaints in a timely manner.
- Processed payments, returns and exchanges according to company policies.
- Demonstrated excellent communication skills both verbally and written.
- Handled difficult situations involving dissatisfied customers calmly and efficiently.
- Answered incoming calls promptly while providing exceptional customer service.
- Followed up with customers to ensure satisfaction with services provided.
- Cultivated relationships with company employees and clients to elevate service delivery.
Executive Escalations Lead
Urgently Roadside
Remote , AR
04.2023 - 01.2024
- Developed and implemented new procedures for resolving customer issues quickly and efficiently.
- Monitored customer complaints to identify trends and underlying problems, then proposed solutions to prevent future escalations.
- Conducted research into customer service issues and presented findings to management team.
- Collaborated with other departments to ensure customers' needs were met in a timely manner.
- Provided technical support to customers with escalated issues.
- Researched, analyzed, and resolved complex customer inquiries.
- Developed solutions to improve customer service experience.
- Monitored ongoing escalations for resolution progress.
- Conducted follow-up calls with customers to ensure satisfactory resolutions were achieved.
- Maintained a high level of quality assurance throughout the escalation process.
- Managed multiple customer accounts simultaneously while providing superior service.
- Utilized various software programs such as Salesforce, Zendesk., to track escalations and document resolutions.
- Updated databases with new and modified customer data.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Technician
Spirit Fitness
Jonesboro , AR
05.2020 - 05.2021
- Provided technical assistance to customers for hardware and software related issues.
- Assessed customer needs and provided appropriate solutions in a timely manner.
- Responded to customer inquiries via telephone, email and online chat services.
- Diagnosed system errors and network problems using remote access tools.
- Performed troubleshooting of computer systems, networks, printers and other peripherals.
- Monitored incoming calls, emails and chats to ensure quality service delivery standards were met.
- Assisted real estate agents with scheduling appointments, conducting market research and preparing sales documents.
- Facilitated communication between clients, lenders, attorneys, title companies and other parties related to a transaction.
Appointment Setter/Call Center Customer Service Representative
Brokeridxsites.com
Nationwide, AR
12.2018 - 05.2020
- Scheduled appointments for customers based on their availability.
- Provided detailed information about products and services to clients.
- Assisted customers in making decisions about products or services offered by the company.
- Answered customer inquiries regarding appointment setting procedures.
- Responded to emails, telephone calls, and face-to-face inquiries from customers regarding appointment settings.
- Documented all activities related to appointment setting processes.
- Utilized existing software applications to manage schedules, track progress, and maintain records of client interactions.
- Ensured that all customer data is kept confidential at all times.
- Made phone calls and sent emails to establish leads.
- Called no shows and cancellations to reschedule.
- Maintained daily calendars, set appointments with clients and planned daily office events.
Custodian and Floor Maintenance
LJ's Cleaning Service
Durango, CO
02.2017 - 04.2018
- Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
- Maintaining the security of the building by locking doors after hours; ensuring all entrances are closed securely.
- Inspecting buildings for safety hazards or damages that need to be addressed; reporting any issues to management immediately.
- Operating floor buffers, pressure washers, carpet cleaners, vacuums, ladders, snow blowers, leaf blowers safely.
- Ensuring all equipment is properly maintained and serviced regularly according to manufacturer guidelines.
- Performing general maintenance tasks such as painting walls or fixing broken fixtures; changing filters on HVAC units periodically.
- Assisting with special projects related to custodial care as assigned by supervisor or manager.
- Adhering strictly to health and safety regulations while performing duties.
Bookkeeper
Durango Joes
Durango, CO
08.2016 - 01.2017
- Maintained and reconciled general ledger accounts.
- Prepared financial statements, including balance sheets, income statements, and statement of cash flows.
- Processed accounts payable and receivable transactions.
- Conducted monthly bank reconciliations.
- Performed month-end closing activities.
Sales Representative
Opportunity Knocks Services
Remote, REMOTE
08.2014 - 02.2016
- Identified opportunities for improvement within the appointment setting process.
- Answered customer inquiries regarding appointment setting procedures.
- Provided timely updates to management regarding progress in appointment setting activities.
Performance Auditor
All Green Recycling
Sacramento, CA
05.2012 - 02.2013
- Reviewed and evaluated internal control systems, financial records, and accounting systems to ensure accuracy of information.
- Conducted risk assessments to identify potential areas of fraud or non-compliance.
- Performed regular reviews of the company's operations for compliance with laws and regulations.
- Participated in special projects related to due diligence investigations as required.
- Maintained open communication with external auditors regarding coordination of audits.
- Verified accuracy of budgeting procedures by comparing actual figures against projected targets.
Education
MBA - Entrepreneurship
Concordia University
Irvine, CA12-2007
Bachelor of Science - Finance, Real Estate, And Law
California State Polytechnic University, Pomona
Pomona, CA09-2002
Skills
- Technical knowledge
- Problem-Solving
- Customer Service
- Product and Service Promotion
- Decision-Making
- Written Communication
- Public relations
- Digital Communications
- Reliability
- Attention to Detail
- Continuous Improvement
- Organizational Skills
- Effective Communication
- Self Motivation
- Teamwork and Collaboration
Certification
- Microsoft SC-200 - Microsoft Security Operations Analyst
- Cisco Certified Networking Associate (CCNA)
- Certified Fraud Examiner (CFE)
References
References available upon request.
Timeline
Warehouse Clerk for Customer Service
Riceland
01.2024 - Current
Executive Escalations Lead
Urgently Roadside
04.2023 - 01.2024
Tier 2 UDA Agent
Urgently Roadside
05.2021 - 04.2024
Customer Service Technician
Spirit Fitness
05.2020 - 05.2021
Appointment Setter/Call Center Customer Service Representative
Brokeridxsites.com
12.2018 - 05.2020
Custodian and Floor Maintenance
LJ's Cleaning Service
02.2017 - 04.2018
Bookkeeper
Durango Joes
08.2016 - 01.2017
Sales Representative
Opportunity Knocks Services
08.2014 - 02.2016
Performance Auditor
All Green Recycling
05.2012 - 02.2013
MBA - Entrepreneurship
Concordia University
Bachelor of Science - Finance, Real Estate, And Law
California State Polytechnic University, Pomona
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