Summary
Overview
Work History
Education
Skills
Extensive Food & Beverage Background
References
Timeline
Generic

Kenneth Innella

Cape Coral,FL

Summary

Experienced Floor Manager with demonstrated history in retail and hospitality industries. Strengths include team leadership, customer service, and inventory management. Known for fostering strong staff performance and improving operational efficiency. Proven track record in creating positive work environment and enhancing overall store productivity.

A lifetime of food & beverage experience in all phases coming from family owned and operated restaurants since childhood

Overview

10
10
years of professional experience

Work History

Floor Manager/Assistant Bar Manager

Jimbos
Seaside Heights, NJ
03.2020 - 03.2025
  • Recruited new employees when additional staffing was needed due to increased business volume or seasonal demand.
  • Provided guidance and direction to bartenders when necessary in order to maintain quality of service provided by employees.
  • Created daily drink specials to increase sales volume and revenue.
  • Resolved customer complaints in a timely manner while maintaining a positive attitude towards guests.
  • Processed orders for liquor products from suppliers in a timely fashion in order to keep bars stocked at all times.

General Manager

Eastern Auto Exchange
Bordentown, NJ
08.2022 - 08.2024
  • Scheduled appointments with potential customers interested in purchasing used cars from the dealership.
  • Ensured that all paperwork was completed accurately and submitted in a timely manner for each vehicle sale.
  • Coordinated with other departments within the dealership such as finance and service teams in order to ensure smooth transaction processes for customers.
  • Performed quality checks on vehicles prior to delivery ensuring that they met dealership standards.
  • Monitored inventory levels and placed orders for additional stock as needed.
  • Provided excellent customer service by responding quickly to customer inquiries or complaints regarding vehicle purchases.

Inbound Dept Manager

Amazon
Robbinsville, NJ
11.2018 - 03.2022
  • Identified training needs among staff members and organized relevant workshops accordingly.
  • Ensured compliance with all safety regulations in the workplace.
  • Ensured compliance with company policies and relevant regulations.
  • Coached and trained new staff members, providing guidance on department policies and procedures.
  • Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
  • Collaborated with other departments to ensure smooth flow of operations across multiple teams.
  • Conducted regular performance reviews to monitor progress of individual employees.
  • Balanced workloads to meet targets without overtaxing employees.

General Manager

Capriccio's By the Sea
Lavalette, NJ
03.2015 - 10.2018
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
  • Assisted with kitchen preparation during peak times as needed.
  • Conducted weekly team meetings to discuss performance issues and provide feedback.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Established policies for cash handling procedures to maximize security measures.
  • Ensured compliance with all food safety regulations and sanitation standards.
  • Inspected dining room area regularly for cleanliness and adherence to safety standards.
  • Ordered supplies from vendors as needed while staying within budget guidelines.
  • Provided exceptional customer service by anticipating guest needs before they arise.
  • Created new menu items based on customer feedback and industry trends.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Counseled and disciplined staff to address issues promptly and provide constructive feedback.
  • Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.

Education

High School Diploma -

Garfield High School
Garfield, NJ
06-1990

Skills

  • Employee training
  • Staff recruitment
  • Customer service
  • Inventory management
  • Quality assurance
  • Sales promotion
  • Cash handling
  • Team leadership
  • Conflict resolution
  • Performance management
  • Team training and development
  • Problem solving
  • Employee schedule management
  • Product presentation
  • Sales development
  • Recruitment and hiring
  • Sales training
  • POS systems
  • Promotions and events
  • Health and safety
  • Complaint resolution
  • Stock management
  • Employee scheduling
  • Policy enforcement
  • Floor management
  • Contract negotiation
  • Professionalism

Extensive Food & Beverage Background

I have been in the restaurant business ever since I could remember and would to elaborate on this during an interview

References

References available upon request.

Timeline

General Manager

Eastern Auto Exchange
08.2022 - 08.2024

Floor Manager/Assistant Bar Manager

Jimbos
03.2020 - 03.2025

Inbound Dept Manager

Amazon
11.2018 - 03.2022

General Manager

Capriccio's By the Sea
03.2015 - 10.2018

High School Diploma -

Garfield High School

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