Kenneth L. Innella
Cape Coral,FL
Summary
Operations and Guest Service Manager with extensive experience in food service and auto sales, recognized for excellence in employee training and customer satisfaction. Demonstrated expertise in inventory management and conflict resolution, resulting in enhanced team performance and service quality. Committed to health regulation compliance and fostering a positive workplace culture. Proven track record in Auto Sales as a Sales Consultant and Closing Manager, driving revenue growth and customer loyalty.
Overview
33
33
years of professional experience
Work History
Operations/Guest Service Manager
Slipaway Food Truck Park & Marina
Cape Coral, FL
05.2025 - 01.2026
- Managed daily operations of food truck park and marina activities.
- Oversaw staff scheduling and resource allocation for optimal efficiency.
- Coordinated vendor relationships to ensure timely supply deliveries.
- Developed and implemented operational policies and procedures for consistency.
- Trained new employees on safety protocols and service standards.
- Facilitated customer feedback sessions to enhance service quality.
- Monitored compliance with health and safety regulations in the marina area.
- Collaborated with local businesses for community engagement events and promotions.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Managed scheduling, training and inventory control.
- Managed large-scale special event security operations with multiple agencies involved.
- Organized services such as transportation, event security and catering.
- Monitored security and enforced loss prevention strategies during shift.
- Ensured compliance with health and safety regulations across all dining venues.
- Conducted regular inspections to maintain cleanliness and organization in service areas.
- Led cross-departmental meetings to align on promotional events and special offerings.
- Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, menu planning and customer service.
- Provided training on proper sanitation techniques as well as safety protocols to restaurant personnel.
- Analyzed sales data from POS systems on a weekly basis in order to track progress against budget targets.
- Maintained excellent communication between front-of-house staff and back-of-house staff in order to provide efficient service throughout the entire dining experience.
- Negotiated contracts with suppliers in order to secure discounts on bulk orders of food items or beverages.
- Collaborated with artists and performers to plan diverse entertainment offerings.
- Developed marketing strategies to promote events across various platforms.
- Built relationships with vendors and partners for seamless event collaboration.
- Evaluated audience feedback to refine future entertainment initiatives and programming.
- Collaborated with other departments within the organization to ensure smooth operations of large scale entertainment projects.
- Oversaw all aspects of event planning including catering arrangements, decorations selection, audio and visual setup.
- Scheduled performers for events and negotiated contracts with talent agents.
- Researched potential venues for future events based on size requirements, cost factors, availability.
- Responded swiftly to altercations, defusing situations to maintain order.
- Collaborated with security team to enforce rules and regulations effectively.
- Assisted patrons in need, providing support and guidance as required.
- Enforced safety regulations for patrons by monitoring behavior, alcohol consumption, and dress code compliance.
- Resolved guest complaints promptly to maintain a positive experience.
- Coordinated communication between departments to ensure seamless service delivery.
Floor Manager/Bar Supervisor
Jimbos Bar & Grill
Seaside Heights, NJ
03.2020 - 03.2025
- Recruited new employees when additional staffing was needed due to increased business volume or seasonal demand.
- Provided guidance and direction to bartenders when necessary in order to maintain quality of service provided by employees.
- Created daily drink specials to increase sales volume and revenue.
- Resolved customer complaints in a timely manner while maintaining a positive attitude towards guests.
- Processed orders for liquor products from suppliers in a timely fashion in order to keep bars stocked at all times.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Monitored entrance and exit points to ensure safety and security.
- Checked identification to verify age and access rights.
- Responded to conflicts promptly to maintain a safe environment.
- Collaborated with security team during large events for crowd control.
- Assisted patrons with concerns while maintaining a professional demeanor.
- Enforced venue rules and regulations consistently among guests.
General Sales Manager
Eastern Auto Exchange
Bordentown, NJ
08.2022 - 08.2024
- Scheduled appointments with potential customers interested in purchasing used cars from the dealership.
- Ensured that all paperwork was completed accurately and submitted in a timely manner for each vehicle sale.
- Coordinated with other departments within the dealership such as finance and service teams in order to ensure smooth transaction processes for customers.
- Performed quality checks on vehicles prior to delivery ensuring that they met dealership standards.
- Monitored inventory levels and placed orders for additional stock as needed.
- Provided excellent customer service by responding quickly to customer inquiries or complaints regarding vehicle purchases.
- Assisted customers in selecting suitable used vehicles based on their needs.
- Conducted vehicle inspections to ensure quality and reliability for prospective buyers.
- Negotiated sales terms with customers to close deals effectively.
- Developed strong relationships with repeat customers for future sales opportunities.
- Sold pre-owned cars and trucks to meet aggressive monthly sales goals.
- Maintained up-to-date knowledge of market trends and competitor offerings in automotive sales.
- Mentored and trained sales staff on sales techniques and overcoming objections to achieve quotas.
- Oversaw daily operations to ensure efficient workflow and resource allocation.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
Inbound Dept Manager
Amazon
Robbinsville, NJ
11.2018 - 03.2022
- Identified training needs among staff members and organized relevant workshops accordingly.
- Ensured compliance with all safety regulations in the workplace.
- Ensured compliance with company policies and relevant regulations.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Conducted regular performance reviews to monitor progress of individual employees.
- Balanced workloads to meet targets without overtaxing employees.
General Manager
Capriccio's By the Sea
Lavalette, NJ
03.2015 - 10.2018
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Assisted with kitchen preparation during peak times as needed.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Established policies for cash handling procedures to maximize security measures.
- Ensured compliance with all food safety regulations and sanitation standards.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Created new menu items based on customer feedback and industry trends.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Coordinated entertainment events and activities for diverse audiences.
- Developed marketing strategies to promote events across multiple channels.
- Managed multiple projects simultaneously within tight deadlines.
- Organized and coordinated music, performers, and other entertainment for special occasions.
- Conducted post-event reviews to identify areas for improvement.
- Managed daily operations to ensure efficient restaurant functionality.
- Coordinated staff schedules to meet peak service demands effectively.
Floor Manager/DJ
Emperor's Gentlemen's Club
Holiday, Florida
09.2013 - 01.2015
- Managed daily operations and staff scheduling for a high-traffic entertainment venue.
- Ensured compliance with safety regulations and club policies for guest satisfaction.
- Trained and supervised staff on service standards and customer engagement techniques.
- Coordinated special events, optimizing workflow and enhancing guest experiences.
- Resolved customer complaints promptly to uphold brand reputation and loyalty.
- Collaborated with management to implement operational improvements and best practices.
- Maintained a safe, clean and organized floor environment.
- Promoted teamwork among team members by encouraging collaboration on projects or initiatives.
- Analyzed customer feedback data to identify areas of improvement in service quality.
- Managed daily operations of club facilities and services.
- Supervised staff schedules and performance evaluations.
- Curated engaging playlists based on audience preferences and event themes.
- Operated DJ equipment and sound systems for smooth audio transitions.
- Collaborated with event organizers to plan and execute music sets.
- Engaged with the crowd to enhance overall party atmosphere and enjoyment.
- Managed set times to ensure timely transitions between performances.
- Adapted music selection in real-time based on crowd reactions and energy levels.
- Prepared and organized music for upcoming events.
- Trained junior DJs on equipment usage and performance techniques.
- Promoted upcoming shows through social media outlets such as Twitter and Facebook.
Used Car Sales Consultant
Golden Oldies Auto Sales
Hudson, Florida
11.2012 - 07.2013
- Assisted customers in selecting suitable used vehicles based on preferences.
- Negotiated pricing and financing options with customers to close sales.
- Developed strong customer relationships through effective communication and service.
- Provided ongoing support to customers post-purchase to enhance satisfaction.
- Provided excellent customer service throughout the entire buying process.
- Sold pre-owned cars and trucks to meet aggressive monthly sales goals.
- Responded promptly to customer inquiries via phone or email.
- Organized test drives for prospective buyers.
- Negotiated prices with customers based on budget constraints.
- Inspected trade-ins for condition assessment before offering a value estimate.
- Processed payments from customers including finance applications and deposits and final payments.
Used Car Sales Consultant
Denny's Auto Sales
Fort Myers, Florida
04.2012 - 11.2012
- Assisted customers in selecting suitable used vehicles based on preferences.
- Conducted vehicle inspections to ensure quality and reliability for resale.
- Negotiated pricing and financing options with customers to close sales.
- Developed strong customer relationships through effective communication and service.
- Provided ongoing support to customers post-purchase to enhance satisfaction.
- Provided excellent customer service throughout the entire buying process.
- Sold pre-owned cars and trucks to meet aggressive monthly sales goals.
- Responded promptly to customer inquiries via phone or email.
- Partnered with employees to develop relationships with customers and enhance sales processes.
- Organized test drives for prospective buyers.
- Inspected trade-ins for condition assessment before offering a value estimate.
- Processed payments from customers including finance applications and deposits and final payments.
- Developed relationships with current and potential customers through follow-up calls or emails to encourage repeat business opportunities.
- Greeted customers and identified their needs and preferences.
- Assisted in the preparation of sales contracts for customer signature.
Used Car Sales Manager
Central Auto Sales
Toms River, New Jersey
02.2009 - 03.2012
- Managed daily operations of used car sales team.
- Trained and mentored new sales staff on best practices.
- Developed strong relationships with customers to enhance satisfaction.
- Coordinated vehicle inventory management and pricing strategies.
- Oversaw financing options for customers, ensuring clear communication.
- Analyzed market trends to adjust sales tactics effectively.
- Implemented promotional campaigns to boost vehicle visibility and interest.
- Conducted regular team meetings to discuss performance and set goals.
- Negotiated trade-ins and purchase prices with customers.
- Collaborated with automotive technicians to inspect vehicles before listing them for sale.
- Maintained accurate records of all vehicles sold, including customer information, pricing data, payment terms.
- Created marketing strategies to promote used car sales in local area markets.
- Monitored inventory levels and placed orders for additional stock as needed.
- Developed and implemented a sales process to increase customer satisfaction.
- Mentored and trained sales staff on sales techniques and overcoming objections to achieve quotas.
- Partnered with employees to develop relationships with customers and enhance sales processes.
- Developed and implemented successful sales strategies to increase customer base.
- Reviewed documents such as titles, registration forms, insurance policies, contracts, warranties and extended service agreements prior to closing a sale.
- Developed promotional campaigns designed to attract new customers.
- Conducted performance reviews of sales staff on a regular basis to ensure they met department goals.
- Ensured that all paperwork was completed accurately and submitted in a timely manner for each vehicle sale.
Sales Consultant
D&D Auto Sales
Toms River, New Jersey
02.2006 - 02.2009
- Assisted customers in selecting suitable used cars based on their needs.
- Conducted thorough inspections of vehicles to ensure quality and safety.
- Negotiated pricing and financing options with potential buyers effectively.
- Maintained up-to-date knowledge of inventory and current market trends.
- Developed strong relationships with customers to foster repeat business.
- Managed paperwork and documentation for vehicle sales transactions accurately.
- Provided excellent customer service throughout the buying experience, addressing concerns promptly.
- Sold pre-owned cars and trucks to meet aggressive monthly sales goals.
- Mentored and trained sales staff on sales techniques and overcoming objections to achieve quotas.
- Greeted customers in person and on the phone to determine their needs and preferences.
- Maintained accurate records of customer data such as contact information, vehicle purchases made, payments received.
- Negotiated prices with customers for purchase of used vehicles.
- Provided advice to customers on how best to maintain their newly purchased vehicle's performance over time.
- Demonstrated vehicles to potential buyers by driving cars or arranging test drives.
Owner/General Manager
Joey's Clam Bake
Seaside Heights, New Jersey
03.2000 - 11.2005
- Developed seasonal menus incorporating local seafood and fresh ingredients.
- Supervised staff training to ensure excellent customer service standards.
- Established supplier relationships for sourcing quality seafood products.
- Oversaw financial management, including budgeting and expense tracking.
- Implemented marketing strategies to promote events and attract customers.
- Ensured compliance with health regulations and safety practices in food handling.
- Managed daily operations of business, including hiring and training staff.
- Ensured compliance with local, state, and federal regulations.
- Identified new opportunities for growth, expansion, and diversification.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Developed strategic plans to increase profitability and efficiency.
- Reviewed legal documents related to business operations.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Implemented quality assurance processes to ensure product excellence.
- Developed policies and procedures for the organization.
- Led startup and creation of operational procedures and workflow planning.
- Conducted performance reviews for employees on a regular basis.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
New Car Sales Manager
Sansone RT 66 Automall
Neptune, NJ
11.1998 - 05.2000
- Oversaw daily operations of new car and used car sales department.
- Trained and mentored new sales staff on best practices.
- Developed effective sales strategies to attract customers.
- Coordinated marketing efforts to promote dealership events.
- Conducted customer needs assessments to improve service quality.
- Implemented training programs to enhance sales techniques.
- Negotiated trade-ins and purchase prices with customers.
- Collaborated with automotive technicians to inspect vehicles before listing them for sale.
- Maintained accurate records of all vehicles sold, including customer information, pricing data, payment terms.
- Monitored inventory levels and placed orders for additional stock as needed.
- Performed quality checks on vehicles prior to delivery ensuring that they met dealership standards.
- Advised customers on features, advantages, and benefits of various models available for sale.
- Developed and implemented a sales process to increase customer satisfaction.
- Sold pre-owned cars and trucks to meet aggressive monthly sales goals.
- Mentored and trained sales staff on sales techniques and overcoming objections to achieve quotas.
- Partnered with employees to develop relationships with customers and enhance sales processes.
- Facilitated customer interactions to understand needs and provide tailored solutions.
- Managed final negotiations to secure deals and close sales effectively.
- Resolved client concerns promptly to maintain satisfaction during the closing phase.
- Managed a high volume of files on a daily basis.
- Provided excellent customer service throughout the entire process.
- Handled pipeline of active deals in closing stage.
- Reviewed title commitment and insurance policies to support pre-closing documentation.
- Responded to customer inquiries and researched answers to questions.
New & Used Car Sales Consultant/Closer
Ocean Chevrolet/Jeep
Toms River, New Jersey
07.1993 - 11.1998
- Assisted customers in selecting quality used vehicles that met their needs.
- Facilitated test drives, guiding clients through vehicle features and performance.
- Negotiated sales agreements while providing transparent financing options to customers.
- Developed strong relationships with repeat customers through exceptional service and follow-up.
- Maintained up-to-date knowledge of inventory and market trends for informed recommendations.
- Collaborated with the service department to address customer concerns and vehicle maintenance needs.
- Provided excellent customer service throughout the entire buying process.
- Sold pre-owned cars and trucks to meet aggressive monthly sales goals.
- Mentored and trained sales staff on sales techniques and overcoming objections to achieve quotas.
- Responded promptly to customer inquiries via phone or email.
- Provided product information to customers regarding warranties, financing options, and trade-in values.
- Negotiated prices with customers in order to close sales transactions.
- Conducted market research surveys to determine customer needs and preferences for used vehicles in the area.
- Developed relationships with current and potential customers through follow-up calls or emails to encourage repeat business opportunities.
- Assisted in the preparation of sales contracts for customer signature.
- Processed payments from customers including finance applications and deposits and final payments.
- Maintained comprehensive knowledge of new models, features, accessories, warranties.
- Updated website content regularly with new products or services available.
- Implemented marketing strategies such as advertising campaigns or promotional events to increase sales volume.
- Negotiated prices with customers based on budget constraints.
- Demonstrated vehicle performance, handling, and safety features.
- Advised customers on various types of vehicles and features.
- Inspected trade-ins for condition assessment before offering a value estimate.
- Ensured all paperwork was completed accurately prior to sale or delivery of vehicle.
- Attended industry seminars or workshops to stay abreast of market trends.
- Organized test drives for prospective buyers.
- Followed up with potential buyers after purchase to ensure satisfaction.
- Greeted customers and identified their needs and preferences.
- Closed sales by effectively communicating product benefits and features.
- Analyzed customer feedback to identify areas for improvement in sales approach.
- Trained junior staff on effective closing techniques and best practices.
- Resolved customer complaints in a timely manner while adhering to company policies.
- Drafted proposals for prospective clients outlining terms of sale.
Education
High School Diploma -
Garfield High School
Garfield, NJ06-1990
Skills
- Event planning
- Vendor management
- Staff training
- Operational compliance
- Customer service
- Guest relationship management
- Sales strategies
- Inventory control
- Budget management
- Conflict resolution
- Effective communication
- Team leadership
- Problem solving
- Attention to detail
- Cross-department collaboration
- Money handling
- Schedule coordination
- Team management
- Staff training and development
- Exceptional communication
- Financial monitoring
- Guest relations
- Reservation management
- Complaint handling
- Operations management
- Business forecasting
- Report preparation
- Promotions and marketing
- Strong leadership
- Guest accommodations
- Sales and upselling
- Brand standards adherence
- Property management systems
- Community relations
- Adaptability and flexibility
- Work Planning and Prioritization
- Time management abilities
- Business development
- Problem-solving
- Active listening
- Client consultations
- Teamwork
- Multi-department management
- Time management
- Reservations management
- Risk management
- Hospitality Industry Trends
- Multitasking
- Microsoft office proficiency
- Problem-solving abilities
- Team performance monitoring
- Promote services
- Interviewing and hiring
- Assignment delegation
- Special event coordination
- Guest registration
- Marketing
- Interpersonal skills
- Professional demeanor
- Flexible schedule
- Communication skills
- Decision-making
Timeline
Operations/Guest Service Manager
Slipaway Food Truck Park & Marina
05.2025 - 01.2026
General Sales Manager
Eastern Auto Exchange
08.2022 - 08.2024
Floor Manager/Bar Supervisor
Jimbos Bar & Grill
03.2020 - 03.2025
Inbound Dept Manager
Amazon
11.2018 - 03.2022
General Manager
Capriccio's By the Sea
03.2015 - 10.2018
Floor Manager/DJ
Emperor's Gentlemen's Club
09.2013 - 01.2015
Used Car Sales Consultant
Golden Oldies Auto Sales
11.2012 - 07.2013
Used Car Sales Consultant
Denny's Auto Sales
04.2012 - 11.2012
Used Car Sales Manager
Central Auto Sales
02.2009 - 03.2012
Sales Consultant
D&D Auto Sales
02.2006 - 02.2009
Owner/General Manager
Joey's Clam Bake
03.2000 - 11.2005
New Car Sales Manager
Sansone RT 66 Automall
11.1998 - 05.2000
New & Used Car Sales Consultant/Closer
Ocean Chevrolet/Jeep
07.1993 - 11.1998
High School Diploma -
Garfield High School
References
References available upon request.
Extensive Food, Beverage, Sales, and Hospitality
A Journey Through the Restaurant and Automobile Sales Industries
Throughout my life, I have been immersed in the restaurant business, a field that has profoundly shaped my professional identity. From an early age, I developed a passion for hospitality, learning the intricacies of customer service, culinary arts, and operational management. My experiences range from working as a server to assisting in managerial duties, giving me a comprehensive understanding of the dynamics involved in running a successful restaurant. This hands-on experience has not only honed my interpersonal skills but also taught me the importance of adaptability and teamwork in a fast-paced environment.
In addition to my extensive background in the restaurant sector, I have also dedicated several years to the automobile sales industry. My career in this field began as a salesman, where I cultivated a strong foundation in sales techniques and customer relationship management. Through dedication and strategic thinking, I progressed to the role of sales manager, overseeing a team and driving sales performance. This transition allowed me to further develop my leadership abilities and implement effective training programs that enhanced team productivity and customer satisfaction.
I would be delighted to elaborate on these diverse experiences during an interview. My unique blend of skills, encompassing both the hospitality and automobile sales industries, has equipped me with a versatile toolkit that I believe would contribute significantly to any organization. I am eager to share my insights and discuss how my background can align with your company’s objectives.
Software Experience
Toast, Microsoft Word, Excel, NetChex, Sling, Paylocity, Frazier, DealerTrack, Dealer Center, Reynolds & Reynolds
References
References available upon request.
Extensive Food, Beverage, Sales, and Hospitality
A Journey Through the Restaurant and Automobile Sales Industries
Throughout my life, I have been immersed in the restaurant business, a field that has profoundly shaped my professional identity. From an early age, I developed a passion for hospitality, learning the intricacies of customer service, culinary arts, and operational management. My experiences range from working as a server to assisting in managerial duties, giving me a comprehensive understanding of the dynamics involved in running a successful restaurant. This hands-on experience has not only honed my interpersonal skills but also taught me the importance of adaptability and teamwork in a fast-paced environment.
In addition to my extensive background in the restaurant sector, I have also dedicated several years to the automobile sales industry. My career in this field began as a salesman, where I cultivated a strong foundation in sales techniques and customer relationship management. Through dedication and strategic thinking, I progressed to the role of sales manager, overseeing a team and driving sales performance. This transition allowed me to further develop my leadership abilities and implement effective training programs that enhanced team productivity and customer satisfaction.
I would be delighted to elaborate on these diverse experiences during an interview. My unique blend of skills, encompassing both the hospitality and automobile sales industries, has equipped me with a versatile toolkit that I believe would contribute significantly to any organization. I am eager to share my insights and discuss how my background can align with your company’s objectives.
Software Experience
Toast, Microsoft Word, Excel, NetChex, Sling, Paylocity, Frazier, DealerTrack, Dealer Center, Reynolds & Reynolds
References
References available upon request.
Extensive Food, Beverage, Sales, and Hospitality
A Journey Through the Restaurant and Automobile Sales Industries
Throughout my life, I have been immersed in the restaurant business, a field that has profoundly shaped my professional identity. From an early age, I developed a passion for hospitality, learning the intricacies of customer service, culinary arts, and operational management. My experiences range from working as a server to assisting in managerial duties, giving me a comprehensive understanding of the dynamics involved in running a successful restaurant. This hands-on experience has not only honed my interpersonal skills but also taught me the importance of adaptability and teamwork in a fast-paced environment.
In addition to my extensive background in the restaurant sector, I have also dedicated several years to the automobile sales industry. My career in this field began as a salesman, where I cultivated a strong foundation in sales techniques and customer relationship management. Through dedication and strategic thinking, I progressed to the role of sales manager, overseeing a team and driving sales performance. This transition allowed me to further develop my leadership abilities and implement effective training programs that enhanced team productivity and customer satisfaction.
I would be delighted to elaborate on these diverse experiences during an interview. My unique blend of skills, encompassing both the hospitality and automobile sales industries, has equipped me with a versatile toolkit that I believe would contribute significantly to any organization. I am eager to share my insights and discuss how my background can align with your company’s objectives.
Software Experience
Toast, Microsoft Word, Excel, NetChex, Sling, Paylocity, Frazier, DealerTrack, Dealer Center, Reynolds & Reynolds
References
References available upon request.