Tomeka Clark
Memphis,United States
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
13
13
years of professional experience
Work History
Senior Billing Specialist
Cigna
09.2021 - 03.2023
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Reconciled past due accounts achieving 85% reduction in outstanding invoices.
Case Management Specialist
Aston Carter/Amazon
09.2021 - 02.2022
- Initiate and respond to inquires about leave and disability events, benefits, and options available to employees
- Serve as point of contact for assigned employees to provide holistic case management services , including reviewing medical documentation to adjudicate leave plans,in compliance with corresponding leave plans defined by Amazon.
- Critically assess and adjust the case management plan to an employee's changing needs. Also address and respond to sensitive situations and Troubleshoot issues and seek to remove barriers before,during, or after a leave event.
- Facilitate a smooth return to work. Educate manager and business partners an employee concerns and needs prior to being off or returning back to work.
- Maintain system records to ensure accurate and timely information/documentation.
- Consult , coordinate and partner with our third party administrator, HR, Safety,Legal,Payroll, Benefits, team members and other departments/system as appropriate.
Administrative Assistant
Sheraton Memphis Downtown
05.2014 - 03.2020
- Managed over 250 monthly invoices for organization for the department and maintained accurate processing and verification.
- Managed filing system entered data and completed other clerical tasks.
- Updated tracking spreadsheets with latest Preventative Maintenance information.
- Provided administrative services, including phone and email correspondence, making copies, and handling incoming and outgoing mail and faxes.
- Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions.
- Supported company leaders by managing budgets, scheduling appointments, and organizing itinerary.
- Assisted coworkers and staff members with special tasks on daily basis.
Successfully completed special projects to exceed goals of both engineering department and overall organization. - Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Edited subcontractor proposals, project punch lists, transmittals, and memorandums for organizational support.
- Arranged rapid office equipment repair and maintenance with vendors.
Administrative Assistant
Shelby County Health Department
12.2012 - 01.2014
- Monitored premises, screened visitors, updated logs, and issued passes to maintain security.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Coordinated travel arrangements by booking airfare, hotel, and ground transportation.
- Monitored supervisor's work calendar and scheduled appointments, meetings, and travel.
- Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions.
- Coached new employees on administrative procedures, company policies and performance standards.
- Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.
Customer Account Specialist
Comcast
07.2010 - 10.2012
- Tracked and maintained orders to guarantee prompt and successful delivery of merchandise to customers.
- Adhered to standards of quality and service as well as all compliance requirements.
- Set up new customer accounts and updated existing profiles with latest information.
- Evaluated customers' potential needs to make appropriate recommendations.
- Obtained pricing deals, negotiated contracts, and solidified beneficial agreements.
- Supported key promotions by contacting established and potential customers to discuss offerings.
- Enhanced online presence to take advantage of dynamic conditions and unique platform opportunities.
Education
Bachelor of Applied Science - Human Resources Management
Strayer University
Memphis, TN05.2024
High School Diploma -
Raleigh Egypt High School,
Memphis, TN05.1996
Skills
- Recordkeeping
- Filing and data archiving
- Mail handling
- Expense reporting
- Medical bill auditing
- Administrative support
- Patient Scheduling
- Multi-line Telephone Systems
- Compensation and benefits
- Purchase orders organization
- Customer and client relations
- Meeting minutes
- 50 WPM typing speed
- Calendar Management
- Microsoft Outlook
Timeline
Senior Billing Specialist
Cigna
09.2021 - 03.2023
Case Management Specialist
Aston Carter/Amazon
09.2021 - 02.2022
Administrative Assistant
Sheraton Memphis Downtown
05.2014 - 03.2020
Administrative Assistant
Shelby County Health Department
12.2012 - 01.2014
Customer Account Specialist
Comcast
07.2010 - 10.2012
Bachelor of Applied Science - Human Resources Management
Strayer University
High School Diploma -
Raleigh Egypt High School,
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