Kenneth Jackson
Critical Facilities Operations
Ashburn
Summary
Data Center Chief Engineer with over 10 years of success in critical facilities operations and maintenance. Recognized consistently for performance excellence and contributions to success in the electrical generation and data center industries. Strengths include leadership, team building, and training with technical expertise in the operations of critical facilities.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
4
4
Certifications
Work History
Data Center Facilities Manager
Amazon Web Services
07.2023 - Current
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Maintained regulatory compliance by staying up-to-date on relevant laws, codes, standards, such as OSHA requirements.
- Evaluated subcontractor performance for quality assurance purposes, maintaining strong partnerships while holding service providers accountable for their work.
- Interviewed, hired, and trained qualified employees.
- Led cross-functional teams to complete complex facility projects on time and within budget constraints.
- Drove continuous improvement of processes and systems operation.
- Handled tenant relations by addressing complaints and concerns quickly to promote facility satisfaction.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Provided mentorship and guidance to staff members, fostering a positive work environment that promoted professional growth.
Data Center Chief Engineer
Amazon Web Services
12.2021 - 07.2023
- Manage 3 data centers totaling 85MW
- Lead team of 18 technicians
- Oversee day-to-day operations and ensure corrective and preventative maintenance is completed accurately and on-schedule leveraging CMMS
- Ensure NFPA70E, OSHA, and other industry safety standards are complied with by in-house staff and vendors
- Review and approve all operations related work by in-house technicians and vendors
- Primary point of contact for teams inside and outside data center
- Collaborate with multiple teams to drive project completion, i.e. Procurement, Engineering, & Environmental
- Train technicians on maintenance and operation of diesel generators, switchgear, UPS’s, PDU’s, AHU’s, chillers, cooling towers, chemical treatment systems, pumps, motors, VFD’s, and building automation systems
- Operate independently with limited direct management
- Perform root cause analysis of events within data center
Engineering Operations Technician
Amazon Web Services
06.2019 - 12.2021
- Increased critical spare parts inventory by 1900% at Tier 1 site
- Implemented Powered Industrial Truck and Mobile Elevated Work Platform training programs for entire region that increased qualified operators by 900%
- Created and executed methods of procedures for complex procedures including PLCs, breakers, relay operational testing, cooling towers, AHUs, exhaust fans, etc.
- Responded to rack level events
- Tested and maintained condenser water treatment system
- Monitored and operated campus BMS and EPMS systems
- Responded to multiple events using SOPs and EOPs
- Provided oversight for vendors performing work onsite
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Resolved problems, improved operations and provided exceptional service.
- First 4 months of employment was under contract with TekSystems
Nuclear Electrical Technician
Exelon
07.2016 - 06.2019
- Successfully coordinated acceptance testing of ABB 13kV switchgear involving multiple teams and vendors
- Lead contractor teams during month long unit outages to complete various electrical tasks
- Adhered to testing procedures while performing standard and specialized evaluations on energized and de-energized circuits.
- Troubleshot and repaired direct current and 120V-500KV alternating current equipment
- Tested, troubleshot and calibrated equipment in shop and field.
- Documented all maintenance and repairs performed on equipment.
- Interpreted blueprints, schematics, drawings and layouts to complete repairs.
- Updated and modified components and systems to improve operation.
- Performed preventive maintenance tasks to verify proper working condition of electrical panels and conduits.
- Obtained measurements and readings using volt and ohm meters, meggers, IC testers and dial indicators.
Facilities Technician
ABM - Facility Services
07.2015 - 06.2016
- Performed scheduled maintenance on electrical, plumbing and HVAC systems.
- Decreased backlog of repairs by 50%
- Operated boilers and chillers through BMS system
- Maintained proper handling, storage, mixing and application procedures when working with detergents and chemicals.
- Performed chemical testing and correction to ensure quality water
Nuclear Electricians Mate
US Navy
04.2012 - 06.2015
- Operated nuclear reactors, electric switchboards, and propulsion plants on submarines
- Performed electrical maintenance on motor-generators, breakers, ATS', and main generators
- Responded to emergency events using emergency operating procedures
Education
Bachelor of Science - Accounting
Strayer University
Washington, DC 08.2019 - Current
No Degree - Nuclear Power
Navy Nuclear Power Training Pipeline
Charleston, SC 06.2012 - 12.2013
Skills
Planning and Coordination
Training & Development
Organization and Time management
MS Office
Preventive and Corrective Maintenance
Supervision
Teamwork
Computer proficiency
Cross functional team communication and coordination
Inventory management
Vendor and contractor engagement and oversight
Process improvement
HVAC, electrical, and mechanical knowledge
CMMS
Leadership
Accomplishments
Navy Achievement Medal
Navy Shutdown Reactor Operator
Exelon Innovation Award
AWS Top Tier
Certification
- First Aid/CPR/AED Instructor
Hobbies
Member of Raspberry Falls Golf and Hunt Club; team and individual events
Motorcycle Club; riding and networking
Astronomy; Celestron NexStar Evolution 9.25 personal telescope
Snowboarding
Timeline
Data Center Facilities Manager
Amazon Web Services
07.2023 - Current
- First Aid/CPR/AED Instructor
05-2022
Data Center Chief Engineer
Amazon Web Services
12.2021 - 07.2023
- Powered Industrial Truck Trainer
05-2021
- Mobile Elevated Work Platform Trainer
05-2021
- NFPA 70E LV&HV
10-2019
Bachelor of Science - Accounting
Strayer University
08.2019 - Current
Engineering Operations Technician
Amazon Web Services
06.2019 - 12.2021
Nuclear Electrical Technician
Exelon
07.2016 - 06.2019
Facilities Technician
ABM - Facility Services
07.2015 - 06.2016
No Degree - Nuclear Power
Navy Nuclear Power Training Pipeline
06.2012 - 12.2013
Nuclear Electricians Mate
US Navy
04.2012 - 06.2015
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