Kenneth Jackson
Oakland,CA
Summary
Dynamic training and operations professional with a track record of enhancing user experience and driving business goals. Expertise in developing training programs and implementing operational strategies that improve efficiency and service quality.
Overview
17
17
years of professional experience
Work History
Rider Operator/RO2
Manpower/Zoox
08.2023 - 02.2026
- Facilitated training for new hires, shadowed/graded trainees during IRP/Dry runs.
- Primary RO for structured service testing.
- Followed established processes as outlined in RiderOps Playbook.
- Front line contact and first point of contact for the customer base.
- Ensured operators followed protocols/workflows during live-service.
Vehicle Operator
Manpower/Zoox
05.2022 - 07.2023
- Effectively managed associates, partners, and operational metrics.
- Supported expansion and growth of ultra-fast delivery systems.
- Front line contact and first point of entry for associate base.
- Invented new strategies to improve associate and customer experience.
- Executed best in class operations to drive down costs.
- Hired and trained Delivery Associates and dispatchers.
Operations Manager
OnCourier365/Amazon
01.2016 - 03.2022
- Analyzed data to provide thought provoking, workable solutions.
- Focused on safety, quality, customer experience, and productivity of the department.
- Developed scalable solutions to improve overall business processes.
- Managed, controlled, and directed inbound/outbound distribution operations.
- Improved functionality & level of service to customers.
Operations Manager
Google Shopping Express
02.2015 - 12.2015
- Averaged 150 stops per day to residential and business areas, providing exceptional service to clients and maintaining 99% retention.
- Rearranged routes to maximize delivery times, saving over 15 hours a month compared to previous routes.
- Received 95% positive feedback rating from customers.
- Fostered relationships with clients that ensured retention, referral, and consequently additional revenue.
Sales Closer
American Tasting Institute
11.2008 - 02.2015
- Generated cold leads through trade show attendance and participation.
- Closed sales of Intellectual Property and Third Party Endorsements.
- Marketing Researcher.
Education
Associate in Science -
Merritt College
Oakland, CASkills
- Analytical
- Problem Solver
- Operational efficiency
- Service testing
- Training development
- Adaptability strategies
- Time management capabilities
- Task prioritization
Timeline
Rider Operator/RO2
Manpower/Zoox
08.2023 - 02.2026
Vehicle Operator
Manpower/Zoox
05.2022 - 07.2023
Operations Manager
OnCourier365/Amazon
01.2016 - 03.2022
Operations Manager
Google Shopping Express
02.2015 - 12.2015
Sales Closer
American Tasting Institute
11.2008 - 02.2015
Associate in Science -
Merritt College