Kenneth Jackson III
Freeport,NY
Summary
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase viability. Excels at building organic relationships, management systems and leadership skills.
Overview
9
9
years of professional experience
Work History
Director of Day Services
Life’s WORC
Garden City, NY
02.2023 - Current
- Responsible for the enrichment of over 100 men and women with developmental disabilities
- Serve on over 5 committees to develop policy and procedures
- Serves as a director of the second largest operational group in the organization
- Implemented systems for tracking progress on key initiatives or projects.
- Conducted regular meetings with department heads to review progress on strategic initiatives.
- Ensured compliance with all relevant regulations, policies and procedures.
- Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
- Ensuring the department's financial viability through increased support personnel.
- Assessed employee performance against established benchmarks or targets.
- Collaborated with senior leadership to set long-term objectives for the company.
- Managed crisis situations to minimize impact on operations and reputation.
- Promoted a culture of innovation and encouraged staff to contribute ideas.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Director of Residential Services
Innovative Resources for Independence
Queens Village, NY
12.2019 - 02.2022
- Minimized billing errors and restructured team to assist IRI in achieving better financial state
- Supervised 5 staff members who managed a department of more than 500 employees in a unionized setting.
- Managed the well-being and security of more than 200 men and women with developmental disabilities
- Developed and ensured COVID procedures for all staff and people supported
- Coordinated with Nursing, Behavioral Health Services, Speech, and Day service departments for each person supported
- Maintained regulatory compliance with Quality Assurance department and received multiple audits without deficiencies
- Worked closely with the Human Resources Department to interview, hire, promote, develop/change schedules and provide performance feedback.
- Implemented cost control measures to maintain budgetary compliance for a 44-million-dollar operating budget
- Implemented weekly training programs for middle managers, promoting compliance and optimizing team collaboration
- Provided round-the-clock support and troubleshooting for field-related issues
- Assisted in getting a home out of sanction.
Assistant Director/Program Coordinator
CITIZENS
Plainview, NY
06.2015 - 12.2019
- Contributed to the growth of Citizens into a 40-million-dollar agency
- Delivered top-notch results in person centered planning within the strict standards of a renowned Compass agency.
- Directly coordinated efforts with HR to optimize employee recruitment and retention
- Mentored and trained Administrators, Managers, and Direct Support Staff
- Translated executive visions and missions to all disciplines within the organization
- Contributed to the development and implementation of policies, procedures, and required revisions.
- Ensured regulatory compliance through site visits and team training
- Chaired Strategic Initiatives Sub-committee and contributed to multiple committees focused on agency growth planning
- Managed leadership and daily operations for multiple residential houses and ICF's
- Supported multiple people in working towards and achieving their desired goals
- Employed problem-solving techniques to rectify any challenges that arose, using a hands-on approach when required.
- Assisted in developing innovative strategies to maintain high quality service while staying within budget constraints at a rapidly expanding company.
- Focused on optimizing system efficiency across the board, solidifying Citizens' position as a premier agency for staff and those we serve.
Education
MBA Healthcare Leadership -
SUNY Empire
01-2026
BA in Human Resource Management -
Pace University
01.2008
Skills
- Operations Management
- Crisis Management
- Staff Development
- Organizational Development
- Creativity and Innovation
- Charismatic Leader
- Legal and Regulatory Compliance
- Budget Management
Timeline
Director of Day Services
Life’s WORC
02.2023 - Current
Director of Residential Services
Innovative Resources for Independence
12.2019 - 02.2022
Assistant Director/Program Coordinator
CITIZENS
06.2015 - 12.2019
MBA Healthcare Leadership -
SUNY Empire
BA in Human Resource Management -
Pace University
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