Kenneth james
Eden,GA
Summary
Dynamic leader with extensive experience at Glenn Lee Trucking, specializing in DOT compliance and multi-project management. Proven ability to enhance operational efficiency and elevate employee performance, resulting in substantial cost reductions. Expertise in building strong customer relationships and facilitating team development contributes to significant improvements in service delivery and budget management. Aiming to leverage skills in a challenging role that emphasizes operational excellence and strategic growth.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Dispatch Manager
Glenn Lee Trucking
Garden City, GA
01.2024 - Current
- Documented services performed, operations information, and dispatch details in system.
- Dispatched drivers to meet daily delivery needs for company customers.
- Relayed work orders, messages or information using telephones or two-way radios.
- Monitored personnel or equipment locations and utilization to coordinate service and schedules.
- Negotiated contracts with vendors and suppliers to reduce costs and improve service quality.
- Managed dispatch operations for a fleet of 30 vehicles, ensuring timely and efficient delivery of goods.
- Served as primary contact for external vendors providing transportation services.
- Prepared daily work and run schedules.
- Provided training for new dispatchers on company policies and procedures as well as best practices for scheduling routes.
- Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
- Coordinated with other departments to ensure timely delivery of goods and services.
- Addressed questions, problems or requests for service or equipment.
- Implemented a GPS tracking system to monitor vehicle locations and improve route planning.
- Managed crisis situations effectively, minimizing impact on service delivery and customer satisfaction.
- Fostered a positive work environment that encouraged teamwork and professional growth among dispatch staff.
- Maintained current knowledge of personnel in field and completed deliveries or delays.
- Trained new dispatch staff on company policies, software, and best practices for effective dispatch management.
- Maintained up-to-date records of shipments, driver logs, vehicle maintenance schedules and fuel consumption data.
- Developed contingency plans to address unexpected delays or disruptions in service.
- Developed and maintained strong communication lines with drivers to address any issues or changes in real-time.
- Embraced, promoted and led continuous improvement efforts to establish drivers and trucks utilized to maximum potential.
- Received or prepared work orders.
- Managed daily scheduling of labor and equipment needs and changes, embracing continuous improvement efforts.
- Developed communication protocols between dispatchers and drivers to ensure accurate updates during transit times.
- Resolved customer complaints regarding late or incomplete deliveries by working with logistics teams to find solutions.
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
- Established performance metrics for dispatch operations and reported regularly to senior management.
- Established and maintained positive relations with drivers, creating work environment to embrace, promote and lead continuous improvement efforts.
- Monitored drivers' performance, ensuring compliance with safety regulations, route optimization and on-time deliveries.
- Managed daily operations of the dispatch team to ensure efficient workflow and customer service.
- Relayed work orders and information between work crews, supervisors, and field personnel.
- Mentored junior team members and managed employee relationships.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Worked effectively in team environments to make the workplace more productive.
- Recorded and maintained files or records of customer requests, work or services performed.
- Analyzed dispatch data to identify trends, improve processes, and increase overall efficiency.
- Ensured all vehicles were equipped with necessary tools prior to departure from warehouse.
- Oversaw the onboarding process for new drivers; conducted interviews, reviewed background checks and ensured completion of required documents prior to hire date.
- Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications.
Driver Lead Man
Square Cow Movers
Denver , CO
10.2018 - 11.2019
- Documented daily mileage, gas, and other data.
- Drove trucks to and from job sites to deliver supplies.
- Cleaned up work areas after moves, leaving clients' spaces tidy.
- Packed household goods, labeling boxes accurately for easy unpacking.
- Carried necessary tools and supplies to transportation vehicles and returned to proper storage areas after use.
- Loaded completed orders on pallets according to delivery numbers.
- Assisted team members with loading and unloading tasks when needed; working cooperatively within a team environment to accomplish goals efficiently.
- Observed strict quality standards for box and furniture packing, avoiding damage or destruction of items.
- Utilized problem-solving skills to resolve any issues that may arise during move; maintaining professional demeanor at all times.
- Planned safe and practical routes based on traffic patterns, weather conditions and company policies.
- Communicated effectively with customers regarding arrival times, estimated completion times, and special requirements, building strong relationships between clientele and employer.
- Reported any damages or lost items immediately upon discovery; taking corrective action where necessary according to company policies.
- Secured items in truck by strapping over protective padding.
- Assisted in estimating costs and timeframes for moving projects.
- Researched various routes from origin to destination in order to minimize travel time and fuel costs; selecting shortest route available.
- Kept detailed records of items moved, ensuring accountability and loss prevention.
- Maintained cleanliness of work area; disposing of any debris created during move in an appropriate manner according to company guidelines.
- Participated in ongoing training to improve moving techniques and customer service skills.
- Walked through customer sites with checklists to verify job completion.
- Performed routine maintenance checks on moving equipment such as dollies, hand trucks and straps before each move.
- Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
- Loaded and unloaded company trucks with tools, equipment and furniture.
- Navigated routes efficiently, ensuring timely arrival at destinations.
- Transported materials and pallets between areas.
- Organized storage units prior to loading them into the truck or van; stacking heavier items on the bottom and lighter ones on top.
- Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
- Communicated effectively with clients and team members to coordinate moving plans.
- Coordinated with team members to ensure smooth and efficient moving operations.
- Provided excellent customer service, addressing clients' concerns and questions promptly.
- Adhered to all safety standards and protocols to prevent accidents and injuries.
- Moved customer boxes to and from trucks, working quickly to maintain schedules.
- Conducted pre-move surveys to estimate the volume and type of items for moving.
- Braced, padded and supported items in packages to prevent shifting and damages.
- Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
- Operated moving trucks and vehicles, adhering to traffic laws and regulations.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Transported furniture, appliances, boxes and other items from one location to another in a timely manner.
- Followed customer instructions about placement of items and special considerations for handling.
- Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
- Communicated with customers regarding moving needs and deadlines.
- Utilized hand trucks, dollies, and other equipment to move heavy items safely.
- Protected company inventory by maintaining and organizing storage areas.
- Sorted cargo for accurate shipment to target locations, preventing unnecessary delays, and promoting productivity.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Lifted heavy objects using correct lifting techniques to avoid injury.
- Checked cargo before transportation and determined if items adhered to proper regulation standards.
- Completed paperwork accurately including inventory lists of all items moved and delivery receipts.
- Placed bracing, straps and other protective devices onto items in transit to prevent damage.
- Packed boxes and stock using organizational guidelines.
- Inspected loaded trucks for accuracy of load against order sheets; ensuring all orders were fulfilled correctly before leaving pick up point.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
- Unloaded customer goods at the destination with care, ensuring that all items were accounted for and placed in their appropriate locations.
- Disassembled and reassembled furniture as required, keeping track of all components.
- Loaded and unloaded moving trucks with efficiency and care, ensuring no damage to items.
- Received instructions from supervisor regarding job assignments; following instructions carefully while exercising independent judgment when necessary.
- Packaged items for transport, using protective materials such as bubble wrap, foam, blankets and shrink-wrap to prevent damage during transit.
- Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
- Inspected items for damage before and after the move, documenting any issues.
- Used digital database to keep records of units and stock moved.
- Labeled packages and boxes to keep track of client items.
- Loaded and unloaded customer belongings onto truck and other vehicles safely and securely.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Maintained clean and orderly moving trucks, ensuring equipment is stored properly.
- Collaborated with other movers when loading large equipment to prevent potential accidents.
- Tagged and wrote identifying information on containers, boxes and cargo.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Managed inventory of moving supplies, restocking as necessary.
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
- Assembled furniture at the customer's new residence or business premises.
- Demonstrated flexibility, adapting to unexpected changes or challenges during moves.
- Ensured customers' satisfaction by providing excellent customer service throughout the entire moving process.
- Wrapped furniture and fragile items securely, minimizing risk of damage during transport.
- Provided customers with advice on how best to pack their belongings for safe transport.
- Adhered to safety regulations while operating company vehicles; wearing proper safety gear when handling large pieces of furniture or equipment.
- Handled customer transactions for services rendered and helped clients fill out appropriate paperwork.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Load Broker
shippers assist
Grand Junction, CO
04.2009 - 02.2013
- Recognized by management for providing exceptional customer service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Operated equipment and machinery according to safety guidelines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Identified needs of customers promptly and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Updated and maintained databases with current information.
- Conducted testing of software and systems to ensure quality and reliability.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Operated a variety of machinery and tools safely and efficiently.
- Managed household errands and other essential duties.
- Achieved cost-savings by developing functional solutions to problems.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
CDL Truck Driver
rw trucking
Baggs, WY
04.2005 - 01.2009
- Reported mechanical problems encountered with vehicles to dispatch.
- Verified load counts against shipping papers; notified supervisor if discrepancies were found.
- Followed detailed route plans provided by dispatcher; adjusted routes as required due to road closures or other factors.
- Reported delays, accidents or other traffic incidents to dispatch office immediately.
- Planned routes using personal knowledge and GPS mapping software to optimize strategies.
- Maintained logbook of working hours, following federal regulations on rest breaks.
- Processed shipment documents neatly and efficiently for each load.
- Communicated with dispatcher to relay and receive information about route changes and delays, quickly adjusting plans to maintain schedules.
- Presented order bills and collected payments for deliveries.
- Determined optimal routes based on GPS application information and knowledge of local routes.
- Inspected trailers for proper functioning of brakes, lights, signals, tires and other safety equipment.
- Loaded and unloaded freight, paying special attention to fragile items and carefully security every load for optimal protection and balance.
- Kept accurate records of deliveries made by noting names and addresses of customers on delivery documents.
- Inspected truck for defects and safe operating condition before, during and after trips.
- Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Ensured that cargo was properly secured in the trailer prior to departure from loading dock.
- Managed accurate recordkeeping by distributing invoices, collecting payments and updating logs.
- Conducted pre-inspections to keep trucks reliable and well-maintained.
- Identified mechanical problems with vehicles, completed basic repairs and helped coordinate more serious maintenance needs.
- Contacted customers prior to delivery to coordinate delivery times.
- Inspected vehicles' condition, supplies and equipment before and after trips
- Operated heavy-duty trucks and trailers to complete long-distance deliveries of products.
- Followed all applicable traffic laws and maintained safe driving practices at all times.
- Operated manual and mechanical equipment safely to minimize injury and accident risks.
- Checked vehicle before and after trips for mechanical items and safety issues.
- Kept accurate logs of all deliveries and trips.
- Complied with hazardous material regulations while transporting materials requiring special handling.
- Kept vehicles in good operating condition with thorough inspections and basic maintenance.
- Loaded and unloaded vehicles at distribution center and delivery address.
- Logged driving hours and fuel usage data on time to keep reports current.
- Wrote receipts for loads picked up and collected payment for goods delivered and for delivery charges.
- Filed vehicle logs, cargo records or billing statements according to company regulations.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Coordinated shipping papers, customer documents and daily logs to maintain accurate records.
- Notified dispatchers about arrival times at destinations so that unloading schedules could be coordinated accordingly.
- Communicated with dispatchers regarding delivery instructions or changes in routes due to weather or traffic conditions.
- Hooked and unhooked trailers from tractor and converter dollies.
- Checked loads against shipping papers to verify contents and identify special handling requirements.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
Education
High School Diploma -
Adolfo Camarillo
Camarillo, CA02-1990
Some College (No Degree) - General Studies
Moorpark College
Moorpark, CASkills
- Multiple project coordination
- DOT compliance
- Workflow planning
- Phone dispatch
- Manpower planning
- Budgeting and financial management
- Transportation
- Labor cost control
- Employee performance reviews
- Schedule coordination
- Strong leadership
- Service level agreements
- Sales support
- Field call management
- Customer communication
- Staff training and development
- Daily reports
Affiliations
- i have been coaching youth basketball, baseball, and volleyball for effingham county recreation for the last three years.
Accomplishments
- Glenn Lee received awards from TMC and TQL for being one of there top carriers over the years i have been in charge of running dispatch.
Certification
- Chef de garde manger, and many other certifications related to culinary arts.
References
References available upon request.
Timeline
Dispatch Manager
Glenn Lee Trucking
01.2024 - Current
Driver Lead Man
Square Cow Movers
10.2018 - 11.2019
Load Broker
shippers assist
04.2009 - 02.2013
CDL Truck Driver
rw trucking
04.2005 - 01.2009
High School Diploma -
Adolfo Camarillo
Some College (No Degree) - General Studies
Moorpark College
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