Summary
Overview
Work History
Education
Skills
Timeline
Generic
Kenneth James

Kenneth James

Wake Forest,NC

Summary

Personable and dependable hospitality and sales professional with a strong track record in fine dining and consultative sales. Recognized for emotional intelligence, attention to detail, and a motivational leadership style. Skilled at anticipating guest needs, upselling effectively, and consistently delivering top-tier service in high-pressure environments. Seeking a fine dining server or service lead role where exceptional hospitality is a priority. Experienced waiter with a comprehensive background in providing exceptional customer service in fast-paced restaurant environments. Efficiently managing high-volume tables and ensuring guest satisfaction. Demonstrated teamwork and communication skills through seamless coordination with kitchen staff and fellow servers.

Overview

23
23
years of professional experience

Work History

Insurance Broker

01.2019 - Current
  • Advise clients on life insurance options with a focus on education, support, and service.
  • Provide customized solutions by building trust and understanding individual needs.
  • Maintain client relationships through ongoing policy reviews and responsiveness.

Waiter

Charley's Steak House
01.2012 - 12.2018
  • Delivered fine dining service at one of Tampa's premier steakhouses.
  • Provided wine recommendations from a 1,000-bottle list, contributing to the restaurant's Wine Spectator Best of Award of Excellence.
  • Regularly served high-profile guests with discretion and professionalism.
  • Excelled in upselling and creating memorable guest experiences in a high-energy setting.

Sales Representative

Absolute Security
01.2005 - 12.2011
  • Consistently led the call center in monthly monitoring rate (MMR) and profitability.
  • Helped scale operations to become one of ADT's top 10 national dealers.
  • First in company history to sell 100+ systems in a single month.
  • Handpicked by the CEO to lead expansion into the Virginia market.

Waiter

Boston Lobster Feast
01.2003 - 12.2005
  • Excelled in upselling and building rapport with guests.
  • Recognized with internal sales awards and offered a management role.

Lead Waiter

Coney Island Lobster Feast
01.2003 - 12.2004
  • Personally recruited by ownership to serve as lead server.
  • Mentored team members in service technique and guest interaction.

Back Server

Emeril's Tchoup Chop
01.2002 - 12.2003
  • Supported front-of-house service at Emeril Lagasse's upscale Polynesian-Asian concept.
  • Trained in fine dining service standards, table maintenance, and guest anticipation.
  • Developed foundational hospitality skills in a fast-paced, celebrity-chef environment.

Education

Graduate -

Poinciana High School
06-1997

Skills

  • Skilled in upscale service standards
  • Wine pairing proficiency
  • Guest service enhancement
  • Upselling strategies
  • Morale enhancement
  • Skilled in resolving conflicts
  • Streamlined processes for high-volume tasks
  • Engaging sales presentations
  • Results-focused
  • Engaged team participant
  • Customer service
  • Order taking
  • Cleanliness
  • Service quality

Timeline

Insurance Broker

01.2019 - Current

Waiter

Charley's Steak House
01.2012 - 12.2018

Sales Representative

Absolute Security
01.2005 - 12.2011

Waiter

Boston Lobster Feast
01.2003 - 12.2005

Lead Waiter

Coney Island Lobster Feast
01.2003 - 12.2004

Back Server

Emeril's Tchoup Chop
01.2002 - 12.2003

Graduate -

Poinciana High School