Kenneth Jenkins

• Generated reports covering details about data, system operation, and error monitoring.
• Retrieved information and performed data entry using appropriate computer programs.
• Complied with data entry quotients to support time-sensitive project input milestones.

• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Monitored systems in operation and quickly troubleshot errors.
• Utilized ticketing system to track customer requests and prioritize urgent needs.
• Communicated with clients to verify roots and causes of computer problems.
• Troubleshot hardware, software and network issues to identify and rectify discrepancies.
• Collaborated with vendors to locate replacement components and resolve advanced problems.

z/OS Operator, IBM Laser Printer

Printed and distribute checks and Management Reports.

• Generated reports covering details about data, system operation, and error monitoring.
• Monitored and Troubleshoot ATMs.
• Transmitted Bank files.

• Monitored systems in operation and quickly troubleshot errors.
• Generated reports covering details about data, system operation, and error monitoring.
• Assisted with updating technical support best practices for use by team.
• Troubleshoot system performance bottlenecks and proposed solutions to discovered weaknesses.
• Printed Payroll Checks.
• Ran nightly backups.
• Disaster Recovery backups.