Kenneth Jenkins
Olive Branch,MS
Summary
Dynamic leader with extensive experience in restaurant operations management, notably at Huey's Restaurants and Sonic Drive-In. Excelled in cost control, reducing expenses, and employee training, enhancing team performance. Skilled in kitchen oversight and fostering a culture of high standards in food safety and customer service. Demonstrates adaptability and a commitment to excellence. Adept in fostering an"Excellence Without Exception" culture driven by motivation, great morale and a happy and well trained team.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Bar and Restaurant Manager
Huey's Restaurants
Memphis, TN
02.2023 - Current
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Tracked food costs on a regular basis to ensure profitability goals were met.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Created detailed reports on weekly and monthly revenues and expenses.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Managed the bar area including ordering supplies, mixing drinks and ensuring quality control measures were followed.
- Optimized profits by controlling food, beverage and labor costs.
- Reviewed monthly financial statements to monitor budget allocations.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Developed and implemented service standards, policies and procedures to ensure customer satisfaction.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited, hired, trained and supervised staff of 70+ employees.
- Coached staff on strategies to enhance performance and improve customer relations.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Maintained accurate records of financial transactions such as cash receipts, credit card payments and deposits.
- Monitored inventory levels and placed orders with vendors as needed.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Managing Partner
Sonic Drive-in
Little Rock, Arkansas
08.2016 - 12.2022
- Provided direction, guidance and motivation to team members.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Recruited, trained and supervised staff members.
- Established cash control systems for register transactions.
- Created detailed reports on weekly and monthly revenues and expenses.
- Delegated work to staff, setting priorities and goals.
- Developed marketing strategies to promote restaurant services.
- Prepared strategic and annual forecasts and budgets, analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
- Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts.
- Priced and ordered food products, kitchen equipment, and food service supplies.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Created weekly work schedules according to staffing needs.
- Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.
- Managed busy and highly popular restaurant with professional, well-trained staff.
- Kept up-to-date records of employee performance reviews.
- Scheduled staff shifts and monitored labor costs.
- Managed accounts payable, accounts receivable and payroll.
- Explained goals and expectations required of trainees.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
- Prepared and led food service training programs to teach staff various tasks.
- Conducted regular meetings with staff members to discuss operational issues.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
Co-Manager
Sonic Drive In
Monroe, LA
01.2010 - 07.2016
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Interviewed and hired new workers offering great personalities, fantastic restaurant experience and desire to work hard.
- Calculated inventory and ordered appropriate supplies to meet expected demands.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Resolved problems or concerns to satisfaction of involved parties.
- Trained kitchen staff on proper sanitation techniques, safe food handling procedures, menu items, cooking times.
- Adhered to local health department regulations regarding safety standards.
- Supervised the closing shift team during peak hours of operation.
- Counseled and disciplined restaurant staff to maintain compliance standards, and performance requirements.
- Managed day-to-day operations including scheduling shifts, ordering supplies, overseeing inventory levels, and ensuring compliance with health codes.
- Coached staff on strategies to enhance performance and improve customer relations.
- Reviewed employee time sheets for accuracy prior to submitting payroll information for processing.
- Executed hands-on preventive maintenance and repairs to keep equipment functional.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Recognized by management for providing exceptional customer service.
- Achieved cost-savings by developing functional solutions to problems.
Education
High School Diploma -
Parkway North High
Creve Coeur, MO05-2009
Some College (No Degree) - Business Management
Lindenwood University
Saint Charles, MOSkills
- Scheduling coordination
- Beverage making
- Food safety compliance
- Sanitation standards
- Menu development
- Performance evaluations
- Cost control
- Cocktail creation
- Employee training
- Kitchen oversight
- Restaurant operations management
- Adaptable
- Proven Job Stability
- Business operations expertise
- Labor and food cost control
- Kitchen equipment operation and maintenance
- Pre-shift walk-through
- Employee recruitment expertise
- Organization and prioritization
- Full service restaurant background
- Management of Administrative Tasks
Accomplishments
- Co-Manager of the year
- Best Sales Increase of the Year
- Nominated for Operating Partner of the Year
Certification
- Alcohol and Beverage Commision Certified
- Serv Safe certified
- TIPS Certified
Training Programs
- I was a certified trainer for "Train the Trainer" Sonic Drive In
- I was selected amongst 11 other individuals to partake Leadership Academy, a prestigious group of future leaders.
- Team Trek participant. Team building excercises by overcoming your fears and thinking outside the box
- Assistant Manger Leadership Course participant and instructor
References
References available upon request.
Timeline
Bar and Restaurant Manager
Huey's Restaurants
02.2023 - Current
Managing Partner
Sonic Drive-in
08.2016 - 12.2022
Co-Manager
Sonic Drive In
01.2010 - 07.2016
High School Diploma -
Parkway North High
Some College (No Degree) - Business Management
Lindenwood University
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